{"id":505,"date":"2026-03-24T00:15:00","date_gmt":"2026-03-24T00:15:00","guid":{"rendered":"https:\/\/www.go-togaf.com\/vi\/how-project-managers-use-process-maps-to-reduce-delivery-risk\/"},"modified":"2026-03-24T00:15:00","modified_gmt":"2026-03-24T00:15:00","slug":"how-project-managers-use-process-maps-to-reduce-delivery-risk","status":"publish","type":"post","link":"https:\/\/www.go-togaf.com\/vi\/how-project-managers-use-process-maps-to-reduce-delivery-risk\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn BPMN: Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro giao h\u00e0ng"},"content":{"rendered":"

Vi\u1ec7c giao h\u00e0ng d\u1ef1 \u00e1n v\u1ed1n d\u0129 mang t\u00ednh kh\u00f4ng ch\u1eafc ch\u1eafn. M\u1ed7i s\u00e1ng ki\u1ebfn \u0111\u1ec1u ti\u1ec1m \u1ea9n nguy c\u01a1 b\u1ecb ch\u1eadm tr\u1ec5, v\u01b0\u1ee3t ng\u00e2n s\u00e1ch ho\u1eb7c m\u1edf r\u1ed9ng ph\u1ea1m vi c\u00f4ng vi\u1ec7c. C\u00e1c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n d\u00e0nh nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y, tuy nhi\u00ean t\u00e0i li\u1ec7u v\u0103n b\u1ea3n truy\u1ec1n th\u1ed1ng th\u01b0\u1eddng kh\u00f4ng th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ee9c t\u1ea1p \u1ea9n gi\u1ea5u. Vi\u1ec7c tr\u1ef1c quan h\u00f3a lu\u1ed3ng c\u00f4ng vi\u1ec7c mang l\u1ea1i s\u1ef1 r\u00f5 r\u00e0ng. B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh cung c\u1ea5p c\u00e1ch th\u1ee9c c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 nh\u00ecn th\u1ea5y to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh c\u1ee7a m\u1ed9t nhi\u1ec7m v\u1ee5 t\u1eeb l\u00fac b\u1eaft \u0111\u1ea7u \u0111\u1ebfn khi ho\u00e0n th\u00e0nh. Khi \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng \u0111\u00fang c\u00e1ch, c\u00e1c s\u01a1 \u0111\u1ed3 n\u00e0y tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro.<\/p>\n

Hi\u1ec3u r\u00f5 lu\u1ed3ng c\u00f4ng vi\u1ec7c gi\u00fap c\u00e1c \u0111\u1ed9i nh\u00f3m ph\u00e1t hi\u1ec7n c\u00e1c \u0111i\u1ec3m ngh\u1ebdn tr\u01b0\u1edbc khi ch\u00fang tr\u1edf th\u00e0nh s\u1ef1 c\u1ed1 nghi\u00eam tr\u1ecdng. H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch c\u00e1c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n t\u1eadn d\u1ee5ng c\u00e1c ti\u00eau chu\u1ea9n b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh, \u0111\u1eb7c bi\u1ec7t trong b\u1ed1i c\u1ea3nh M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN), \u0111\u1ec3 ph\u00e1t hi\u1ec7n c\u00e1c \u0111i\u1ec3m y\u1ebfu v\u00e0 t\u1ed1i \u01b0u h\u00f3a qu\u00e1 tr\u00ecnh th\u1ef1c hi\u1ec7n. B\u1eb1ng c\u00e1ch tr\u1ef1c quan h\u00f3a con \u0111\u01b0\u1eddng, c\u00e1c \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 v\u01b0\u1ee3t qua nh\u1eefng tr\u1edf ng\u1ea1i m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c.<\/p>\n

\n
\"Kawaii-style<\/figure>\n<\/div>\n

\ud83d\udd0d B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh l\u00e0 g\u00ec trong b\u1ed1i c\u1ea3nh d\u1ef1 \u00e1n?<\/h2>\n

B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh l\u00e0 m\u1ed9t bi\u1ec3u di\u1ec5n tr\u1ef1c quan v\u1ec1 c\u00e1c b\u01b0\u1edbc tham gia v\u00e0o vi\u1ec7c ho\u00e0n th\u00e0nh m\u1ed9t nhi\u1ec7m v\u1ee5 ho\u1eb7c lu\u1ed3ng c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3. N\u00f3 v\u01b0\u1ee3t xa danh s\u00e1ch ki\u1ec3m tra \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 th\u1ec3 hi\u1ec7n th\u1ee9 t\u1ef1 th\u1ef1c hi\u1ec7n, c\u00e1c \u0111i\u1ec3m ra quy\u1ebft \u0111\u1ecbnh v\u00e0 nh\u1eefng b\u00ean li\u00ean quan. Trong m\u00f4i tr\u01b0\u1eddng chuy\u00ean nghi\u1ec7p, c\u00e1c b\u1ea3n \u0111\u1ed3 n\u00e0y th\u01b0\u1eddng tu\u00e2n theo c\u00e1c k\u00fd hi\u1ec7u chu\u1ea9n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 hi\u1ec3u bi\u1ebft chung.<\/p>\n

Khi n\u00f3i \u0111\u1ebfn qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, tr\u1ecdng t\u00e2m th\u01b0\u1eddng n\u1eb1m \u1edf M\u00f4 h\u00ecnh v\u00e0 K\u00fd hi\u1ec7u Quy tr\u00ecnh Kinh doanh (BPMN). Chu\u1ea9n n\u00e0y cung c\u1ea5p k\u00fd hi\u1ec7u \u0111\u1ed3 h\u1ecda \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh kinh doanh trong m\u00f4 h\u00ecnh quy tr\u00ecnh kinh doanh. N\u00f3 s\u1eed d\u1ee5ng c\u00e1c k\u00fd hi\u1ec7u c\u1ee5 th\u1ec3 \u0111\u1ec3 bi\u1ec3u th\u1ecb c\u00e1c lo\u1ea1i ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau:<\/p>\n

