{"id":521,"date":"2026-07-13T05:39:29","date_gmt":"2026-07-13T05:39:29","guid":{"rendered":"https:\/\/www.go-togaf.com\/vn\/case-study-optimizing-the-bpmn-working-group-e-mail-voting-process-context-and-challenge\/"},"modified":"2026-07-13T05:39:29","modified_gmt":"2026-07-13T05:39:29","slug":"case-study-optimizing-the-bpmn-working-group-e-mail-voting-process-context-and-challenge","status":"publish","type":"post","link":"https:\/\/www.go-togaf.com\/vn\/case-study-optimizing-the-bpmn-working-group-e-mail-voting-process-context-and-challenge\/","title":{"rendered":"Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p: T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u1ecf phi\u1ebfu qua email c\u1ee7a Nh\u00f3m l\u00e0m vi\u1ec7c BPMN – B\u1ed1i c\u1ea3nh v\u00e0 th\u00e1ch th\u1ee9c"},"content":{"rendered":"

Nh\u00f3m l\u00e0m vi\u1ec7c BPMN (M\u00f4 h\u00ecnh v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh) ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c chu\u1ea9n BPMN.<\/span>M\u1ed9t ch\u1ee9c n\u0103ng quan tr\u1ecdng c\u1ee7a nh\u00f3m n\u00e0y l\u00e0 b\u1ecf phi\u1ebfu v\u1ec1 c\u00e1c thay \u0111\u1ed5i \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t,<\/span>c\u00e1c gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng,<\/span>v\u00e0 c\u00e1c t\u00ednh n\u0103ng m\u1edbi.<\/span>X\u00e9t \u0111\u1ebfn vi\u1ec7c ph\u00e2n b\u1ed1 to\u00e0n c\u1ea7u c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m l\u00e0m vi\u1ec7c v\u00e0 m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a c\u00e1c \u0111\u1ec1 xu\u1ea5t,<\/span>quy tr\u00ecnh b\u1ecf phi\u1ebfu kh\u00f4ng th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong m\u1ed9t cu\u1ed9c h\u1ecdp duy nh\u1ea5t,<\/span>cu\u1ed9c h\u1ecdp \u0111\u1ed3ng b\u1ed9.<\/span><\/p>\n

Trong qu\u00e1 kh\u1ee9,<\/span>nh\u00f3m \u0111\u00e3 ph\u1ee5 thu\u1ed9c v\u00e0o quy tr\u00ecnh b\u1ecf phi\u1ebfu qua email mang t\u00ednh t\u1ea1m th\u1eddi.<\/span>Tuy nhi\u00ean,<\/span>quy tr\u00ecnh n\u00e0y \u0111\u00e3 g\u1eb7p ph\u1ea3i m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng:<\/span><\/p>\n

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    Tham gia th\u1ea5p:<\/b>Th\u01b0\u1eddng xuy\u00ean,<\/span>kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng th\u00e0nh vi\u00ean t\u1ed1i thi\u1ec3u v\u00ec c\u00e1c th\u00e0nh vi\u00ean b\u1ecf l\u1ee1 c\u00e1c cu\u1ed9c g\u1ecdi email \u0111\u1ec3 b\u1ecf phi\u1ebfu ho\u1eb7c kh\u00f4ng tham gia th\u1ea3o lu\u1eadn.<\/span><\/p>\n<\/li>\n

  2. \n

    Thi\u1ebfu s\u1ef1 \u0111\u1ed3ng thu\u1eadn:<\/b>C\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p th\u01b0\u1eddng kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111a s\u1ed1 r\u00f5 r\u00e0ng trong v\u00f2ng \u0111\u1ea7u ti\u00ean,<\/span>d\u1eabn \u0111\u1ebfn c\u00e1c chu\u1ed7i email k\u00e9o d\u00e0i v\u00e0 \u0111i v\u00f2ng quanh.<\/span><\/p>\n<\/li>\n

  3. \n

    Quy tr\u00ecnh \u0111\u00ecnh tr\u1ec7:<\/b>Khi vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111\u1ed3ng thu\u1eadn ho\u1eb7c tham gia th\u1ea5t b\u1ea1i,<\/span>quy tr\u00ecnh \u0111\u00f4i khi s\u1ebd b\u1ecb \u0111\u00ecnh tr\u1ec7,<\/span>y\u00eau c\u1ea7u s\u1ef1 can thi\u1ec7p th\u1ee7 c\u00f4ng t\u1eeb Ch\u1ee7 t\u1ecbch Nh\u00f3m l\u00e0m vi\u1ec7c \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng l\u1ea1i ho\u1eb7c thi\u1ebft l\u1eadp l\u1ea1i cu\u1ed9c th\u1ea3o lu\u1eadn.<\/span><\/p>\n<\/li>\n

  4. \n

    Thi\u1ebfu r\u00f5 r\u00e0ng:<\/b>Kh\u00f4ng c\u00f3 d\u1ea5u v\u1ebft ki\u1ec3m to\u00e1n r\u00f5 r\u00e0ng v\u1ec1 ai \u0111\u00e3 b\u1ecb c\u1ea3nh b\u00e1o v\u1ec1 vi\u1ec7c tham gia th\u1ea5p hay l\u00fd do t\u1ea1i sao m\u1ed9t quy\u1ebft \u0111\u1ecbnh c\u1ee5 th\u1ec3 cu\u1ed1i c\u00f9ng l\u1ea1i \u0111\u01b0\u1ee3c \u0111\u01b0a ra.<\/span><\/p>\n<\/li>\n<\/ol>\n

