{"id":517,"date":"2026-03-23T00:57:53","date_gmt":"2026-03-23T00:57:53","guid":{"rendered":"https:\/\/www.go-togaf.com\/vi\/link-process-steps-to-kpis-bpmn-guide\/"},"modified":"2026-03-23T00:57:53","modified_gmt":"2026-03-23T00:57:53","slug":"link-process-steps-to-kpis-bpmn-guide","status":"publish","type":"post","link":"https:\/\/www.go-togaf.com\/vi\/link-process-steps-to-kpis-bpmn-guide\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn BPMN: K\u1ebft n\u1ed1i c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh v\u1edbi c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng"},"content":{"rendered":"

Trong b\u1ed1i c\u1ea3nh qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh, b\u1ea3n \u0111\u1ed3 ch\u1ec9 c\u00f3 gi\u00e1 tr\u1ecb b\u1eb1ng chi\u1ebfc la b\u00e0n d\u1eabn \u0111\u01b0\u1eddng c\u1ee7a n\u00f3. Nhi\u1ec1u t\u1ed5 ch\u1ee9c \u0111\u1ea7u t\u01b0 m\u1ea1nh v\u00e0o vi\u1ec7c m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh b\u1eb1ng c\u00e1c k\u00fd hi\u1ec7u chu\u1ea9n, t\u1ea1o ra nh\u1eefng s\u01a1 \u0111\u1ed3 chi ti\u1ebft m\u00f4 t\u1ea3 lu\u1ed3ng c\u00f4ng vi\u1ec7c t\u1eeb kh\u1edfi \u0111\u1ea7u \u0111\u1ebfn ho\u00e0n th\u00e0nh. Tuy nhi\u00ean, m\u1ed9t bi\u1ec3u di\u1ec5n tr\u1ef1c quan m\u00e0 kh\u00f4ng c\u00f3 b\u1eb1ng ch\u1ee9ng \u0111\u1ecbnh l\u01b0\u1ee3ng th\u01b0\u1eddng ch\u1ec9 l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u t\u0129nh thay v\u00ec m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ed9ng \u0111\u1ec3 c\u1ea3i ti\u1ebfn. \u0110\u1ec3 th\u1ef1c s\u1ef1 hi\u1ec3u \u0111\u01b0\u1ee3c t\u00ecnh tr\u1ea1ng ho\u1ea1t \u0111\u1ed9ng, c\u1ea7n thi\u1ebft ph\u1ea3i k\u1ebft n\u1ed1i m\u1ed7i b\u01b0\u1edbc ri\u00eang bi\u1ec7t trong quy tr\u00ecnh v\u1edbi c\u00e1c Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh (KPI) c\u1ee5 th\u1ec3. S\u1ef1 k\u1ebft h\u1ee3p n\u00e0y bi\u1ebfn c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u1eebu t\u01b0\u1ee3ng th\u00e0nh nh\u1eefng \u0111i\u1ec3m d\u1eef li\u1ec7u c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng, gi\u00fap c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ngh\u1ebdn, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 v\u00e0 th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/p>\n

H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 ph\u01b0\u01a1ng ph\u00e1p k\u1ebft n\u1ed1i c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh v\u1edbi KPI trong b\u1ed1i c\u1ea3nh M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN). B\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 r\u00f5 r\u00e0ng gi\u1eefa c\u00e1c h\u00e0nh \u0111\u1ed9ng v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1, c\u00e1c t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 chuy\u1ec3n t\u1eeb ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean tr\u1ef1c gi\u00e1c sang qu\u1ea3n l\u00fd d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng.<\/p>\n

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\"Hand-drawn<\/figure>\n<\/div>\n

\ud83c\udfd7\ufe0f M\u1ed1i quan h\u1ec7 c\u1ed1t l\u00f5i gi\u1eefa BPMN v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1<\/h2>\n

M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN) cung c\u1ea5p m\u1ed9t ng\u00f4n ng\u1eef tr\u1ef1c quan chu\u1ea9n h\u00f3a \u0111\u1ec3 m\u00f4 t\u1ea3 c\u00e1c quy tr\u00ecnh kinh doanh. N\u00f3 s\u1eed d\u1ee5ng c\u00e1c k\u00fd hi\u1ec7u nh\u01b0 nhi\u1ec7m v\u1ee5, c\u1ed5ng, s\u1ef1 ki\u1ec7n v\u00e0 lu\u1ed3ng \u0111\u1ec3 minh h\u1ecda v\u00f2ng \u0111\u1eddi c\u00f4ng vi\u1ec7c. M\u1eb7c d\u00f9 k\u00fd hi\u1ec7u n\u00e0y xu\u1ea5t s\u1eafc trong vi\u1ec7c th\u1ec3 hi\u1ec7n\u0111i\u1ec1u g\u00ec<\/em>x\u1ea3y ra v\u00e0c\u00e1ch th\u1ee9c<\/em>lu\u1ed3ng ch\u1ea3y nh\u01b0 th\u1ebf n\u00e0o, nh\u01b0ng n\u00f3 kh\u00f4ng t\u1ef1 nhi\u00ean ghi nh\u1eadnch\u1ea5t l\u01b0\u1ee3ng ra sao<\/em>n\u00f3 di\u1ec5n ra. \u0110\u00e2y ch\u00ednh l\u00e0 n\u01a1i vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh tr\u1edf n\u00ean then ch\u1ed1t.<\/p>\n

    \n
  • C\u00e1c b\u01b0\u1edbc quy tr\u00ecnh:<\/strong>\u0110\u00e2y l\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng ho\u1eb7c nhi\u1ec7m v\u1ee5 ri\u00eang l\u1ebb \u0111\u01b0\u1ee3c giao cho ngu\u1ed3n l\u1ef1c (con ng\u01b0\u1eddi ho\u1eb7c t\u1ef1 \u0111\u1ed9ng h\u00f3a). V\u00ed d\u1ee5 bao g\u1ed3m \u201cX\u00e1c minh H\u00f3a \u0111\u01a1n,\u201d \u201cDuy\u1ec7t Y\u00eau c\u1ea7u,\u201d ho\u1eb7c \u201cGiao H\u00e0ng.\u201d<\/li>\n
  • Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh:<\/strong>\u0110\u00e2y l\u00e0 nh\u1eefng th\u01b0\u1edbc \u0111o c\u00f3 th\u1ec3 \u0111\u1ecbnh l\u01b0\u1ee3ng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 th\u00e0nh c\u00f4ng. V\u00ed d\u1ee5 bao g\u1ed3m th\u1eddi gian, t\u1ef7 l\u1ec7 l\u1ed7i, chi ph\u00ed tr\u00ean \u0111\u01a1n v\u1ecb, ho\u1eb7c \u0111i\u1ec3m h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
  • S\u1ef1 k\u1ebft n\u1ed1i:<\/strong>S\u1ef1 k\u1ebft n\u1ed1i n\u00e0y li\u00ean k\u1ebft m\u1ed9t th\u00e0nh ph\u1ea7n BPMN c\u1ee5 th\u1ec3 v\u1edbi m\u1ed9t ch\u1ec9 s\u1ed1 c\u1ee5 th\u1ec3, t\u1ea1o ra m\u1ed9t \u0111\u01b0\u1eddng d\u00e2y tr\u00e1ch nhi\u1ec7m c\u00f3 th\u1ec3 truy xu\u1ea5t.<\/li>\n<\/ul>\n