    \n
  • S\u1ef1 ki\u1ec7n:<\/strong> Nh\u1eefng vi\u1ec7c x\u1ea3y ra (B\u1eaft \u0111\u1ea7u, K\u1ebft th\u00fac, Trung gian).<\/li>\n
  • Ho\u1ea1t \u0111\u1ed9ng:<\/strong> C\u00f4ng vi\u1ec7c \u0111ang \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n (Nhi\u1ec7m v\u1ee5).<\/li>\n
  • C\u00e1c \u0111i\u1ec3m r\u1ebd nh\u00e1nh:<\/strong> C\u00e1c \u0111i\u1ec3m ra quy\u1ebft \u0111\u1ecbnh (C\u00f3\/Kh\u00f4ng, C\u1ea7n ph\u00ea duy\u1ec7t).<\/li>\n
  • Lu\u1ed3ng th\u1ee9 t\u1ef1:<\/strong> Th\u1ee9 t\u1ef1 m\u00e0 c\u00e1c nhi\u1ec7m v\u1ee5 x\u1ea3y ra.<\/li>\n<\/ul>\n

    S\u1eed d\u1ee5ng m\u1ed9t ng\u00f4n ng\u1eef chu\u1ea9n nh\u01b0 BPMN \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u1ed9t nh\u00e0 ph\u00e1t tri\u1ec3n, m\u1ed9t b\u00ean li\u00ean quan v\u00e0 m\u1ed9t qu\u1ea3n l\u00fd d\u1ef1 \u00e1n \u0111\u1ec1u hi\u1ec3u s\u01a1 \u0111\u1ed3 theo c\u00f9ng m\u1ed9t c\u00e1ch. S\u1ef1 hi\u1ec3u bi\u1ebft chung n\u00e0y l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 ph\u00f2ng ng\u1eeba r\u1ee7i ro hi\u1ec3u l\u1ea7m.<\/p>\n

    \ud83d\udee1\ufe0f T\u1ea1i sao gi\u1ea3m thi\u1ec3u r\u1ee7i ro l\u1ea1i quan tr\u1ecdng trong c\u00e1c d\u1ef1 \u00e1n<\/h2>\n

    R\u1ee7i ro kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 tr\u00e1nh th\u1ea5t b\u1ea1i; m\u00e0 c\u00f2n l\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c. Nh\u1eefng d\u1ef1 \u00e1n kh\u00f4ng th\u1ec3 d\u1ef1 \u0111o\u00e1n s\u1ebd l\u00e0m c\u0103ng th\u1eb3ng ngu\u1ed3n l\u1ef1c, l\u00e0m t\u1ed5n h\u1ea1i tinh th\u1ea7n \u0111\u1ed9i nh\u00f3m v\u00e0 l\u00e0m suy gi\u1ea3m ni\u1ec1m tin t\u1eeb kh\u00e1ch h\u00e0ng. Vi\u1ec7c giao h\u00e0ng \u0111\u00fang h\u1ea1n v\u00e0 trong ng\u00e2n s\u00e1ch \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 c\u00e1i nh\u00ecn r\u00f5 r\u00e0ng v\u1ec1 b\u1ed1i c\u1ea3nh ho\u1ea1t \u0111\u1ed9ng. B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh gi\u1ea3i quy\u1ebft nhi\u1ec1u danh m\u1ee5c r\u1ee7i ro c\u1ed1t l\u00f5i:<\/p>\n

    1. M\u1edf r\u1ed9ng ph\u1ea1m vi c\u00f4ng vi\u1ec7c<\/h3>\n

    Kh\u00f4ng c\u00f3 b\u1ea3n \u0111\u1ed3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng, r\u1ea5t d\u1ec5 th\u00eam c\u00e1c nhi\u1ec7m v\u1ee5 n\u1eb1m ngo\u00e0i th\u1ecfa thu\u1eadn ban \u0111\u1ea7u. B\u1ea3n \u0111\u1ed3 l\u00e0m r\u00f5 \u0111i\u1ec3m b\u1eaft \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac c\u1ee7a m\u1ed9t quy tr\u00ecnh, gi\u00fap d\u1ec5 d\u00e0ng nh\u1eadn di\u1ec7n khi m\u1ed9t y\u00eau c\u1ea7u m\u1edbi n\u1eb1m ngo\u00e0i con \u0111\u01b0\u1eddng chu\u1ea9n.<\/p>\n

    2. Xung \u0111\u1ed9t ngu\u1ed3n l\u1ef1c<\/h3>\n

    C\u00e1c b\u1ea3n \u0111\u1ed3 ti\u1ebft l\u1ed9 n\u01a1i m\u00e0 nhi\u1ec1u nhi\u1ec7m v\u1ee5 c\u00f9ng y\u00eau c\u1ea7u m\u1ed9t ngu\u1ed3n l\u1ef1c \u0111\u1ed3ng th\u1eddi. N\u1ebfu hai \u0111\u01b0\u1eddng \u0111i then ch\u1ed1t h\u1ed9i t\u1ee5 v\u00e0o m\u1ed9t th\u00e0nh vi\u00ean \u0111\u1ed9i nh\u00f3m, b\u1ea3n \u0111\u1ed3 s\u1ebd ngay l\u1eadp t\u1ee9c l\u00e0m n\u1ed5i b\u1eadt r\u1ee7i ro ph\u1ee5 thu\u1ed9c n\u00e0y.<\/p>\n