    \u0110\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y,<\/span>nh\u00f3m l\u00e0m vi\u1ec7c \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh chu\u1ea9n h\u00f3a v\u00e0 th\u1ed1ng nh\u1ea5t quy tr\u00ecnh b\u1ecf phi\u1ebfu qua email b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng BPMN 2.<\/span>0.<\/span>M\u1ee5c ti\u00eau l\u00e0 t\u1ea1o ra m\u1ed9t m\u00f4 h\u00ecnh b\u1ec1n b\u1ec9,<\/span>minh b\u1ea1ch,<\/span>v\u00e0 hi\u1ec7u qu\u1ea3, c\u00f3 th\u1ec3 x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p n\u00e0y,<\/span> c\u00e1c t\u00ecnh hu\u1ed1ng nhi\u1ec1u b\u00ean m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 gi\u00e1m s\u00e1t li\u00ean t\u1ee5c b\u1eb1ng tay t\u1eeb Ch\u1ee7 t\u1ecbch.<\/span><\/p>\n

    \"From<\/p>\n

    Gi\u1ea3i ph\u00e1p BPMN<\/b><\/p>\n

    Quy tr\u00ecnh k\u1ebft qu\u1ea3,<\/span> \u0111\u01b0\u1ee3c tr\u1ef1c quan h\u00f3a trong s\u01a1 \u0111\u1ed3 (h\u00ecnh \u1ea3nh_3.<\/span>png),<\/span> l\u00e0 m\u1ed9t m\u00f4 h\u00ecnh h\u1ee3p t\u00e1c tinh vi, ph\u00e2n bi\u1ec7t r\u00f5 r\u00e0ng tr\u00e1ch nhi\u1ec7m gi\u1eefa<\/span>Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1<\/b> (ng\u01b0\u1eddi qu\u1ea3n l\u00fd quy tr\u00ecnh) v\u00e0<\/span>C\u00e1c th\u00e0nh vi\u00ean nh\u00f3m l\u00e0m vi\u1ec7c<\/b> (ng\u01b0\u1eddi b\u1ecf phi\u1ebfu).<\/span> M\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 x\u1eed l\u00fd to\u00e0n b\u1ed9 v\u00f2ng \u0111\u1eddi c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1,<\/span> t\u1eeb nh\u1eadn di\u1ec7n \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng thu\u1eadn cu\u1ed1i c\u00f9ng,<\/span> v\u1edbi c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 c\u1ee5 th\u1ec3,<\/span> c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 t\u1ef1 \u0111\u1ed9ng (v\u00f2ng l\u1eb7p) \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c l\u1ed7i quy tr\u00ecnh ph\u1ed5 bi\u1ebfn.<\/span><\/p>\n

    Ph\u00e2n t\u00edch quy tr\u00ecnh chi ti\u1ebft<\/b><\/p>\n

    Quy tr\u00ecnh \u0111\u01b0\u1ee3c kh\u1edfi \u0111\u1ed9ng b\u1edfi m\u1ed9t s\u1ef1 ki\u1ec7n B\u1eaft \u0111\u1ea7u:<\/span> V\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh.<\/span> D\u00f2ng ch\u1ea3y sau \u0111\u00f3 \u0111\u01b0\u1ee3c c\u1ea5u tr\u00fac th\u00e0nh b\u1ed1n giai \u0111o\u1ea1n ch\u00ednh,<\/span> t\u01b0\u01a1ng \u1ee9ng v\u1edbi c\u00e1c v\u00f2ng l\u1eb7p \u0111\u01b0\u1ee3c \u0111\u00e1nh s\u1ed1 trong s\u01a1 \u0111\u1ed3.
    \n<\/span><\/p>\n

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      Giai \u0111o\u1ea1n 1: Chu k\u1ef3 th\u1ea3o lu\u1eadn (quy tr\u00ecnh con)<\/b><\/p>\n

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        Vai tr\u00f2:<\/b> Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n<\/li>\n

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        Ho\u1ea1t \u0111\u1ed9ng:<\/b> Ng\u01b0\u1eddi qu\u1ea3n l\u00fd kh\u1edfi x\u01b0\u1edbng cu\u1ed9c th\u1ea3o lu\u1eadn b\u1eb1ng c\u00e1ch \u0111i\u1ec1u ph\u1ed1i c\u00e1c chu\u1ed7i email v\u00e0 t\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb.<\/span> \u0110i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c ch\u1ee7 \u0111\u1ec1 ph\u1ee9c t\u1ea1p m\u00e0 m\u1ed9t cu\u1ed9c b\u1ecf phi\u1ebfu \u0111\u01a1n gi\u1ea3n l\u00ean\/xu\u1ed1ng l\u00e0 kh\u00f4ng \u0111\u1ee7.<\/span><\/p>\n<\/li>\n

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        C\u01a1 ch\u1ebf v\u00f2ng l\u1eb7p:<\/b> \u1ede cu\u1ed1i quy tr\u00ecnh con n\u00e0y,<\/span> ng\u01b0\u1eddi qu\u1ea3n l\u00fd th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 \u201c\u0110\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 th\u1ea3o lu\u1eadn (Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1)\u201d.<\/span> Nhi\u1ec7m v\u1ee5 n\u00e0y thi\u1ebft l\u1eadp bi\u1ebfn<\/span>DiscussionOver == TRUE<\/code> ho\u1eb7c <\/span>SAI<\/code>.<\/span><\/p>\n<\/li>\n