    Khi hai y\u1ebfu t\u1ed1 n\u00e0y t\u00e1ch r\u1eddi, vi\u1ec7c t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh tr\u1edf th\u00e0nh ph\u1ecfng \u0111o\u00e1n. N\u1ebfu m\u1ed9t b\u01b0\u1edbc quy tr\u00ecnh m\u1ea5t qu\u00e1 l\u00e2u, nh\u01b0ng kh\u00f4ng c\u00f3 KPI n\u00e0o \u0111\u01b0\u1ee3c g\u1eafn \u0111\u1ec3 \u0111o th\u1eddi gian, s\u1ef1 ch\u1eadm tr\u1ec5 s\u1ebd kh\u00f4ng th\u1ec3 nh\u00ecn th\u1ea5y cho \u0111\u1ebfn khi \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng. Vi\u1ec7c k\u1ebft n\u1ed1i c\u00e1c b\u01b0\u1edbc v\u1edbi KPI \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi ph\u1ea7n c\u1ee7a lu\u1ed3ng c\u00f4ng vi\u1ec7c \u0111\u1ec1u ph\u1ea3i ch\u1ecbu s\u1ef1 ki\u1ec3m tra v\u00e0 \u0111\u00e1nh gi\u00e1.<\/p>\n

    \ud83c\udfaf T\u1ea1i sao \u0111o l\u01b0\u1eddng l\u1ea1i quan tr\u1ecdng trong m\u00f4 h\u00ecnh h\u00f3a quy tr\u00ecnh<\/h2>\n

    Vi\u1ec7c \u0111o l\u01b0\u1eddng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 thu th\u1eadp d\u1eef li\u1ec7u \u0111\u1ec3 b\u00e1o c\u00e1o. N\u00f3 \u0111\u00f3ng vai tr\u00f2 chi\u1ebfn l\u01b0\u1ee3c quan tr\u1ecdng trong khu\u00f4n kh\u1ed5 v\u1eadn h\u00e0nh.<\/p>\n

      \n
    • T\u00ednh minh b\u1ea1ch:<\/strong>N\u00f3 ti\u1ebft l\u1ed9 tr\u1ea1ng th\u00e1i th\u1ef1c t\u1ebf c\u1ee7a quy tr\u00ecnh so v\u1edbi tr\u1ea1ng th\u00e1i \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf. Nh\u1eefng kh\u00e1c bi\u1ec7t gi\u1eefa m\u00f4 h\u00ecnh v\u00e0 th\u1ef1c t\u1ebf tr\u1edf n\u00ean r\u00f5 r\u00e0ng.<\/li>\n
    • Tr\u00e1ch nhi\u1ec7m:<\/strong>Khi m\u1ed9t ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c g\u1eafn v\u1edbi m\u1ed9t b\u01b0\u1edbc c\u1ee5 th\u1ec3, tr\u00e1ch nhi\u1ec7m tr\u1edf n\u00ean r\u00f5 r\u00e0ng h\u01a1n. C\u00e1c b\u00ean li\u00ean quan c\u00f3 th\u1ec3 th\u1ea5y khu v\u1ef1c n\u00e0o c\u1ea7n s\u1ef1 ch\u00fa \u00fd.<\/li>\n
    • C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:<\/strong>D\u1eef li\u1ec7u cung c\u1ea5p n\u1ec1n t\u1ea3ng c\u1ea7n thi\u1ebft \u0111\u1ec3 ki\u1ec3m tra c\u00e1c thay \u0111\u1ed5i. Kh\u00f4ng c\u00f3 \u0111o l\u01b0\u1eddng, s\u1ebd kh\u00f4ng th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c m\u1ed9t thay \u0111\u1ed5i c\u00f3 c\u1ea3i thi\u1ec7n hay l\u00e0m suy gi\u1ea3m hi\u1ec7u su\u1ea5t hay kh\u00f4ng.<\/li>\n
    • Ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c:<\/strong>C\u00e1c ch\u1ec9 s\u1ed1 l\u00e0m n\u1ed5i b\u1eadt n\u01a1i n\u00e0o ti\u00eau t\u1ed1n ngu\u1ed3n l\u1ef1c nhi\u1ec1u nh\u1ea5t, h\u1ed7 tr\u1ee3 trong vi\u1ec7c l\u1eadp ng\u00e2n s\u00e1ch v\u00e0 quy\u1ebft \u0111\u1ecbnh nh\u00e2n s\u1ef1.<\/li>\n<\/ul>\n

      H\u00e3y xem x\u00e9t m\u1ed9t t\u00ecnh hu\u1ed1ng khi quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c m\u00f4 h\u00ecnh h\u00f3a. Kh\u00f4ng c\u00f3 KPI, m\u00f4 h\u00ecnh ch\u1ec9 \u0111\u01a1n gi\u1ea3n hi\u1ec3n th\u1ecb m\u1ed9t h\u00e0nh tr\u00ecnh t\u1eeb \u201cNh\u1eadn Khi\u1ebfu n\u1ea1i\u201d \u0111\u1ebfn \u201cGi\u1ea3i quy\u1ebft V\u1ea5n \u0111\u1ec1.\u201d V\u1edbi KPI, m\u00f4 h\u00ecnh cho th\u1ea5y b\u01b0\u1edbc \u201cKh\u1ea3o s\u00e1t Nguy\u00ean nh\u00e2n G\u1ed1c r\u1ec5\u201d chi\u1ebfm 70% t\u1ed5ng th\u1eddi gian gi\u1ea3i quy\u1ebft, cho th\u1ea5y nhu c\u1ea7u c\u1ea3i thi\u1ec7n \u0111\u00e0o t\u1ea1o ho\u1eb7c c\u00f4ng c\u1ee5 trong khu v\u1ef1c c\u1ee5 th\u1ec3 n\u00e0y.<\/p>\n