    3. Tu\u00e2n th\u1ee7 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n

    C\u00e1c y\u00eau c\u1ea7u quy \u0111\u1ecbnh th\u01b0\u1eddng quy \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc c\u1ee5 th\u1ec3. B\u1ea3n \u0111\u1ed3 tr\u1ef1c quan \u0111\u1ea3m b\u1ea3o c\u00e1c \u0111i\u1ec3m ki\u1ec3m tra b\u1eaft bu\u1ed9c kh\u00f4ng b\u1ecb b\u1ecf qua, t\u1eeb \u0111\u00f3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro th\u1ea5t b\u1ea1i ki\u1ec3m to\u00e1n ho\u1eb7c ph\u1ea3i l\u00e0m l\u1ea1i.<\/p>\n

    4. L\u1ed7i chuy\u1ec3n giao<\/h3>\n

    H\u1ea7u h\u1ebft c\u00e1c th\u1ea5t b\u1ea1i d\u1ef1 \u00e1n x\u1ea3y ra trong qu\u00e1 tr\u00ecnh chuy\u1ec3n ti\u1ebfp gi\u1eefa c\u00e1c \u0111\u1ed9i nh\u00f3m ho\u1eb7c c\u00e1 nh\u00e2n. B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c nh\u1eefng g\u00ec \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1eeb giai \u0111o\u1ea1n n\u00e0y sang giai \u0111o\u1ea1n ti\u1ebfp theo, gi\u1ea3m thi\u1ec3u kh\u1ea3 n\u0103ng m\u1ea5t th\u00f4ng tin.<\/p>\n

    \u2699\ufe0f C\u00e1c b\u01b0\u1edbc ch\u00ednh trong vi\u1ec7c s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro<\/h2>\n

    Vi\u1ec7c t\u1ea1o b\u1ea3n \u0111\u1ed3 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t s\u1ef1 ki\u1ec7n duy nh\u1ea5t. \u0110\u00f3 l\u00e0 m\u1ed9t chu k\u1ef3 kh\u00e1m ph\u00e1, x\u00e1c th\u1ef1c v\u00e0 tinh ch\u1ec9nh. C\u00e1c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n n\u00ean tu\u00e2n theo m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p c\u00f3 k\u1ef7 lu\u1eadt \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o b\u1ea3n \u0111\u1ed3 ph\u1ea3n \u00e1nh \u0111\u00fang th\u1ef1c t\u1ebf.<\/p>\n

      \n
    1. X\u00e1c \u0111\u1ecbnh ranh gi\u1edbi:<\/strong>X\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng quy tr\u00ecnh b\u1eaft \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac \u1edf \u0111\u00e2u. C\u00f3 ph\u1ea3i t\u1eeb y\u00eau c\u1ea7u ban \u0111\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ebfn giao h\u00e0ng cu\u1ed1i c\u00f9ng? Hay ch\u1ec9 ri\u00eang giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n? H\u1ea1n ch\u1ebf ph\u1ea1m vi gi\u00fap b\u1ea3n \u0111\u1ed3 kh\u00f4ng tr\u1edf n\u00ean qu\u00e1 ph\u1ee9c t\u1ea1p \u0111\u1ec3 ph\u00e2n t\u00edch.<\/li>\n
    2. Thu th\u1eadp \u0111\u00fang ng\u01b0\u1eddi:<\/strong> Tham gia c\u00e1c c\u00f4ng nh\u00e2n th\u1ef1c t\u1ebf. H\u1ecd bi\u1ebft n\u01a1i n\u00e0o x\u1ea3y ra ch\u1eadm tr\u1ec5. Nh\u1eefng b\u00ean li\u00ean quan b\u1ecb t\u00e1ch r\u1eddi kh\u1ecfi c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y th\u01b0\u1eddng b\u1ecf l\u1ee1 nh\u1eefng chi ti\u1ebft quan tr\u1ecdng.<\/li>\n
    3. B\u1ea3n \u0111\u1ed3 tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i:<\/strong>Ghi ch\u00e9p c\u00e1ch c\u00f4ng vi\u1ec7c th\u1ef1c s\u1ef1 v\u1eadn h\u00e0nh, ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1ch ban qu\u1ea3n l\u00fd ngh\u0129 n\u00f3 v\u1eadn h\u00e0nh. B\u1ea3n \u0111\u1ed3 \u201cnh\u01b0 hi\u1ec7n t\u1ea1i\u201d n\u00e0y th\u01b0\u1eddng ti\u1ebft l\u1ed9 nh\u1eefng con \u0111\u01b0\u1eddng t\u1eaft ho\u1eb7c c\u00e1ch x\u1eed l\u00fd t\u1ea1m th\u1eddi \u1ea9n gi\u1ea5u, t\u1ea1o ra r\u1ee7i ro.<\/li>\n
    4. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ra quy\u1ebft \u0111\u1ecbnh:<\/strong>Nh\u1ea5n m\u1ea1nh m\u1ecdi c\u1ed5ng ra quy\u1ebft \u0111\u1ecbnh. \u0110\u00e2y l\u00e0 nh\u1eefng n\u01a1i th\u01b0\u1eddng g\u1eb7p nh\u1ea5t v\u1ec1 ch\u1eadm tr\u1ec5 ho\u1eb7c sai s\u00f3t.<\/li>\n
    5. X\u00e1c minh b\u1eb1ng d\u1eef li\u1ec7u:<\/strong> \u1ede m\u1ee9c \u0111\u1ed9 c\u00f3 th\u1ec3, h\u00e3y g\u1eafn \u01b0\u1edbc t\u00ednh th\u1eddi gian ho\u1eb7c t\u1ef7 l\u1ec7 l\u1ed7i v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. M\u1ed9t b\u1ea3n \u0111\u1ed3 kh\u00f4ng c\u00f3 d\u1eef li\u1ec7u ch\u1ec9 l\u00e0 m\u1ed9t b\u1ee9c tranh ph\u00e1c h\u1ecda.<\/li>\n
    6. Thi\u1ebft k\u1ebf tr\u1ea1ng th\u00e1i t\u01b0\u01a1ng lai:<\/strong> Sau khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c r\u1ee7i ro, h\u00e3y b\u1ea3n \u0111\u1ed3 lu\u1ed3ng l\u00fd t\u01b0\u1edfng. Lo\u1ea1i b\u1ecf c\u00e1c b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft v\u00e0 l\u00e0m r\u00f5 c\u00e1c quy\u1ebft \u0111\u1ecbnh m\u01a1 h\u1ed3.<\/li>\n<\/ol>\n