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        Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i:<\/b> N\u1ebfu cu\u1ed9c th\u1ea3o lu\u1eadn \u0111\u01b0\u1ee3c coi l\u00e0 ch\u01b0a ho\u00e0n t\u1ea5t ho\u1eb7c c\u00f3 c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1edbi \u0111\u01b0\u1ee3c n\u00eau ra,<\/span> quy tr\u00ecnh s\u1ebd quay tr\u1edf l\u1ea1i \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u c\u1ee7a ho\u1ea1t \u0111\u1ed9ng \u201cTh\u1ea3o lu\u1eadn qua email \u0111i\u1ec1u ch\u1ec9nh\u201d.<\/span> \u0110i\u1ec1u n\u00e0y ng\u0103n ng\u1eeba quy tr\u00ecnh chuy\u1ec3n sang b\u1ecf phi\u1ebfu qu\u00e1 s\u1edbm tr\u01b0\u1edbc khi v\u1ea5n \u0111\u1ec1 ch\u00edn mu\u1ed3i.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n

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        Giai \u0111o\u1ea1n 2: V\u00f2ng l\u1eb7p c\u1ea3nh b\u00e1o tham gia<\/b><\/p>\n

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          Vai tr\u00f2:<\/b> Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m l\u00e0m vi\u1ec7c.<\/span><\/p>\n<\/li>\n

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          Ho\u1ea1t \u0111\u1ed9ng:<\/b> Khi cu\u1ed9c th\u1ea3o lu\u1eadn k\u1ebft th\u00fac,<\/span> Ng\u01b0\u1eddi qu\u1ea3n l\u00fd s\u1ebd kh\u1edfi \u0111\u1ed9ng b\u1ecf phi\u1ebfu b\u1eb1ng c\u00e1ch th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 \u201cTh\u00f4ng b\u00e1o c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 b\u1ecf phi\u1ebfu\u201d.<\/span><\/p>\n<\/li>\n

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          C\u01a1 ch\u1ebf v\u00f2ng l\u1eb7p:<\/b> Quy tr\u00ecnh sau \u0111\u00f3 ch\u1edd c\u00e1c th\u00e0nh vi\u00ean b\u1ecf phi\u1ebfu.<\/span> B\u01b0\u1edbc quan tr\u1ecdng l\u00e0 \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp \u201cC\u00f3 \u0111\u1ee7 th\u00e0nh vi\u00ean b\u1ecf phi\u1ebfu kh\u00f4ng?\u201d<\/span> (>= 86%)\u201d.<\/span> \u0110i\u1ec1u n\u00e0y y\u00eau c\u1ea7u t\u1ef7 l\u1ec7 \u0111a s\u1ed1 cao (86%) \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o k\u1ebft qu\u1ea3 h\u1ee3p l\u1ec7.<\/span><\/p>\n<\/li>\n

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          Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i (H\u1ec7 th\u1ed1ng c\u1ea3nh b\u00e1o):<\/b> N\u1ebfu t\u1ef7 l\u1ec7 \u0111a s\u1ed1 kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c (\u201cKH\u00d4NG\u201d),<\/span> quy tr\u00ecnh s\u1ebd th\u1ef1c hi\u1ec7n m\u1ed9t \u0111\u01b0\u1eddng d\u1eabn ngo\u1ea1i l\u1ec7 c\u1ee5 th\u1ec3.<\/span><\/p>\n

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            C\u00e1c th\u00e0nh vi\u00ean ch\u01b0a b\u1ecf phi\u1ebfu s\u1ebd nh\u1eadn nhi\u1ec7m v\u1ee5 \u201cXem x\u00e9t c\u1ea3nh b\u00e1o tham gia\u201d.<\/span><\/p>\n<\/li>\n

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            \u0110\u1ed3ng th\u1eddi,<\/span> b\u1ed9 ph\u1eadn c\u1ee7a Ng\u01b0\u1eddi qu\u1ea3n l\u00fd s\u1ebd k\u00edch ho\u1ea1t m\u1ed9t nhi\u1ec7m v\u1ee5 \u0111\u1ec3 \u201cXem x\u00e9t c\u1ea3nh b\u00e1o tham gia\u201d,<\/span> \u0111\u1ea3m b\u1ea3o t\u00ednh minh b\u1ea1ch.<\/span><\/p>\n<\/li>\n

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            Lu\u1ed3ng n\u00e0y quay tr\u1edf l\u1ea1i nhi\u1ec7m v\u1ee5 \u201cTh\u00f4ng b\u00e1o c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 b\u1ecf phi\u1ebfu\u201d.<\/span> Quan tr\u1ecdng l\u00e0,<\/span> v\u00f2ng l\u1eb7p n\u00e0y ch\u1ec9 c\u00f3 th\u1ec3 x\u1ea3y ra <\/span>m\u1ed9t l\u1ea7n<\/i>.<\/span> H\u1ed3 s\u01a1 c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean hi\u1ec3n th\u1ecb nhi\u1ec7m v\u1ee5 “Xem l\u1ea1i cam k\u1ebft”<\/span> ti\u1ebfp theo l\u00e0 m\u1ed9t c\u1ed5ng \u0111i\u1ec1u ki\u1ec7n.<\/span> \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u1ebfu m\u1ed9t th\u00e0nh vi\u00ean kh\u00f4ng b\u1ecf phi\u1ebfu<\/span>sau khi<\/i>\u0111\u01b0\u1ee3c c\u1ea3nh b\u00e1o,<\/span>phi\u1ebfu c\u1ee7a h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c ghi nh\u1eadn l\u00e0 v\u1eafng m\u1eb7t trong chu k\u1ef3 ti\u1ebfp theo,<\/span> ng\u0103n ch\u1eb7n c\u00e1c v\u00f2ng l\u1eb7p v\u00f4 t\u1eadn c\u1ee7a c\u1ea3nh b\u00e1o.<\/span> V\u00f2ng l\u1eb7p n\u00e0y l\u00e0 m\u1ed9t t\u00ednh n\u0103ng ch\u00ednh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o tr\u00e1ch nhi\u1ec7m.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n