      \ud83d\udccb Ph\u00e2n lo\u1ea1i KPI c\u1ee7a b\u1ea1n cho c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh<\/h2>\n

      Kh\u00f4ng ph\u1ea3i m\u1ecdi ch\u1ec9 s\u1ed1 n\u00e0o c\u0169ng \u0111\u01b0\u1ee3c t\u1ea1o ra nh\u01b0 nhau. \u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t khung \u0111o l\u01b0\u1eddng v\u1eefng ch\u1eafc, \u0111i\u1ec1u thi\u1ebft y\u1ebfu l\u00e0 ph\u00e2n lo\u1ea1i c\u00e1c KPI d\u1ef1a tr\u00ean nh\u1eefng g\u00ec ch\u00fang \u0111o l\u01b0\u1eddng. C\u00e1c b\u01b0\u1edbc quy tr\u00ecnh kh\u00e1c nhau \u0111\u00f2i h\u1ecfi c\u00e1c lo\u1ea1i ch\u1ec9 b\u00e1o kh\u00e1c nhau. B\u1ea3ng d\u01b0\u1edbi \u0111\u00e2y n\u00eau r\u00f5 c\u00e1c danh m\u1ee5c ch\u00ednh li\u00ean quan \u0111\u1ebfn ph\u00e2n t\u00edch c\u00e1c b\u01b0\u1edbc BPMN.<\/p>\n\n\n\n\n\n\n\n\n\n
      Lo\u1ea1i KPI<\/th>\nV\u00f9ng t\u1eadp trung<\/th>\nCh\u1ec9 s\u1ed1 v\u00ed d\u1ee5<\/th>\nB\u01b0\u1edbc quy tr\u00ecnh li\u00ean quan<\/th>\n<\/tr>\n<\/thead>\n
      D\u1ef1a tr\u00ean th\u1eddi gian<\/strong><\/td>\nT\u1ed1c \u0111\u1ed9 v\u00e0 hi\u1ec7u qu\u1ea3<\/td>\nTh\u1eddi gian chu k\u1ef3<\/td>\nNhi\u1ec7m v\u1ee5 ph\u00ea duy\u1ec7t, chuy\u1ec3n ti\u1ebfp<\/td>\n<\/tr>\n
      D\u1ef1a tr\u00ean ch\u1ea5t l\u01b0\u1ee3ng<\/strong><\/td>\n\u0110\u1ed9 ch\u00ednh x\u00e1c v\u00e0 tu\u00e2n th\u1ee7<\/td>\nT\u1ef7 l\u1ec7 l\u1ed7i<\/td>\nNh\u1eadp li\u1ec7u, x\u00e1c minh<\/td>\n<\/tr>\n
      D\u1ef1a tr\u00ean chi ph\u00ed<\/strong><\/td>\nT\u00e1c \u0111\u1ed9ng t\u00e0i ch\u00ednh<\/td>\nChi ph\u00ed m\u1ed7i giao d\u1ecbch<\/td>\nC\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u1ed1n nhi\u1ec1u ngu\u1ed3n l\u1ef1c<\/td>\n<\/tr>\n
      D\u1ef1a tr\u00ean kh\u1ed1i l\u01b0\u1ee3ng<\/strong><\/td>\nT\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd<\/td>\nS\u1ed1 l\u01b0\u1ee3ng m\u1ee5c x\u1eed l\u00fd m\u1ed7i gi\u1edd<\/td>\nC\u00e1c thao t\u00e1c theo l\u00f4<\/td>\n<\/tr>\n
      D\u1ef1a tr\u00ean tr\u1ea3i nghi\u1ec7m<\/strong><\/td>\nM\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng<\/td>\n\u0110i\u1ec3m CSAT<\/td>\nC\u00e1c nhi\u1ec7m v\u1ee5 ti\u1ebfp x\u00fac kh\u00e1ch h\u00e0ng<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      S\u1eed d\u1ee5ng k\u1ebft h\u1ee3p c\u00e1c danh m\u1ee5c n\u00e0y \u0111\u1ea3m b\u1ea3o m\u1ed9t c\u00e1i nh\u00ecn c\u00e2n b\u1eb1ng v\u1ec1 hi\u1ec7u su\u1ea5t. T\u1eadp trung ho\u00e0n to\u00e0n v\u00e0o th\u1eddi gian c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn c\u00f4ng vi\u1ec7c v\u1ed9i v\u00e0ng v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng, trong khi ch\u1ec9 t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 l\u00e0m ch\u1eadm t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd. M\u1ee5c ti\u00eau l\u00e0 t\u00ecm ra s\u1ef1 c\u00e2n b\u1eb1ng ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c t\u1ed5 ch\u1ee9c.<\/p>\n

      \ud83e\udded Ph\u01b0\u01a1ng ph\u00e1p lu\u1eadn \u0111\u1ec3 li\u00ean k\u1ebft c\u00e1c b\u01b0\u1edbc v\u1edbi c\u00e1c ch\u1ec9 s\u1ed1<\/h2>\n

      Vi\u1ec7c t\u1ea1o li\u00ean k\u1ebft gi\u1eefa m\u1ed9t b\u01b0\u1edbc quy tr\u00ecnh v\u00e0 m\u1ed9t KPI \u0111\u00f2i h\u1ecfi m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 h\u1ec7 th\u1ed1ng. Kh\u00f4ng \u0111\u1ee7 ch\u1ec9 \u0111\u01a1n gi\u1ea3n g\u00e1n ng\u1eabu nhi\u00ean m\u1ed9t ch\u1ec9 s\u1ed1. Ph\u01b0\u01a1ng ph\u00e1p lu\u1eadn sau \u0111\u00e2y \u0111\u1ea3m b\u1ea3o c\u00e1c m\u1ed1i li\u00ean h\u1ec7 h\u1ee3p l\u00fd v\u00e0 c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng \u0111\u01b0\u1ee3c.<\/p>\n

      1. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ki\u1ec3m so\u00e1t quan tr\u1ecdng<\/h3>\n

      Xem x\u00e9t s\u01a1 \u0111\u1ed3 BPMN \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn nh\u1ea5t \u0111\u1ebfn k\u1ebft qu\u1ea3 t\u1ed5ng th\u1ec3. Nh\u1eefng b\u01b0\u1edbc n\u00e0y th\u01b0\u1eddng l\u00e0:<\/p>\n