      \ud83d\udea7 Nh\u1eadn di\u1ec7n c\u00e1c \u0111i\u1ec3m ngh\u1ebdn ph\u1ed5 bi\u1ebfn<\/h2>\n

      C\u00e1c b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh xu\u1ea5t s\u1eafc trong vi\u1ec7c ch\u1ec9 ra n\u01a1i c\u00f4ng vi\u1ec7c b\u1ecb d\u1ed3n \u1ee9. B\u1eb1ng c\u00e1ch ph\u00e2n t\u00edch c\u00e1c \u0111\u01b0\u1eddng d\u00f2ng ch\u1ea3y v\u00e0 k\u1ebft n\u1ed1i, c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m y\u1ebfu c\u1ea5u tr\u00fac. B\u1ea3ng d\u01b0\u1edbi \u0111\u00e2y n\u00eau r\u00f5 c\u00e1c ch\u1ec9 b\u00e1o r\u1ee7i ro ph\u1ed5 bi\u1ebfn trong b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh v\u00e0 nguy\u00ean nh\u00e2n th\u01b0\u1eddng g\u1eb7p c\u1ee7a ch\u00fang.<\/p>\n\n\n\n\n\n\n\n\n\n
      Ch\u1ec9 b\u00e1o tr\u1ef1c quan<\/th>\nR\u1ee7i ro ti\u1ec1m \u1ea9n<\/th>\nNguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5<\/th>\n<\/tr>\n<\/thead>\n
      Nhi\u1ec1u m\u0169i t\u00ean h\u1ed9i t\u1ee5 v\u00e0o m\u1ed9t nhi\u1ec7m v\u1ee5<\/td>\n\u0110i\u1ec3m ngh\u1ebdn \/ Ch\u1eadm tr\u1ec5<\/td>\n\u0110i\u1ec3m l\u1ed7i duy nh\u1ea5t; qu\u00e1 t\u1ea3i ngu\u1ed3n l\u1ef1c<\/td>\n<\/tr>\n
      C\u1ed5ng h\u00ecnh thoi kh\u00f4ng c\u00f3 \u0111\u1ea7u ra \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh<\/td>\nB\u1ebf t\u1eafc \/ Ng\u01b0ng tr\u1ec7<\/td>\nTi\u00eau ch\u00ed ra quy\u1ebft \u0111\u1ecbnh kh\u00f4ng r\u00f5 r\u00e0ng; thi\u1ebfu \u0111\u01b0\u1eddng \u0111i ph\u00ea duy\u1ec7t<\/td>\n<\/tr>\n
      V\u00f2ng l\u1eb7p kh\u00f4ng c\u00f3 \u0111i\u1ec1u ki\u1ec7n gi\u1edbi h\u1ea1n<\/td>\nS\u1eeda ch\u1eefa v\u00f4 h\u1ea1n<\/td>\nTh\u1ea5t b\u1ea1i v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng; thi\u1ebfu ti\u00eau ch\u00ed tho\u00e1t<\/td>\n<\/tr>\n
      C\u00e1c \u0111\u01b0\u1eddng song song kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9<\/td>\nTh\u1ea5t b\u1ea1i t\u00edch h\u1ee3p<\/td>\nC\u00e1c \u0111\u1ed9i l\u00e0m vi\u1ec7c t\u00e1ch bi\u1ec7t; th\u1eddi gian bi\u1ec3u kh\u00f4ng kh\u1edbp nhau<\/td>\n<\/tr>\n
      D\u00e3y d\u00e0i c\u00e1c nhi\u1ec7m v\u1ee5 th\u1ee7 c\u00f4ng<\/td>\nL\u1ed7i con ng\u01b0\u1eddi<\/td>\nThi\u1ebfu t\u1ef1 \u0111\u1ed9ng h\u00f3a; t\u1ea3i nh\u1eadn th\u1ee9c cao<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      \ud83e\udd1d N\u00e2ng cao giao ti\u1ebfp v\u1edbi c\u00e1c b\u00ean li\u00ean quan<\/h2>\n

      M\u1ed9t trong nh\u1eefng r\u1ee7i ro quan tr\u1ecdng nh\u1ea5t trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n l\u00e0 kho\u1ea3ng c\u00e1ch gi\u1eefa vi\u1ec7c th\u1ef1c hi\u1ec7n k\u1ef9 thu\u1eadt v\u00e0 k\u1ef3 v\u1ecdng kinh doanh. C\u00e1c b\u00ean li\u00ean quan th\u01b0\u1eddng c\u00f3 nh\u1eefng m\u00f4 h\u00ecnh t\u01b0 duy kh\u00e1c nhau v\u1ec1 c\u00e1ch m\u1ed9t d\u1ef1 \u00e1n n\u00ean ho\u1ea1t \u0111\u1ed9ng. B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh \u0111\u00f3ng vai tr\u00f2 l\u00e0 ngu\u1ed3n th\u00f4ng tin duy nh\u1ea5t \u0111\u00e1ng tin c\u1eady.<\/p>\n