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            Giai \u0111o\u1ea1n 3: V\u00f2ng l\u1eb7p b\u1ecf phi\u1ebfu nhi\u1ec1u v\u00f2ng<\/b><\/p>\n

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              Vai tr\u00f2:<\/b>Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1 v\u00e0 c\u00e1c th\u00e0nh vi\u00ean nh\u00f3m l\u00e0m vi\u1ec7c.<\/span><\/p>\n<\/li>\n

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              Ho\u1ea1t \u0111\u1ed9ng:<\/b>N\u1ebfu \u0111\u1ea1t \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng th\u00e0nh vi\u00ean tham gia,<\/span>c\u00e1c phi\u1ebfu b\u1ea7u s\u1ebd \u0111\u01b0\u1ee3c thu th\u1eadp v\u00e0 ki\u1ec3m \u0111\u1ebfm trong quy tr\u00ecnh con “Thu th\u1eadp phi\u1ebfu b\u1ea7u”.<\/span><\/p>\n<\/li>\n

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              C\u01a1 ch\u1ebf v\u00f2ng l\u1eb7p:<\/b>Sau khi ki\u1ec3m \u0111\u1ebfm,<\/span>c\u1ed5ng \u0111i\u1ec1u ki\u1ec7n “V\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u1ea1t \u0111a s\u1ed1?” ki\u1ec3m tra xem c\u00e1c \u0111\u1ec1 xu\u1ea5t c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u1ee7ng h\u1ed9 c\u1ea7n thi\u1ebft hay kh\u00f4ng.<\/span>c\u1ed5ng \u0111i\u1ec1u ki\u1ec7n “V\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u1ea1t \u0111a s\u1ed1?” ki\u1ec3m tra xem c\u00e1c \u0111\u1ec1 xu\u1ea5t c\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u1ee7ng h\u1ed9 c\u1ea7n thi\u1ebft hay kh\u00f4ng.<\/span><\/p>\n<\/li>\n

            • \n

              Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i (tinh ch\u1ec9nh c\u00e1c l\u1ef1a ch\u1ecdn):<\/b>N\u1ebfu m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u1ea1t \u0111a s\u1ed1,<\/span>quy tr\u00ecnh s\u1ebd b\u01b0\u1edbc v\u00e0o m\u1ed9t v\u00f2ng tinh ch\u1ec9nh.<\/span>H\u1ed3 s\u01a1 c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd hi\u1ec3n th\u1ecb nhi\u1ec7m v\u1ee5 “Ph\u00e2n t\u00edch c\u00e1c l\u1ef1a ch\u1ecdn \u0111\u00e3 \u0111\u01b0\u1ee3c tinh ch\u1ec9nh” (th\u01b0\u1eddng d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i t\u1eeb phi\u1ebfu b\u1ea7u ban \u0111\u1ea7u) v\u00e0 c\u00e1c th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u “G\u1eedi phi\u1ebfu b\u1ea7u \u0111\u00e3 s\u1eeda \u0111\u1ed5i”.<\/span> \u0110i\u1ec1u n\u00e0y cho ph\u00e9p nh\u00f3m thu h\u1eb9p c\u00e1c l\u1ef1a ch\u1ecdn (v\u00ed d\u1ee5 nh\u01b0<\/span>t\u1eeb n\u0103m l\u1ef1a ch\u1ecdn xu\u1ed1ng hai l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u)<\/span>v\u00e0 b\u1ecf phi\u1ebfu l\u1ea1i,<\/span>thay v\u00ec \u0111\u01a1n gi\u1ea3n l\u00e0 th\u1ea5t b\u1ea1i v\u1edbi v\u1ea5n \u0111\u1ec1.<\/span> V\u00f2ng l\u1eb7p n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 s\u1edf th\u00edch ph\u1ee9c t\u1ea1p m\u00e0 kh\u00f4ng c\u1ea7n kh\u1edfi \u0111\u1ed9ng l\u1ea1i to\u00e0n b\u1ed9 cu\u1ed9c th\u1ea3o lu\u1eadn.<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n

            • \n

              Giai \u0111o\u1ea1n 4: Kh\u1edfi \u0111\u1ed9ng l\u1ea1i chu k\u1ef3 th\u1ea3o lu\u1eadn<\/b><\/p>\n

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              • \n

                Vai tr\u00f2:<\/b>Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n<\/li>\n

              • \n

                Ho\u1ea1t \u0111\u1ed9ng:<\/b> \u0110\u00e2y l\u00e0 con \u0111\u01b0\u1eddng x\u1eed l\u00fd ngo\u1ea1i l\u1ec7 cu\u1ed1i c\u00f9ng cho c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ed1 ch\u1ea5p.<\/span><\/p>\n<\/li>\n

              • \n

                C\u01a1 ch\u1ebf v\u00f2ng l\u1eb7p:<\/b> Sau khi v\u00f2ng l\u1eb7p b\u1ecf phi\u1ebfu nhi\u1ec1u v\u00f2ng \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng h\u1ebft,<\/span> \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp \u201cTh\u1ea5t b\u1ea1i sau 2 v\u00f2ng b\u1ecf phi\u1ebfu?\u201d<\/span> ki\u1ec3m tra xem v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ea5t b\u1ea1i trong vi\u1ec7c \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn sau hai v\u00f2ng b\u1ecf phi\u1ebfu ho\u00e0n ch\u1ec9nh hay kh\u00f4ng.<\/span><\/p>\n<\/li>\n