        \n
      • C\u00e1c \u0111i\u1ec3m giao ti\u1ebfp n\u01a1i c\u00e1c quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra.<\/li>\n
      • C\u00e1c nhi\u1ec7m v\u1ee5 li\u00ean quan \u0111\u1ebfn vi\u1ec7c chuy\u1ec3n giao b\u00ean ngo\u00e0i.<\/li>\n
      • C\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u00eau t\u1ed1n nhi\u1ec1u ngu\u1ed3n l\u1ef1c nh\u1ea5t.<\/li>\n
      • C\u00e1c b\u01b0\u1edbc n\u01a1i l\u1ed7i th\u01b0\u1eddng xuy\u00ean x\u1ea3y ra.<\/li>\n<\/ul>\n

        2. X\u00e1c \u0111\u1ecbnh c\u00e1c ti\u00eau ch\u00ed th\u00e0nh c\u00f4ng<\/h3>\n

        \u0110\u1ed1i v\u1edbi m\u1ed7i \u0111i\u1ec3m ki\u1ec3m so\u00e1t quan tr\u1ecdng, h\u00e3y x\u00e1c \u0111\u1ecbnh th\u00e0nh c\u00f4ng tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o. ‘Th\u00e0nh c\u00f4ng’ c\u00f3 ngh\u0129a l\u00e0 ho\u00e0n th\u00e0nh nhanh ch\u00f3ng, hay c\u00f3 ngh\u0129a l\u00e0 ho\u00e0n th\u00e0nh m\u00e0 kh\u00f4ng c\u00f3 l\u1ed7i n\u00e0o? C\u00e1c ti\u00eau ch\u00ed ph\u1ea3i c\u1ee5 th\u1ec3, \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, kh\u1ea3 thi, li\u00ean quan v\u00e0 c\u00f3 th\u1eddi h\u1ea1n r\u00f5 r\u00e0ng (SMART).<\/p>\n

        3. Ch\u1ecdn ngu\u1ed3n d\u1eef li\u1ec7u<\/h3>\n

        X\u00e1c \u0111\u1ecbnh ngu\u1ed3n d\u1eef li\u1ec7u cho KPI s\u1ebd \u0111\u1ebfn t\u1eeb \u0111\u00e2u. Trong m\u00f4i tr\u01b0\u1eddng s\u1ed1 h\u00f3a, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 nh\u1eadt k\u00fd h\u1ec7 th\u1ed1ng, th\u1eddi \u0111i\u1ec3m ghi nh\u1eadn ho\u1eb7c d\u1eef li\u1ec7u nh\u1eadp t\u1eeb ng\u01b0\u1eddi d\u00f9ng. Trong m\u00f4i tr\u01b0\u1eddng th\u1ee7 c\u00f4ng, c\u00f3 th\u1ec3 c\u1ea7n kh\u1ea3o s\u00e1t ho\u1eb7c b\u1ea3ng ghi ch\u00e9p th\u1ee7 c\u00f4ng. Ngu\u1ed3n d\u1eef li\u1ec7u ph\u1ea3i \u0111\u00e1ng tin c\u1eady v\u00e0 nh\u1ea5t qu\u00e1n.<\/p>\n

        4. Giao quy\u1ec1n s\u1edf h\u1eefu<\/h3>\n

        M\u1ed7i KPI li\u00ean quan \u0111\u1ebfn m\u1ed9t b\u01b0\u1edbc trong quy tr\u00ecnh \u0111\u1ec1u c\u1ea7n c\u00f3 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m. \u0110\u00e2y l\u00e0 ng\u01b0\u1eddi ho\u1eb7c vai tr\u00f2 ch\u1ecbu tr\u00e1ch nhi\u1ec7m theo d\u00f5i ch\u1ec9 s\u1ed1 \u0111\u00f3 v\u00e0 th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng khi ng\u01b0\u1ee1ng gi\u1edbi h\u1ea1n b\u1ecb v\u01b0\u1ee3t qua.<\/p>\n

        5. Thi\u1ebft l\u1eadp ng\u01b0\u1ee1ng gi\u1edbi h\u1ea1n<\/h3>\n

        X\u00e1c \u0111\u1ecbnh ph\u1ea1m vi ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c cho t\u1eebng ch\u1ec9 s\u1ed1. Th\u1eddi gian chu k\u1ef3 24 gi\u1edd c\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, nh\u01b0ng 48 gi\u1edd c\u00f3 th\u1ec3 k\u00edch ho\u1ea1t c\u1ea3nh b\u00e1o. C\u00e1c ng\u01b0\u1ee1ng n\u00e0y h\u01b0\u1edbng d\u1eabn qu\u00e1 tr\u00ecnh gi\u00e1m s\u00e1t.<\/p>\n

        \ud83d\udce1 Ngu\u1ed3n d\u1eef li\u1ec7u v\u00e0 ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp<\/h2>\n

        \u0110\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh v\u00e0 KPI ho\u00e0n to\u00e0n ph\u1ee5 thu\u1ed9c v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u n\u1ec1n t\u1ea3ng. Vi\u1ec7c thu th\u1eadp d\u1eef li\u1ec7u n\u00e0y c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 ph\u00e1t tri\u1ec3n c\u1ee7a h\u1ea1 t\u1ea7ng k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