      Khi m\u1ed9t b\u00ean li\u00ean quan h\u1ecfi: ‘T\u1ea1i sao vi\u1ec7c n\u00e0y m\u1ea5t nhi\u1ec1u th\u1eddi gian v\u1eady?’, ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 ch\u1ec9 v\u00e0o b\u1ea3n \u0111\u1ed3. H\u1ecd c\u00f3 th\u1ec3 minh h\u1ecda c\u00e1c chu\u1ed7i ph\u00ea duy\u1ec7t, s\u1ef1 ph\u1ee5 thu\u1ed9c v\u00e0o d\u1eef li\u1ec7u b\u00ean ngo\u00e0i ho\u1eb7c c\u00e1c giai \u0111o\u1ea1n ki\u1ec3m th\u1eed c\u1ee5 th\u1ec3. S\u1ef1 minh b\u1ea1ch n\u00e0y x\u00e2y d\u1ef1ng ni\u1ec1m tin.<\/p>\n

      Nh\u1eefng l\u1ee3i \u00edch giao ti\u1ebfp ch\u00ednh bao g\u1ed3m:<\/p>\n

        \n
      • T\u1eeb v\u1ef1ng chung:<\/strong>M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u \u0111\u1ed3ng thu\u1eadn v\u1ec1 ngh\u0129a c\u1ee7a m\u1ed9t ‘Nhi\u1ec7m v\u1ee5’ hay m\u1ed9t ‘C\u1ed5ng v\u00e0o’.<\/li>\n
      • B\u1eb1ng ch\u1ee9ng tr\u1ef1c quan:<\/strong>Kh\u00f3 tranh c\u00e3i h\u01a1n v\u1edbi m\u1ed9t s\u01a1 \u0111\u1ed3 so v\u1edbi m\u1ed9t b\u1ea3ng t\u00ednh.<\/li>\n
      • C\u1ea3nh b\u00e1o s\u1edbm:<\/strong>C\u00e1c b\u00ean li\u00ean quan c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y t\u00e1c \u0111\u1ed9ng c\u1ee7a m\u1ed9t thay \u0111\u1ed5i tr\u01b0\u1edbc khi n\u00f3 x\u1ea3y ra. N\u1ebfu h\u1ecd mu\u1ed1n th\u00eam m\u1ed9t b\u01b0\u1edbc, h\u1ecd c\u00f3 th\u1ec3 th\u1ea5y n\u01a1i n\u00f3 l\u00e0m t\u1eafc ngh\u1ebdn lu\u1ed3ng c\u00f4ng vi\u1ec7c.<\/li>\n
      • C\u00f4ng c\u1ee5 \u0111\u00e0o t\u1ea1o:<\/strong>C\u00e1c th\u00e0nh vi\u00ean m\u1edbi c\u00f3 th\u1ec3 h\u1ecdc quy tr\u00ecnh b\u1eb1ng c\u00e1ch theo d\u00f5i b\u1ea3n \u0111\u1ed3 thay v\u00ec ph\u1ea3i h\u1ecfi \u0111i h\u1ecfi l\u1ea1i nhi\u1ec1u l\u1ea7n.<\/li>\n<\/ul>\n

        \ud83d\udd04 C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c th\u00f4ng qua b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh<\/h2>\n

        C\u00e1c d\u1ef1 \u00e1n kh\u00f4ng ph\u1ea3i l\u00e0 t\u0129nh. M\u00f4i tr\u01b0\u1eddng thay \u0111\u1ed5i, y\u00eau c\u1ea7u thay \u0111\u1ed5i, v\u00e0 \u0111\u1ed9i ng\u0169 ph\u00e1t tri\u1ec3n theo th\u1eddi gian. B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh l\u00e0 m\u1ed9t t\u00e0i li\u1ec7u s\u1ed1ng \u0111\u1ed9ng. N\u00f3 c\u1ea7n \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt khi d\u1ef1 \u00e1n ti\u1ebfn tri\u1ec3n. Th\u00f3i quen n\u00e0y h\u1ed7 tr\u1ee3 v\u0103n h\u00f3a c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/p>\n

        Khi m\u1ed9t r\u1ee7i ro x\u1ea3y ra, \u0111\u1ed9i ng\u0169 n\u00ean xem l\u1ea1i b\u1ea3n \u0111\u1ed3. H\u1ecd c\u1ea7n \u0111\u1eb7t c\u00e2u h\u1ecfi: ‘B\u1ea3n \u0111\u1ed3 c\u00f3 c\u1ea3nh b\u00e1o \u0111i\u1ec1u n\u00e0y tr\u01b0\u1edbc kh\u00f4ng?’ N\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 kh\u00f4ng, b\u1ea3n \u0111\u1ed3 l\u00e0 ch\u01b0a \u0111\u1ea7y \u0111\u1ee7. N\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 c\u00f3, k\u1ebf ho\u1ea1ch gi\u1ea3m thi\u1ec3u l\u00e0 ch\u01b0a \u0111\u1ee7. V\u00f2ng ph\u1ea3n h\u1ed3i n\u00e0y c\u1ee7ng c\u1ed1 k\u1ebf ho\u1ea1ch t\u01b0\u01a1ng lai.<\/p>\n