              • \n

                Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i (\u0110\u1eb7t l\u1ea1i to\u00e0n b\u1ed9):<\/b> N\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 \u201cC\u00d3\u201d,<\/span> lu\u1ed3ng quy tr\u00ecnh \u0111\u01b0\u1ee3c \u0111\u1eb7t l\u1ea1i,<\/span> ch\u1ee9 kh\u00f4ng k\u1ebft th\u00fac.<\/span> M\u1ed9t lu\u1ed3ng tin nh\u1eafn k\u1ebft n\u1ed1i \u0111i\u1ec3m chuy\u1ec3n ti\u1ebfp n\u00e0y tr\u1edf l\u1ea1i \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u c\u1ee7a quy tr\u00ecnh con \u201c1.<\/span> Chu k\u1ef3 th\u1ea3o lu\u1eadn\u201d.<\/span> \u0110i\u1ec1u n\u00e0y bu\u1ed9c nh\u00f3m ph\u1ea3i quay l\u1ea1i t\u1eeb \u0111\u1ea7u,<\/span> \u0111\u1eb7t l\u1ea1i v\u1ea5n \u0111\u1ec1,<\/span> v\u00e0 b\u1eaft \u0111\u1ea7u l\u1ea1i giai \u0111o\u1ea1n th\u1ea3o lu\u1eadn v\u1edbi b\u1ed1i c\u1ea3nh m\u1edbi.<\/span> \u0110i\u1ec1u n\u00e0y ng\u0103n qu\u00e1 tr\u00ecnh k\u1ebft th\u00fac \u1edf tr\u1ea1ng th\u00e1i \u201cch\u01b0a gi\u1ea3i quy\u1ebft\u201d v\u00e0 cung c\u1ea5p m\u1ed9t con \u0111\u01b0\u1eddng r\u00f5 r\u00e0ng,<\/span> \u0111\u01b0\u1ee3c ghi ch\u00e9p r\u00f5 r\u00e0ng cho vi\u1ec7c n\u00e2ng c\u1ea5p.<\/span><\/p>\n

                \u00a0<\/p>\n

                \"\"<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

                Gi\u1ea3i th\u00edch chi ti\u1ebft v\u1ec1 quy tr\u00ecnh b\u1ecf phi\u1ebfu qua email BPMN<\/h3>\n

                S\u01a1 \u0111\u1ed3 BPMN \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ea1i di\u1ec7n cho m\u1ed9t lu\u1ed3ng c\u00f4ng vi\u1ec7c c\u00f3 c\u1ea5u tr\u00fac, h\u1ee3p t\u00e1c, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 trong nh\u00f3m l\u00e0m vi\u1ec7c BPMN. M\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh l\u00e0 s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa hai th\u00e0nh ph\u1ea7n ch\u00ednh, hay \u201cPools\u201d:Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1<\/b> v\u00e0C\u00e1c th\u00e0nh vi\u00ean nh\u00f3m l\u00e0m vi\u1ec7c<\/b>.<\/p>\n

                Lu\u1ed3ng quy tr\u00ecnh \u0111\u01b0\u1ee3c \u0111i\u1ec1u ph\u1ed1i b\u1edfi b\u1ed1n v\u00f2ng l\u1eb7p ri\u00eang bi\u1ec7t, ph\u1ee9c t\u1ea1p nh\u1eb1m \u0111\u1ea3m b\u1ea3o nh\u00f3m \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn ho\u1eb7c x\u1eed l\u00fd hi\u1ec7u qu\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 tham gia.<\/p>\n

                1. V\u00f2ng l\u1eb7p n\u1ed9i b\u1ed9 Chu k\u1ef3 th\u1ea3o lu\u1eadn<\/h3>\n

                Quy tr\u00ecnh b\u1eaft \u0111\u1ea7u v\u1edbi quy tr\u00ecnh con \u201cChu k\u1ef3 th\u1ea3o lu\u1eadn\u201d, l\u00e0 ho\u1ea1t \u0111\u1ed9ng ch\u00ednh \u0111\u1ec3 qu\u1ea3n l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 m\u1edbi.<\/p>\n

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                • \n

                  C\u01a1 ch\u1ebf<\/b>: Trong quy tr\u00ecnh con n\u00e0y, Ng\u01b0\u1eddi qu\u1ea3n l\u00fd danh s\u00e1ch v\u1ea5n \u0111\u1ec1 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 \u201c\u0110\u00e1nh gi\u00e1 ti\u1ebfn \u0111\u1ed9 th\u1ea3o lu\u1eadn\u201d.<\/p>\n<\/li>\n

                • \n

                  L\u00f4gic<\/b>: Nhi\u1ec7m v\u1ee5 n\u00e0y c\u1eadp nh\u1eadt m\u1ed9tK\u1ebftTh\u00facTh\u1ea3oLu\u1eadn<\/code> bi\u1ebfn th\u00e0nh TRUE ho\u1eb7c FALSE.<\/p>\n<\/li>\n