          \n
        • Nh\u1eadt k\u00fd h\u1ec7 th\u1ed1ng:<\/strong>H\u1ea7u h\u1ebft c\u00e1c h\u1ec7 th\u1ed1ng s\u1ed1 h\u00f3a ghi l\u1ea1i th\u1eddi \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u v\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c. \u0110\u00e2y l\u00e0 ngu\u1ed3n d\u1eef li\u1ec7u ch\u00ednh x\u00e1c nh\u1ea5t cho c\u00e1c KPI d\u1ef1a tr\u00ean th\u1eddi gian.<\/li>\n
        • Nh\u1eadp li\u1ec7u th\u1ee7 c\u00f4ng:<\/strong>\u0110\u1ed1i v\u1edbi c\u00e1c quy tr\u00ecnh li\u00ean quan \u0111\u1ebfn t\u01b0\u01a1ng t\u00e1c v\u1eadt l\u00fd, nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 c\u1ea7n ghi l\u1ea1i th\u1eddi gian ho\u1eb7c tr\u1ea1ng th\u00e1i m\u1ed9t c\u00e1ch th\u1ee7 c\u00f4ng. \u0110i\u1ec1u n\u00e0y mang l\u1ea1i r\u1ee7i ro sai s\u00f3t do con ng\u01b0\u1eddi nh\u01b0ng \u0111\u00f4i khi l\u00e0 c\u1ea7n thi\u1ebft.<\/li>\n
        • K\u00edch ho\u1ea1t t\u1ef1 \u0111\u1ed9ng:<\/strong>C\u00e1c s\u1ef1 ki\u1ec7n nh\u01b0 th\u00f4ng b\u00e1o email ho\u1eb7c c\u1eadp nh\u1eadt c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u00f3 th\u1ec3 b\u00e1o hi\u1ec7u vi\u1ec7c ho\u00e0n th\u00e0nh m\u1ed9t b\u01b0\u1edbc m\u00e0 kh\u00f4ng c\u1ea7n can thi\u1ec7p th\u1ee7 c\u00f4ng.<\/li>\n
        • Kh\u1ea3o s\u00e1t:<\/strong>\u0110\u1ed1i v\u1edbi c\u00e1c ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng ho\u1eb7c tr\u1ea3i nghi\u1ec7m, c\u1ea7n c\u00f3 ph\u1ea3n h\u1ed3i tr\u1ef1c ti\u1ebfp t\u1eeb ng\u01b0\u1eddi nh\u1eadn \u0111\u1ea7u ra.<\/li>\n<\/ul>\n

          D\u00f9 s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p n\u00e0o, t\u00ednh to\u00e0n v\u1eb9n d\u1eef li\u1ec7u l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng. C\u00e1c th\u1ef1c h\u00e0nh ghi ch\u00e9p kh\u00f4ng nh\u1ea5t qu\u00e1n c\u00f3 th\u1ec3 khi\u1ebfn c\u00e1c KPI tr\u1edf n\u00ean v\u00f4 d\u1ee5ng. Vi\u1ec7c chu\u1ea9n h\u00f3a \u0111\u1ecbnh d\u1ea1ng nh\u1eadp li\u1ec7u v\u00e0 quy tr\u00ecnh thu th\u1eadp d\u1eef li\u1ec7u l\u00e0 thi\u1ebft y\u1ebfu.<\/p>\n

          \ud83d\udd04 Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/h2>\n

          Sau khi d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c thu th\u1eadp v\u00e0 li\u00ean k\u1ebft v\u1edbi c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh, giai \u0111o\u1ea1n ph\u00e2n t\u00edch b\u1eaft \u0111\u1ea7u. M\u1ee5c ti\u00eau l\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c m\u1eabu h\u00ecnh v\u00e0 s\u1ef1 bi\u1ebfn \u0111\u1ed9ng cho th\u1ea5y c\u01a1 h\u1ed9i t\u1ed1i \u01b0u h\u00f3a.<\/p>\n

          X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ngh\u1ebdn<\/h3>\n

          C\u00e1c \u0111i\u1ec3m ngh\u1ebdn xu\u1ea5t hi\u1ec7n \u1edf nh\u1eefng b\u01b0\u1edbc m\u00e0 th\u1eddi gian chu k\u1ef3 v\u01b0\u1ee3t xa ng\u01b0\u1ee1ng gi\u1edbi h\u1ea1n ho\u1eb7c n\u01a1i h\u00e0ng \u0111\u1ee3i c\u00f4ng vi\u1ec7c t\u00edch t\u1ee5. B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch d\u1eef li\u1ec7u KPI, b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c b\u01b0\u1edbc n\u00e0o \u0111ang l\u00e0m ch\u1eadm to\u00e0n b\u1ed9 quy tr\u00ecnh.<\/p>\n

          Ph\u00e1t hi\u1ec7n s\u1ef1 l\u1ec7ch chu\u1ea9n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n

          C\u00e1c ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng gi\u00fap ph\u00e1t hi\u1ec7n khi m\u1ed9t quy tr\u00ecnh b\u1eaft \u0111\u1ea7u suy gi\u1ea3m. N\u1ebfu t\u1ef7 l\u1ec7 l\u1ed7i trong m\u1ed9t b\u01b0\u1edbc ki\u1ec3m tra c\u1ee5 th\u1ec3 t\u0103ng theo th\u1eddi gian, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 th\u1ec3 cho th\u1ea5y m\u1ec7t m\u1ecfi, thi\u1ebfu \u0111\u00e0o t\u1ea1o ho\u1eb7c thay \u0111\u1ed5i ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u \u0111\u1ea7u v\u00e0o.<\/p>\n

          \u0110\u00e1nh gi\u00e1 vi\u1ec7c s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c<\/h3>\n

          C\u00e1c KPI d\u1ef1a tr\u00ean chi ph\u00ed cho th\u1ea5y li\u1ec7u ngu\u1ed3n l\u1ef1c c\u00f3 \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 hay kh\u00f4ng. N\u1ebfu m\u1ed9t b\u01b0\u1edbc y\u00eau c\u1ea7u \u0111\u1ea7u v\u00e0o lao \u0111\u1ed9ng cao nh\u01b0ng \u0111\u1ea7u ra gi\u00e1 tr\u1ecb th\u1ea5p, th\u00ec n\u00f3 c\u00f3 th\u1ec3 l\u00e0 \u1ee9ng c\u1eed vi\u00ean cho t\u1ef1 \u0111\u1ed9ng h\u00f3a ho\u1eb7c lo\u1ea1i b\u1ecf.<\/p>\n

          V\u00f2ng ph\u1ea3n h\u1ed3i<\/h3>\n

          Ph\u00e2n t\u00edch c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u01b0a tr\u1edf l\u1ea1i m\u00f4 h\u00ecnh quy tr\u00ecnh. N\u1ebfu d\u1eef li\u1ec7u cho th\u1ea5y m\u1ed9t con \u0111\u01b0\u1eddng c\u1ee5 th\u1ec3 hi\u1ebfm khi \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng, m\u00f4 h\u00ecnh c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01a1n gi\u1ea3n h\u00f3a. N\u1ebfu m\u1ed9t b\u01b0\u1edbc th\u01b0\u1eddng xuy\u00ean th\u1ea5t b\u1ea1i, ch\u00ednh thi\u1ebft k\u1ebf quy tr\u00ecnh c\u00f3 th\u1ec3 c\u1ea7n \u0111\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh.<\/p>\n

          \ud83d\uded1 Nh\u1eefng th\u00e1ch th\u1ee9c ph\u1ed5 bi\u1ebfn v\u00e0 gi\u1ea3i ph\u00e1p<\/h2>\n