        T\u00edch h\u1ee3p v\u1edbi v\u00f2ng \u0111\u1eddi d\u1ef1 \u00e1n<\/h3>\n

        B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c giai \u0111o\u1ea1n kh\u00e1c nhau trong v\u00f2ng \u0111\u1eddi d\u1ef1 \u00e1n:<\/p>\n

          \n
        • Kh\u1edfi \u0111\u1ed9ng:<\/strong>C\u00e1c b\u1ea3n \u0111\u1ed3 c\u1ea5p cao gi\u00fap \u0111\u00e1nh gi\u00e1 t\u00ednh kh\u1ea3 thi. Li\u1ec7u ch\u00fang ta c\u00f3 th\u1ef1c s\u1ef1 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y v\u1edbi ngu\u1ed3n l\u1ef1c hi\u1ec7n t\u1ea1i kh\u00f4ng?<\/li>\n
        • L\u00ean k\u1ebf ho\u1ea1ch:<\/strong>C\u00e1c b\u1ea3n \u0111\u1ed3 chi ti\u1ebft cung c\u1ea5p th\u00f4ng tin cho l\u1ecbch tr\u00ecnh v\u00e0 ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c. Ch\u00fang \u0111\u1ea3m b\u1ea3o c\u00e1c m\u1ed1i ph\u1ee5 thu\u1ed9c \u0111\u01b0\u1ee3c ghi nh\u1eadn.<\/li>\n
        • Th\u1ef1c hi\u1ec7n:<\/strong>C\u00e1c b\u1ea3n \u0111\u1ed3 h\u01b0\u1edbng d\u1eabn \u0111\u1ed9i ng\u0169 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c h\u00e0ng ng\u00e0y. Ch\u00fang \u0111\u00f3ng vai tr\u00f2 l\u00e0 t\u00e0i li\u1ec7u tham kh\u1ea3o cho c\u00e1c quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n.<\/li>\n
        • K\u1ebft th\u00fac:<\/strong>B\u1ea3n \u0111\u1ed3 cu\u1ed1i c\u00f9ng \u0111\u1ea1i di\u1ec7n cho quy tr\u00ecnh ‘\u0111\u00e3 x\u00e2y d\u1ef1ng’. \u0110i\u1ec1u n\u00e0y c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ef1 \u00e1n t\u01b0\u01a1ng lai v\u00e0 c\u01a1 s\u1edf tri th\u1ee9c t\u1ed5 ch\u1ee9c.<\/li>\n<\/ul>\n

          \ud83d\udcc9 \u0110o l\u01b0\u1eddng th\u00e0nh c\u00f4ng v\u00e0 t\u00e1c \u0111\u1ed9ng<\/h2>\n

          L\u00e0m sao m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd d\u1ef1 \u00e1n bi\u1ebft b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh c\u00f3 ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 hay kh\u00f4ng? H\u1ecd c\u1ea7n \u0111o l\u01b0\u1eddng c\u00e1c ch\u1ec9 s\u1ed1 c\u1ee5 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c gi\u1ea3m thi\u1ec3u r\u1ee7i ro. Nh\u1eefng ch\u1ec9 s\u1ed1 n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c theo d\u00f5i tr\u01b0\u1edbc v\u00e0 sau khi tri\u1ec3n khai quy tr\u00ecnh \u0111\u00e3 \u0111\u01b0\u1ee3c b\u1ea3n \u0111\u1ed3 h\u00f3a.<\/p>\n

          Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI)<\/h3>\n
            \n
          • Th\u1eddi gian chu k\u1ef3:<\/strong>Th\u1eddi gian t\u1eeb b\u1eaft \u0111\u1ea7u \u0111\u1ebfn k\u1ebft th\u00fac c\u00f3 gi\u1ea3m kh\u00f4ng? C\u00e1c chu k\u1ef3 nhanh th\u01b0\u1eddng cho th\u1ea5y \u00edt t\u1eafc ngh\u1ebdn h\u01a1n.<\/li>\n
          • T\u1ef7 l\u1ec7 l\u1ed7i:<\/strong> C\u00f3 \u00edt l\u1ed7i h\u01a1n x\u1ea3y ra trong qu\u00e1 tr\u00ecnh kh\u00f4ng? C\u00e1c b\u01b0\u1edbc r\u00f5 r\u00e0ng h\u01a1n s\u1ebd gi\u1ea3m sai s\u00f3t.<\/li>\n
          • T\u1ef7 l\u1ec7 c\u00f4ng vi\u1ec7c ph\u1ea3i l\u00e0m l\u1ea1i:<\/strong> Bao nhi\u00eau c\u00f4ng vi\u1ec7c c\u1ea7n ph\u1ea3i l\u00e0m hai l\u1ea7n? B\u1ea3n \u0111\u1ed3 l\u00e0m r\u00f5 y\u00eau c\u1ea7u s\u1ebd gi\u1ea3m c\u00f4ng vi\u1ec7c ph\u1ea3i l\u00e0m l\u1ea1i.<\/li>\n
          • Giao h\u00e0ng \u0111\u00fang h\u1ea1n:<\/strong> T\u1ef7 l\u1ec7 c\u00e1c m\u1ed1c th\u1eddi gian \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n c\u00f3 c\u1ea3i thi\u1ec7n kh\u00f4ng?<\/li>\n
          • S\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c:<\/strong> C\u00f4ng vi\u1ec7c c\u00f3 \u0111\u01b0\u1ee3c ph\u00e2n b\u1ed5 \u0111\u1ec1u h\u01a1n tr\u00ean to\u00e0n \u0111\u1ed9i kh\u00f4ng?<\/li>\n<\/ul>\n

            \u26a0\ufe0f Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u1ea7n tr\u00e1nh<\/h2>\n