                • \n

                  H\u00e0nh\u0110\u1ed9ngV\u00f2ngL\u1eb7p<\/b>: N\u1ebfu bi\u1ebfn \u0111\u01b0\u1ee3c \u0111\u1eb7t th\u00e0nh FALSE, qu\u00e1 tr\u00ecnh con s\u1ebd k\u00edch ho\u1ea1t m\u1ed9t v\u00f2ng l\u1eb7p, bu\u1ed9c ph\u1ea3i l\u1eb7p l\u1ea1i to\u00e0n b\u1ed9 chu k\u1ef3 ki\u1ec3m duy\u1ec7t email v\u00e0 cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb cho \u0111\u1ebfn khi th\u1ea3o lu\u1eadn \u0111\u01b0\u1ee3c coi l\u00e0 ho\u00e0n t\u1ea5t.<\/p>\n<\/li>\n<\/ul>\n

                  2. V\u00f2ng l\u1eb7p C\u1ea3nhB\u00e1o ThamGia<\/h3>\n

                  V\u00f2ng l\u1eb7p n\u00e0y ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 ch\u1ed1ng l\u1ea1i t\u1ef7 l\u1ec7 c\u1eed tri tham gia th\u1ea5p v\u00e0o cu\u1ed1i giai \u0111o\u1ea1n b\u1ecf phi\u1ebfu.<\/p>\n

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                  • \n

                    C\u01a1Ch\u1ebf<\/b>: Quy tr\u00ecnh \u0111\u1ea1t \u0111\u1ebfn \u0111i\u1ec3m ra quy\u1ebft \u0111\u1ecbnh h\u1ecfi, \u201cLi\u1ec7u \u0111\u1ee7 th\u00e0nh vi\u00ean \u0111\u00e3 b\u1ecf phi\u1ebfu ch\u01b0a?\u201d. S\u1ef1 ch\u1ea5p thu\u1eadn y\u00eau c\u1ea7u t\u1ef7 l\u1ec7 \u0111a s\u1ed1 hai ph\u1ea7n ba s\u1ed1 th\u00e0nh vi\u00ean b\u1ecf phi\u1ebfu.<\/p>\n<\/li>\n

                  • \n

                    H\u00e0nh\u0110\u1ed9ngV\u00f2ngL\u1eb7p<\/b>: N\u1ebfu ph\u1ea3n h\u1ed3i l\u00e0 KH\u00d4NG, h\u1ec7 th\u1ed1ng ki\u1ec3m tra xem c\u00e1c th\u00e0nh vi\u00ean \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c c\u1ea3nh b\u00e1o hay ch\u01b0a. N\u1ebfu ch\u01b0a, quy tr\u00ecnh s\u1ebd quay l\u1ea1i nhi\u1ec7m v\u1ee5 \u201cC\u00f4ng b\u1ed1 c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 b\u1ecf phi\u1ebfu\u201d \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng m\u1ed9t v\u00f2ng b\u1ecf phi\u1ebfu th\u1ee9 hai k\u00e8m theo c\u1ea3nh b\u00e1o.<\/p>\n<\/li>\n<\/ul>\n

                    3. V\u00f2ng l\u1eb7p B\u1ecf phi\u1ebfu Nhi\u1ec1u V\u00f2ng<\/h3>\n

                    Khi v\u00f2ng b\u1ecf phi\u1ebfu \u0111\u1ea7u ti\u00ean kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111a s\u1ed1, v\u00f2ng l\u1eb7p n\u00e0y cung c\u1ea5p c\u01a1 ch\u1ebf \u0111\u1ec3 tinh ch\u1ec9nh c\u00e1c l\u1ef1a ch\u1ecdn c\u00f3 s\u1eb5n cho c\u00e1c th\u00e0nh vi\u00ean.<\/p>\n

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                    • \n

                      C\u01a1Ch\u1ebf<\/b>: N\u1ebfu c\u00f2n \u201cV\u1ea5n \u0111\u1ec1 ch\u01b0a \u0111\u1ea1t \u0111a s\u1ed1?\u201d sau v\u00f2ng b\u1ecf phi\u1ebfu ban \u0111\u1ea7u, m\u1ed9t quy tr\u00ecnh con s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 thu h\u1eb9p c\u00e1c gi\u1ea3i ph\u00e1p ti\u1ec1m n\u0103ng xu\u1ed1ng hai ph\u01b0\u01a1ng \u00e1n \u0111\u01b0\u1ee3c \u01b0a chu\u1ed9ng nh\u1ea5t.<\/p>\n<\/li>\n

                    • \n

                      H\u00e0nh\u0110\u1ed9ngV\u00f2ngL\u1eb7p<\/b>: Sau \u0111\u00f3, c\u00e1c c\u1eed tri \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u thay \u0111\u1ed5i phi\u1ebfu b\u1ea7u c\u1ee7a m\u00ecnh d\u1ef1a tr\u00ean c\u00e1c ph\u01b0\u01a1ng \u00e1n \u0111\u00e3 \u0111\u01b0\u1ee3c tinh ch\u1ec9nh, v\u00e0 lu\u1ed3ng c\u00f4ng vi\u1ec7c quay l\u1ea1i quy tr\u00ecnh con \u201cThu Th\u1eadp Phi\u1ebfu B\u1ea7u\u201d \u0111\u1ec3 th\u1ef1c hi\u1ec7n v\u00f2ng th\u1ee9 hai, t\u1eadp trung h\u01a1n.<\/p>\n<\/li>\n<\/ul>\n

                      4. Kh\u1edfi \u0110\u1ed9ng L\u1ea1i Chu K\u1ef3 Th\u1ea3o Lu\u1eadn<\/h3>\n

                      \u0110\u00e2y l\u00e0 v\u00f2ng l\u1eb7p cu\u1ed1i c\u00f9ng, t\u1ed1i h\u1eadu, khi qu\u00e1 tr\u00ecnh b\u1ecf phi\u1ebfu th\u1ea5t b\u1ea1i trong vi\u1ec7c \u0111\u01b0a ra gi\u1ea3i ph\u00e1p sau nhi\u1ec1u n\u1ed7 l\u1ef1c.<\/p>\n