          Vi\u1ec7c tri\u1ec3n khai khung KPI cho c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh kh\u00f4ng thi\u1ebfu nh\u1eefng kh\u00f3 kh\u0103n. Nh\u1eadn di\u1ec7n s\u1edbm nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y s\u1ebd gi\u00fap x\u00e2y d\u1ef1ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3m thi\u1ec3u hi\u1ec7u qu\u1ea3.<\/p>\n

            \n
          • Th\u00e1ch th\u1ee9c: C\u00e1c h\u00f2m d\u1eef li\u1ec7u<\/strong>
            \n D\u1eef li\u1ec7u th\u01b0\u1eddng n\u1eb1m \u1edf c\u00e1c h\u1ec7 th\u1ed1ng kh\u00e1c nhau m\u00e0 kh\u00f4ng th\u1ec3 giao ti\u1ebfp v\u1edbi nhau.
            \nGi\u1ea3i ph\u00e1p:<\/em> Tri\u1ec3n khai c\u00e1c l\u1edbp t\u00edch h\u1ee3p ho\u1eb7c ph\u1ea7n m\u1ec1m trung gian \u0111\u1ec3 t\u1eadp h\u1ee3p d\u1eef li\u1ec7u tr\u01b0\u1edbc khi ph\u00e2n t\u00edch.<\/li>\n
          • Th\u00e1ch th\u1ee9c: Qu\u00e1 t\u1ea3i ch\u1ec9 s\u1ed1<\/strong>
            \n Qu\u00e1 nhi\u1ec1u KPI c\u00f3 th\u1ec3 l\u00e0m ng\u01b0\u1eddi li\u00ean quan b\u1ed1i r\u1ed1i v\u00e0 l\u00e0m m\u1edd tr\u1ecdng t\u00e2m.
            \nGi\u1ea3i ph\u00e1p:<\/em> Gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng KPI \u0111ang ho\u1ea1t \u0111\u1ed9ng \u1edf nh\u1eefng ch\u1ec9 s\u1ed1 quan tr\u1ecdng nh\u1ea5t, nh\u1eefng ch\u1ec9 s\u1ed1 t\u1ea1o ra gi\u00e1 tr\u1ecb chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n
          • Th\u00e1ch th\u1ee9c: C\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00f4ng ch\u00ednh x\u00e1c<\/strong>
            \n \u0110\u1eb7t m\u1ee5c ti\u00eau m\u00e0 kh\u00f4ng c\u00f3 b\u1ed1i c\u1ea3nh l\u1ecbch s\u1eed d\u1eabn \u0111\u1ebfn c\u00e1c m\u1ee5c ti\u00eau kh\u00f4ng th\u1ef1c t\u1ebf.
            \nGi\u1ea3i ph\u00e1p:<\/em> Thu th\u1eadp d\u1eef li\u1ec7u c\u01a1 s\u1edf trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh tr\u01b0\u1edbc khi \u0111\u1eb7t m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng.<\/li>\n
          • Th\u00e1ch th\u1ee9c: Kh\u00e1ng c\u1ef1 v\u1edbi vi\u1ec7c gi\u00e1m s\u00e1t<\/strong>
            \n Nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y b\u1ecb gi\u00e1m s\u00e1t m\u1ed9t c\u00e1ch b\u1ea5t c\u00f4ng.
            \nGi\u1ea3i ph\u00e1p:<\/em> Xem c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 c\u00f4ng c\u1ee5 c\u1ea3i ti\u1ebfn quy tr\u00ecnh thay v\u00ec gi\u00e1m s\u00e1t c\u00e1 nh\u00e2n.<\/li>\n<\/ul>\n

            \ud83d\udd01 X\u00e2y d\u1ef1ng m\u1ed9t v\u00f2ng ph\u1ea3n h\u1ed3i<\/h2>\n

            Vi\u1ec7c \u0111o l\u01b0\u1eddng kh\u00f4ng ph\u1ea3i l\u00e0 ho\u1ea1t \u0111\u1ed9ng m\u1ed9t l\u1ea7n. \u0110\u00f3 l\u00e0 m\u1ed9t chu k\u1ef3 li\u00ean t\u1ee5c \u0111\u00f2i h\u1ecfi xem x\u00e9t \u0111\u1ecbnh k\u1ef3. V\u00f2ng ph\u1ea3n h\u1ed3i \u0111\u1ea3m b\u1ea3o m\u00f4 h\u00ecnh quy tr\u00ecnh ph\u00e1t tri\u1ec3n song h\u00e0nh v\u1edbi m\u00f4i tr\u01b0\u1eddng kinh doanh.<\/p>\n

              \n
            1. Theo d\u00f5i:<\/strong> Theo d\u00f5i li\u00ean t\u1ee5c c\u00e1c KPI li\u00ean quan \u0111\u1ebfn c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh.<\/li>\n
            2. B\u00e1o c\u00e1o:<\/strong> Chia s\u1ebb k\u1ebft qu\u1ea3 v\u1edbi c\u00e1c b\u00ean li\u00ean quan theo l\u1ecbch tr\u00ecnh \u0111\u1ecbnh k\u1ef3.<\/li>\n
            3. Xem x\u00e9t:<\/strong> T\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 s\u1ef1 ch\u00eanh l\u1ec7ch v\u00e0 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5.<\/li>\n
            4. \u0110i\u1ec1u ch\u1ec9nh:<\/strong> S\u1eeda \u0111\u1ed5i m\u00f4 h\u00ecnh quy tr\u00ecnh ho\u1eb7c ch\u00ednh c\u00e1c ch\u1ec9 s\u1ed1 d\u1ef1a tr\u00ean nh\u1eefng hi\u1ec3u bi\u1ebft.<\/li>\n
            5. Th\u1ef1c hi\u1ec7n:<\/strong>Tri\u1ec3n khai c\u00e1c thay \u0111\u1ed5i v\u00e0 quay l\u1ea1i theo d\u00f5i.<\/li>\n<\/ol>\n

              V\u00f2ng l\u1eb7p n\u00e0y ng\u0103n ng\u1eeba s\u1ef1 \u0111\u00ecnh tr\u1ec7 trong quy tr\u00ecnh. Khi nhu c\u1ea7u kinh doanh thay \u0111\u1ed5i, c\u00e1c ch\u1ec9 s\u1ed1 c\u0169ng ph\u1ea3i thay \u0111\u1ed5i theo. M\u1ed9t KPI t\u1eebng ph\u00f9 h\u1ee3p c\u00e1ch \u0111\u00e2y n\u0103m n\u0103m c\u00f3 th\u1ec3 kh\u00f4ng c\u00f2n ph\u1ea3n \u00e1nh \u0111\u00fang c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7n t\u1ea1i.<\/p>\n