            M\u1eb7c d\u00f9 m\u1ea1nh m\u1ebd, b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh c\u00f3 nh\u1eefng h\u1ea1n ch\u1ebf. C\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea7n tr\u00e1nh nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u00f3 th\u1ec3 t\u1ea1o ra r\u1ee7i ro m\u1edbi ho\u1eb7c l\u00e3ng ph\u00ed th\u1eddi gian.<\/p>\n

              \n
            • Qu\u00e1 c\u1ea7u k\u1ef3:<\/strong> \u0110\u1eebng v\u1ebd b\u1ea3n \u0111\u1ed3 cho t\u1eebng b\u01b0\u1edbc nh\u1ecf nh\u1ea5t. B\u1ea3n \u0111\u1ed3 c\u1ea5p cao th\u01b0\u1eddng \u0111\u1ee7 \u0111\u1ec3 qu\u1ea3n l\u00fd r\u1ee7i ro chi\u1ebfn l\u01b0\u1ee3c. Qu\u00e1 nhi\u1ec1u chi ti\u1ebft c\u00f3 th\u1ec3 che khu\u1ea5t b\u1ee9c tranh t\u1ed5ng th\u1ec3.<\/li>\n
            • T\u00e0i li\u1ec7u t\u0129nh:<\/strong> N\u1ebfu b\u1ea3n \u0111\u1ed3 \u0111\u01b0\u1ee3c t\u1ea1o ra m\u1ed9t l\u1ea7n v\u00e0 ch\u01b0a bao gi\u1edd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt, n\u00f3 s\u1ebd tr\u1edf n\u00ean l\u1ed7i th\u1eddi. H\u00e3y coi n\u00f3 nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u1ed9ng.<\/li>\n
            • B\u1ecf qua c\u00e1c y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi:<\/strong> M\u1ed9t b\u1ea3n \u0111\u1ed3 c\u00f3 th\u1ec3 tr\u00f4ng ho\u00e0n h\u1ea3o tr\u00ean gi\u1ea5y nh\u01b0ng th\u1ea5t b\u1ea1i trong th\u1ef1c t\u1ebf do v\u0103n h\u00f3a \u0111\u1ed9i nh\u00f3m ho\u1eb7c m\u1ec7t m\u1ecfi. Lu\u00f4n x\u00e1c minh v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111ang l\u00e0m vi\u1ec7c.<\/li>\n
            • S\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 nh\u01b0 c\u00f4ng c\u1ee5 \u0111\u1ed5 l\u1ed7i:<\/strong> \u0110\u1eebng d\u00f9ng b\u1ea3n \u0111\u1ed3 \u0111\u1ec3 t\u00ecm l\u1ed7i \u1edf c\u00e1 nh\u00e2n. H\u00e3y d\u00f9ng n\u00f3 \u0111\u1ec3 t\u00ecm l\u1ed7i trong h\u1ec7 th\u1ed1ng. Vi\u1ec7c \u0111\u1ed5 l\u1ed7i s\u1ebd t\u1ea1o ra n\u1ed7i s\u1ee3 h\u00e3i v\u00e0 l\u00e0m gi\u1ea3m b\u00e1o c\u00e1o trung th\u1ef1c.<\/li>\n
            • Gi\u1ea3 \u0111\u1ecbnh t\u00ednh tuy\u1ebfn t\u00ednh:<\/strong> C\u00f4ng vi\u1ec7c th\u1ef1c t\u1ebf hi\u1ebfm khi l\u00e0 m\u1ed9t \u0111\u01b0\u1eddng th\u1eb3ng. H\u00e3y cho ph\u00e9p c\u00e1c v\u00f2ng l\u1eb7p v\u00e0 ngo\u1ea1i l\u1ec7 trong b\u1ea3n \u0111\u1ed3. M\u1ed9t b\u1ea3n \u0111\u1ed3 tuy\u1ebfn t\u00ednh c\u1ee9ng nh\u1eafc s\u1ebd b\u1ecb v\u1ee1 khi ch\u1ecbu \u00e1p l\u1ef1c.<\/li>\n<\/ul>\n

              \ud83d\udee0\ufe0f \u1ee8ng d\u1ee5ng th\u1ef1c t\u1ebf: Quy tr\u00ecnh ph\u00ea duy\u1ec7t<\/h2>\n

              H\u00e3y xem x\u00e9t m\u1ed9t t\u00ecnh hu\u1ed1ng d\u1ef1 \u00e1n ph\u1ed5 bi\u1ebfn: quy tr\u00ecnh ph\u00ea duy\u1ec7t. \u0110\u00e2y l\u00e0 khu v\u1ef1c c\u00f3 r\u1ee7i ro cao v\u00ec nh\u1eefng ch\u1eadm tr\u1ec5 \u1edf \u0111\u00e2y s\u1ebd l\u00e0m d\u1eebng to\u00e0n b\u1ed9 c\u00f4ng vi\u1ec7c ti\u1ebfp theo. M\u1ed9t b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh ti\u00eau chu\u1ea9n cho vi\u1ec7c ph\u00ea duy\u1ec7t c\u00f3 th\u1ec3 tr\u00f4ng nh\u01b0 sau:<\/p>\n

              1. S\u1ef1 ki\u1ec7n b\u1eaft \u0111\u1ea7u:<\/strong> N\u1ed9p t\u00e0i li\u1ec7u ho\u00e0n th\u00e0nh.<\/p>\n

              2. Nhi\u1ec7m v\u1ee5:<\/strong> Ki\u1ec3m tra t\u1ef1 \u0111\u1ed9ng (\u0111\u1ecbnh d\u1ea1ng v\u00e0 \u0111\u1ed9 ho\u00e0n ch\u1ec9nh).<\/p>\n