                        \n
                      • \n

                        C\u01a1Ch\u1ebf<\/b>: N\u1ebfu v\u00f2ng l\u1eb7p b\u1ecf phi\u1ebfu nhi\u1ec1u v\u00f2ng \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng h\u1ebft m\u00e0 v\u1eabn kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn th\u00e0nh c\u00f4ng, quy tr\u00ecnh s\u1ebd ki\u1ec3m tra xem \u0111\u00e3 x\u1ea3y ra hai v\u00f2ng b\u1ecf phi\u1ebfu th\u1ea5t b\u1ea1i hay ch\u01b0a.<\/p>\n<\/li>\n

                      • \n

                        H\u00e0nh\u0110\u1ed9ngV\u00f2ngL\u1eb7p<\/b>: Thay v\u00ec k\u1ebft th\u00fac, quy tr\u00ecnh s\u1ebd \u0111\u01b0\u1ee3c kh\u1edfi \u0111\u1ed9ng l\u1ea1i ho\u00e0n to\u00e0n, quay tr\u1edf l\u1ea1i quy tr\u00ecnh con \u201cChu K\u1ef3 Th\u1ea3o Lu\u1eadn\u201d ban \u0111\u1ea7u \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng l\u1ea1i giai \u0111o\u1ea1n th\u1ea3o lu\u1eadn.<\/p>\n<\/li>\n<\/ul>\n

                        T\u00f3m t\u1eaft c\u00e1c kh\u00e1i ni\u1ec7m BPMN ch\u00ednh \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng<\/h3>\n
                          \n
                        • \n

                          C\u00e1c B\u1ec3 H\u1ee3p T\u00e1c<\/b>: S\u01a1 \u0111\u1ed3 t\u00e1ch bi\u1ec7t tr\u00e1ch nhi\u1ec7m gi\u1eefa Ng\u01b0\u1eddi Qu\u1ea3n L\u00fd Danh S\u00e1ch V\u1ea5n \u0110\u1ec1<\/b> (ng\u01b0\u1eddi \u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh) v\u00e0 C\u00e1c Th\u00e0nh Vi\u00ean Nh\u00f3m L\u00e0m Vi\u1ec7c<\/b> (ng\u01b0\u1eddi tham gia th\u1ea3o lu\u1eadn v\u00e0 b\u1ecf phi\u1ebfu).<\/p>\n<\/li>\n

                        • \n

                          \u0110\u1ed3ng B\u1ed9 H\u00f3a<\/b>: M\u00f4 h\u00ecnh s\u1eed d\u1ee5ng b\u1ed1n v\u00f2ng l\u1eb7p n\u00e0y \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u00ean c\u00e1c \u0111\u01b0\u1eddng song song, ch\u1eb3ng h\u1ea1n nh\u01b0 b\u1ed9 \u0111\u1ebfm th\u1eddi gian, ki\u1ec3m duy\u1ec7t email v\u00e0 c\u00e1c cu\u1ed9c g\u1ecdi h\u1ed9i ngh\u1ecb, \u0111\u1ea3m b\u1ea3o ng\u01b0\u1eddi qu\u1ea3n l\u00fd lu\u00f4n c\u00f3 c\u00e1i nh\u00ecn r\u00f5 r\u00e0ng v\u1ec1 tr\u1ea1ng th\u00e1i c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/p>\n<\/li>\n

                        • \n

                          Kh\u1ea3 n\u0103ng ph\u1ee5c h\u1ed3i<\/b>: B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c v\u00f2ng l\u1eb7p n\u00e0y, quy tr\u00ecnh x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng kinh doanh \u201cb\u1ea5t th\u01b0\u1eddng\u201d n\u01a1i s\u1ef1 \u0111\u1ed3ng thu\u1eadn c\u00f3 th\u1ec3 kh\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ho\u1eb7c s\u1ef1 tham gia kh\u00f4ng \u0111\u1ee7, ng\u0103n ch\u1eb7n quy tr\u00ecnh b\u1ecb \u0111\u00ecnh tr\u1ec7 \u1edf tr\u1ea1ng th\u00e1i ch\u01b0a ho\u00e0n th\u00e0nh.<\/p>\n<\/li>\n<\/ul>\n

                          K\u1ebft lu\u1eadn<\/b><\/p>\n

                          Vi\u1ec7c h\u00ecnh th\u1ee9c h\u00f3a quy tr\u00ecnh n\u00e0y b\u1eb1ng BPMN \u0111\u00e3 thay \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Nh\u00f3m l\u00e0m vi\u1ec7c BPMN.<\/span> M\u00f4 h\u00ecnh,<\/span> v\u1edbi vai tr\u00f2 r\u00f5 r\u00e0ng c\u1ee7a n\u00f3,<\/span> lu\u1ed3ng th\u00f4ng \u0111i\u1ec7p r\u00f5 r\u00e0ng,<\/span> v\u00e0 b\u1ed1n v\u00f2ng l\u1eb7p ngo\u1ea1i l\u1ec7 ri\u00eang bi\u1ec7t,<\/span> cung c\u1ea5p m\u1ed9t khung n\u1ec1n t\u1ea3ng v\u1eefng ch\u1eafc cho h\u1ee3p t\u00e1c to\u00e0n c\u1ea7u.<\/span><\/p>\n