              \ud83d\udcca T\u00e1c \u0111\u1ed9ng c\u1ee7a \u0111\u1ed9 chi ti\u1ebft<\/h2>\n

              M\u1ee9c \u0111\u1ed9 chi ti\u1ebft trong m\u00f4 h\u00ecnh quy tr\u00ecnh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn \u0111\u1ed9 chi ti\u1ebft c\u1ee7a c\u00e1c KPI. B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh c\u1ea5p cao c\u00f3 th\u1ec3 ch\u1ec9 hi\u1ec3n th\u1ecb \u201cTh\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng.\u201d M\u1ed9t s\u01a1 \u0111\u1ed3 BPMN chi ti\u1ebft s\u1ebd chia nh\u1ecf \u0111i\u1ec1u n\u00e0y th\u00e0nh \u201cL\u1ea5y h\u00e0ng,\u201d \u201c\u0110\u00f3ng h\u1ed9p,\u201d v\u00e0 \u201cD\u00e1n nh\u00e3n g\u00f3i h\u00e0ng.\u201d<\/p>\n

              Li\u00ean k\u1ebft c\u00e1c KPI v\u1edbi c\u00e1c b\u01b0\u1edbc chi ti\u1ebft gi\u00fap can thi\u1ec7p ch\u00ednh x\u00e1c h\u01a1n. N\u1ebfu \u201cTh\u1ef1c hi\u1ec7n \u0111\u01a1n h\u00e0ng\u201d di\u1ec5n ra ch\u1eadm, b\u1ea1n kh\u00f4ng th\u1ec3 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c m\u00e0 kh\u00f4ng bi\u1ebft b\u01b0\u1edbc ph\u1ee5 n\u00e0o ch\u1ecbu tr\u00e1ch nhi\u1ec7m. B\u1eb1ng c\u00e1ch li\u00ean k\u1ebft c\u00e1c ch\u1ec9 s\u1ed1 \u1edf c\u1ea5p \u0111\u1ed9 chi ti\u1ebft, b\u1ea1n c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y c\u1ea3i ti\u1ebfn mang t\u00ednh m\u1ee5c ti\u00eau. Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi nhi\u1ec1u d\u1eef li\u1ec7u h\u01a1n v\u00e0 c\u1ea5u tr\u00fac b\u00e1o c\u00e1o ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n

              \ud83d\udee0\ufe0f C\u00e1c v\u00ed d\u1ee5 minh h\u1ecda \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf<\/h2>\n

              \u0110\u1ec3 minh h\u1ecda c\u00e1ch ho\u1ea1t \u0111\u1ed9ng trong th\u1ef1c t\u1ebf, h\u00e3y xem x\u00e9t c\u00e1c t\u00ecnh hu\u1ed1ng sau \u0111\u00e2y trong m\u00f4i tr\u01b0\u1eddng kinh doanh th\u00f4ng th\u01b0\u1eddng.<\/p>\n

              T\u00ecnh hu\u1ed1ng 1: Ch\u00e0o \u0111\u00f3n nh\u00e2n vi\u00ean m\u1edbi<\/h3>\n

              B\u01b0\u1edbc quy tr\u00ecnh:<\/strong>C\u1ea5p ph\u00e1t IT.<\/p>\n

              KPI li\u00ean k\u1ebft:<\/strong>Th\u1eddi gian trung b\u00ecnh \u0111\u1ec3 c\u1ea5p ph\u00e1t.<\/p>\n

              K\u1ebft qu\u1ea3:<\/strong> N\u1ebfu th\u1eddi gian v\u01b0\u1ee3t qu\u00e1 m\u1ee5c ti\u00eau, \u0111\u1ed9i IT s\u1ebd \u0111i\u1ec1u tra xem bi\u1ec3u m\u1eabu y\u00eau c\u1ea7u c\u00f3 qu\u00e1 ph\u1ee9c t\u1ea1p hay quy\u1ec1n truy c\u1eadp b\u1ecb ch\u1eadm tr\u1ec5 hay kh\u00f4ng.<\/p>\n

              T\u00ecnh hu\u1ed1ng 2: Mua s\u1eafm<\/h3>\n

              B\u01b0\u1edbc quy tr\u00ecnh:<\/strong>Ph\u00ea duy\u1ec7t nh\u00e0 cung c\u1ea5p.<\/p>\n

              KPI li\u00ean k\u1ebft:<\/strong>T\u1ef7 l\u1ec7 nh\u00e0 cung c\u1ea5p kh\u00f4ng tu\u00e2n th\u1ee7.<\/p>\n

              K\u1ebft qu\u1ea3:<\/strong> N\u1ebfu t\u1ef7 l\u1ec7 n\u00e0y t\u0103ng, c\u00e1c ti\u00eau ch\u00ed ph\u00ea duy\u1ec7t s\u1ebd \u0111\u01b0\u1ee3c xem x\u00e9t l\u1ea1i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00f3 c\u00e1c ki\u1ec3m tra tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t h\u01a1n.<\/p>\n

              T\u00ecnh hu\u1ed1ng 3: H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/h3>\n

              B\u01b0\u1edbc quy tr\u00ecnh:<\/strong>Gi\u1ea3i quy\u1ebft v\u00e9 h\u1ed7 tr\u1ee3.<\/p>\n

              KPI li\u00ean k\u1ebft:<\/strong>T\u1ef7 l\u1ec7 gi\u1ea3i quy\u1ebft ngay trong l\u1ea7n li\u00ean h\u1ec7 \u0111\u1ea7u ti\u00ean.<\/p>\n

              K\u1ebft qu\u1ea3:<\/strong>T\u1ef7 l\u1ec7 th\u1ea5p cho th\u1ea5y c\u00e1c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 thi\u1ebfu quy\u1ec1n h\u1ea1n ho\u1eb7c th\u00f4ng tin \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c, th\u00fac \u0111\u1ea9y vi\u1ec7c xem x\u00e9t l\u1ea1i \u0111\u00e0o t\u1ea1o ho\u1eb7c c\u01a1 s\u1edf tri th\u1ee9c.<\/p>\n

              \ud83d\udcc8 L\u1ee3i \u00edch d\u00e0i h\u1ea1n c\u1ee7a s\u1ef1 th\u1ed1ng nh\u1ea5t<\/h2>\n

              Duy tr\u00ec th\u00f3i quen li\u00ean k\u1ebft c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh v\u1edbi c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch d\u00e0i h\u1ea1n \u0111\u00e1ng k\u1ec3 cho t\u1ed5 ch\u1ee9c.<\/p>\n

                \n
              • S\u1ef1 th\u1ed1ng nh\u1ea5t chi\u1ebfn l\u01b0\u1ee3c:<\/strong>C\u00e1c ho\u1ea1t \u0111\u1ed9ng v\u1eadn h\u00e0nh v\u1eabn \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi c\u00e1c m\u1ee5c ti\u00eau c\u1ea5p cao th\u00f4ng qua c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee7a ch\u00fang.<\/li>\n
              • V\u0103n h\u00f3a d\u1eef li\u1ec7u:<\/strong>C\u00e1c quy\u1ebft \u0111\u1ecbnh tr\u1edf n\u00ean d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng thay v\u00ec \u00fd ki\u1ebfn c\u00e1 nh\u00e2n.<\/li>\n
              • T\u00ednh linh ho\u1ea1t:<\/strong>T\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 ph\u1ea3n \u1ee9ng nhanh h\u01a1n tr\u01b0\u1edbc nh\u1eefng thay \u0111\u1ed5i v\u00ec c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n s\u1edbm h\u01a1n.<\/li>\n
              • T\u00ednh minh b\u1ea1ch:<\/strong>C\u00e1c b\u00ean li\u00ean quan c\u00f3 c\u00e1i nh\u00ecn r\u00f5 r\u00e0ng v\u1ec1 c\u00e1ch gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c t\u1ea1o ra v\u00e0 n\u01a1i t\u1ed3n t\u1ea1i s\u1ef1 c\u1ea3n tr\u1edf.<\/li>\n<\/ul>\n

                S\u1ef1 th\u1ed1ng nh\u1ea5t n\u00e0y t\u1ea1o ra m\u1ed9t h\u1ec7 th\u1ed1ng t\u1ef1 \u0111i\u1ec1u ch\u1ec9nh. Khi t\u1ed5 ch\u1ee9c ph\u00e1t tri\u1ec3n, m\u00f4 h\u00ecnh quy tr\u00ecnh v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 li\u00ean quan s\u1ebd m\u1edf r\u1ed9ng c\u00f9ng nhau, \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t \u0111\u01b0\u1ee3c duy tr\u00ec ngay c\u1ea3 khi \u0111\u1ed9 ph\u1ee9c t\u1ea1p gia t\u0103ng.<\/p>\n

                \ud83e\udde9 Nh\u1eefng suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 tri\u1ec3n khai<\/h2>\n

                Vi\u1ec7c t\u00edch h\u1ee3p c\u00e1c Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh v\u00e0o s\u01a1 \u0111\u1ed3 M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh l\u00e0 b\u01b0\u1edbc n\u1ec1n t\u1ea3ng trong qu\u1ea3n l\u00fd quy tr\u00ecnh chuy\u00ean nghi\u1ec7p. N\u00f3 l\u1ea5p \u0111\u1ea7y kho\u1ea3ng c\u00e1ch gi\u1eefa thi\u1ebft k\u1ebf v\u00e0 th\u1ef1c thi. B\u1eb1ng c\u00e1ch coi c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh l\u00e0 c\u00e1c s\u1ef1 ki\u1ec7n t\u1ea1o d\u1eef li\u1ec7u thay v\u00ec ch\u1ec9 l\u00e0 c\u00e1c n\u00fat h\u00ecnh \u1ea3nh, t\u1ed5 ch\u1ee9c thu \u0111\u01b0\u1ee3c c\u00e1i nh\u00ecn c\u1ea7n thi\u1ebft \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n

                H\u00e0nh tr\u00ecnh n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ef7 lu\u1eadt trong thu th\u1eadp d\u1eef li\u1ec7u v\u00e0 s\u1ef1 nh\u1ea5t qu\u00e1n trong \u0111\u1ecbnh ngh\u0129a ch\u1ec9 s\u1ed1. N\u00f3 y\u00eau c\u1ea7u s\u1ef1 s\u1eb5n s\u00e0ng ki\u1ec3m tra k\u1ef9 l\u01b0\u1ee1ng m\u1ecdi ho\u1ea1t \u0111\u1ed9ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 \u0111\u00f3ng g\u00f3p gi\u00e1 tr\u1ecb c\u1ee7a ch\u00fang. Tuy nhi\u00ean, ph\u1ea7n th\u01b0\u1edfng l\u00e0 m\u1ed9t m\u00f4i tr\u01b0\u1eddng kinh doanh n\u01a1i hi\u1ec7u su\u1ea5t tr\u1edf n\u00ean r\u00f5 r\u00e0ng, d\u1ec5 qu\u1ea3n l\u00fd v\u00e0 kh\u00f4ng ng\u1eebng c\u1ea3i thi\u1ec7n. B\u1ea3n \u0111\u1ed3 kh\u00f4ng c\u00f2n ch\u1ec9 l\u00e0 m\u1ed9t b\u1ee9c tranh; n\u00f3 tr\u1edf th\u00e0nh b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n cho s\u1ef1 xu\u1ea5t s\u1eafc trong v\u1eadn h\u00e0nh.<\/p>\n","protected":false},"excerpt":{"rendered":"

                Trong b\u1ed1i c\u1ea3nh qu\u1ea3n l\u00fd quy tr\u00ecnh kinh doanh, b\u1ea3n \u0111\u1ed3 ch\u1ec9 c\u00f3 gi\u00e1 tr\u1ecb b\u1eb1ng chi\u1ebfc la b\u00e0n d\u1eabn \u0111\u01b0\u1eddng c\u1ee7a n\u00f3. Nhi\u1ec1u t\u1ed5 ch\u1ee9c \u0111\u1ea7u t\u01b0 m\u1ea1nh v\u00e0o…<\/p>\n","protected":false},"author":1,"featured_media":518,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"Li\u00ean k\u1ebft c\u00e1c b\u01b0\u1edbc quy tr\u00ecnh v\u1edbi KPIs | H\u01b0\u1edbng d\u1eabn BPMN \ud83d\udcca","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c b\u01b0\u1edbc BPMN sang c\u00e1c Ch\u1ec9 s\u1ed1 Hi\u1ec7u su\u1ea5t Ch\u00ednh \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng. 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