                          B\u1eb1ng c\u00e1ch nh\u00fang c\u00e1c v\u00f2ng l\u1eb7p n\u00e0y tr\u1ef1c ti\u1ebfp v\u00e0o \u0111\u1ecbnh ngh\u0129a quy tr\u00ecnh,<\/span>nh\u00f3m \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c:<\/span><\/p>\n

                            \n
                          • \n

                            T\u0103ng c\u01b0\u1eddng s\u1ef1 tham gia:<\/b> V\u00f2ng l\u1eb7p c\u1ea3nh b\u00e1o t\u1ef1 \u0111\u1ed9ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng quorum hi\u1ebfm khi b\u1ecb b\u1ecf s\u00f3t.<\/span><\/p>\n<\/li>\n

                          • \n

                            Quy\u1ebft \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng cao h\u01a1n:<\/b> V\u00f2ng l\u1eb7p b\u1ecf phi\u1ebfu nhi\u1ec1u v\u00f2ng cho ph\u00e9p gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p,<\/span> v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u00f3 nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n l\u1ef1a ch\u1ecdn.<\/span><\/p>\n<\/li>\n

                          • \n

                            Hi\u1ec7u qu\u1ea3:<\/b> Quy tr\u00ecnh kh\u00f4ng c\u00f2n b\u1ecb \u0111\u00ecnh tr\u1ec7; n\u00f3 ho\u1eb7c ti\u1ebfn t\u1edbi s\u1ef1 \u0111\u1ed3ng thu\u1eadn ho\u1eb7c t\u1ef1 \u0111\u1ed9ng quay tr\u1edf l\u1ea1i giai \u0111o\u1ea1n tr\u01b0\u1edbc,<\/span> giai \u0111o\u1ea1n ph\u00f9 h\u1ee3p h\u01a1n (nh\u01b0 th\u1ea3o lu\u1eadn).<\/span><\/p>\n<\/li>\n

                          • \n

                            T\u00ednh minh b\u1ea1ch v\u00e0 kh\u1ea3 n\u0103ng ki\u1ec3m to\u00e1n:<\/b> M\u1ecdi h\u00e0nh \u0111\u1ed9ng,<\/span> t\u1eeb vi\u1ec7c g\u1eedi c\u1ea3nh b\u00e1o \u0111\u1ebfn vi\u1ec7c thi\u1ebft l\u1eadp l\u1ea1i m\u1ed9t chu k\u1ef3,<\/span> \u0111\u1ec1u l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a m\u00f4 h\u00ecnh quy tr\u00ecnh ch\u00ednh th\u1ee9c,<\/span> cung c\u1ea5p m\u1ed9t \u0111\u01b0\u1eddng d\u1eabn ki\u1ec3m to\u00e1n r\u00f5 r\u00e0ng cho m\u1ecdi quy\u1ebft \u0111\u1ecbnh.<\/span><\/p>\n<\/li>\n<\/ul>\n

                            Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p minh ch\u1ee9ng c\u00e1ch BPMN c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng kh\u00f4ng ch\u1ec9 \u0111\u1ec3 m\u00f4 h\u00ecnh h\u00f3a c\u00e1c lu\u1ed3ng c\u00f4ng vi\u1ec7c v\u1eadn h\u00e0nh,<\/span> m\u00e0 c\u00f2n \u0111\u1ec3 c\u1ea5u tr\u00fac v\u00e0 \u0111i\u1ec1u h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1ee3p t\u00e1c ph\u1ee9c t\u1ea1p,<\/span> d\u1ef1a tr\u00ean s\u1ef1 \u0111\u1ed3ng thu\u1eadn.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

                            Nh\u00f3m l\u00e0m vi\u1ec7c BPMN (M\u00f4 h\u00ecnh v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh) ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c chu\u1ea9n BPMN.M\u1ed9t ch\u1ee9c n\u0103ng quan tr\u1ecdng c\u1ee7a…<\/p>\n","protected":false},"author":2,"featured_media":522,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","fifu_image_url":"https:\/\/www.go-togaf.com\/wp-content\/uploads\/2026\/07\/img_6a5479d402e45.png","fifu_image_alt":"","footnotes":""},"categories":[15],"tags":[],"class_list":["post-521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpmn"],"yoast_head":"\nNghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p: T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u1ecf phi\u1ebfu qua email c\u1ee7a Nh\u00f3m l\u00e0m vi\u1ec7c BPMN - B\u1ed1i c\u1ea3nh v\u00e0 th\u00e1ch th\u1ee9c - Go TOGAF Vietnamese - Breaking News in AI & Tech Development<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-togaf.com\/vn\/case-study-optimizing-the-bpmn-working-group-e-mail-voting-process-context-and-challenge\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p: T\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh b\u1ecf phi\u1ebfu qua email c\u1ee7a Nh\u00f3m l\u00e0m vi\u1ec7c BPMN - B\u1ed1i c\u1ea3nh v\u00e0 th\u00e1ch th\u1ee9c - Go TOGAF Vietnamese - Breaking News in AI & Tech Development\" \/>\n<meta property=\"og:description\" content=\"Nh\u00f3m l\u00e0m vi\u1ec7c BPMN (M\u00f4 h\u00ecnh v\u00e0 k\u00fd hi\u1ec7u quy tr\u00ecnh kinh doanh) ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c chu\u1ea9n BPMN.M\u1ed9t ch\u1ee9c n\u0103ng quan tr\u1ecdng c\u1ee7a…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.go-togaf.com\/vn\/case-study-optimizing-the-bpmn-working-group-e-mail-voting-process-context-and-challenge\/\" \/>\n<meta property=\"og:site_name\" content=\"Go TOGAF Vietnamese - 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