              3. C\u1ed5ng ki\u1ec3m so\u00e1t:<\/strong> C\u00f3 ho\u00e0n ch\u1ec9nh kh\u00f4ng?<\/p>\n

              4. \u0110\u01b0\u1eddng \u0111i A (C\u00f3):<\/strong>\u0110\u01b0\u1eddng \u0111i \u0111\u1ebfn ng\u01b0\u1eddi ph\u1ea3n bi\u1ec7n.<\/p>\n

              5. \u0110\u01b0\u1eddng \u0111i B (Kh\u00f4ng):<\/strong>Tr\u1edf l\u1ea1i t\u00e1c gi\u1ea3.<\/p>\n

              6. Nhi\u1ec7m v\u1ee5:<\/strong>Ng\u01b0\u1eddi ph\u1ea3n bi\u1ec7n cung c\u1ea5p ph\u1ea3n h\u1ed3i.<\/p>\n

              7. C\u1ed5ng v\u00e0o:<\/strong>Li\u1ec7u n\u00f3 c\u00f3 \u0111\u01b0\u1ee3c ch\u1ea5p thu\u1eadn kh\u00f4ng?<\/p>\n

              8. \u0110\u01b0\u1eddng \u0111i A (C\u00f3):<\/strong>S\u1ef1 ki\u1ec7n k\u1ebft th\u00fac (\u0110\u01b0\u1ee3c ch\u1ea5p thu\u1eadn).<\/p>\n

              9. \u0110\u01b0\u1eddng \u0111i B (Kh\u00f4ng):<\/strong>Tr\u1edf l\u1ea1i t\u00e1c gi\u1ea3.<\/p>\n

              B\u1eb1ng c\u00e1ch l\u1eadp b\u1ea3n \u0111\u1ed3 n\u00e0y, m\u1ed9t qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y r\u1eb1ng n\u1ebfu ng\u01b0\u1eddi ph\u1ea3n bi\u1ec7n v\u1eafng m\u1eb7t, quy tr\u00ecnh s\u1ebd d\u1eebng l\u1ea1i. \u0110i\u1ec1u n\u00e0y x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m l\u1ed7i duy nh\u1ea5t. Chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3m thi\u1ec3u l\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ed9t ng\u01b0\u1eddi ph\u1ea3n bi\u1ec7n thay th\u1ebf ngay trong b\u1ea3n \u0111\u1ed3. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o d\u1ef1 \u00e1n kh\u00f4ng b\u1ecb \u0111\u00ecnh tr\u1ec7.<\/p>\n

              \ud83d\udcca Vai tr\u00f2 c\u1ee7a d\u1eef li\u1ec7u trong vi\u1ec7c l\u1eadp b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh<\/h2>\n

              C\u00e1c h\u00ecnh \u1ea3nh tr\u1ef1c quan r\u1ea5t quan tr\u1ecdng, nh\u01b0ng d\u1eef li\u1ec7u m\u1edbi mang l\u1ea1i tr\u1ecdng l\u01b0\u1ee3ng cho ch\u00fang. Khi m\u1ed9t qu\u1ea3n l\u00fd d\u1ef1 \u00e1n th\u00eam d\u1eef li\u1ec7u l\u1ecbch s\u1eed v\u00e0o b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh, n\u00f3 s\u1ebd chuy\u1ec3n t\u1eeb m\u1ed9t m\u00f4 h\u00ecnh l\u00fd thuy\u1ebft th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 d\u1ef1 \u0111o\u00e1n.<\/p>\n

              V\u00ed d\u1ee5, n\u1ebfu m\u1ed9t nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 tr\u01b0\u1edbc \u0111\u00e2y m\u1ea5t 5 ng\u00e0y nh\u01b0ng b\u1ea3n \u0111\u1ed3 gi\u1ea3 \u0111\u1ecbnh ch\u1ec9 2 ng\u00e0y, th\u00ec r\u1ee7i ro tr\u1ec5 ti\u1ebfn \u0111\u1ed9 l\u00e0 r\u1ea5t cao. B\u1eb1ng c\u00e1ch ghi ch\u00fa b\u1ea3n \u0111\u1ed3 b\u1eb1ng d\u1eef li\u1ec7u hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 t\u1ea1o ra c\u00e1c l\u1ecbch tr\u00ecnh th\u1ef1c t\u1ebf h\u01a1n. \u0110i\u1ec1u n\u00e0y l\u00e0m gi\u1ea3m r\u1ee7i ro cam k\u1ebft v\u00e0o c\u00e1c m\u1ed1c th\u1eddi gian kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c.<\/p>\n

              D\u1eef li\u1ec7u c\u0169ng gi\u00fap c\u00e2n b\u1eb1ng ngu\u1ed3n l\u1ef1c. N\u1ebfu b\u1ea3n \u0111\u1ed3 cho th\u1ea5y ba nhi\u1ec7m v\u1ee5 c\u1ea7n c\u00f9ng m\u1ed9t k\u1ef9 n\u0103ng chuy\u00ean bi\u1ec7t trong c\u00f9ng m\u1ed9t tu\u1ea7n, qu\u1ea3n l\u00fd s\u1ebd bi\u1ebft c\u1ea7n thu\u00ea nh\u00e0 th\u1ea7u ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh ti\u1ebfn \u0111\u1ed9. Vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh ch\u1ee7 \u0111\u1ed9ng n\u00e0y ng\u0103n ng\u1eeba r\u1ee7i ro ki\u1ec7t s\u1ee9c ho\u1eb7c tr\u00ec ho\u00e3n.<\/p>\n

              \ud83c\udf10 C\u00e1c nh\u00f3m to\u00e0n c\u1ea7u v\u00e0 ph\u00e2n t\u00e1n<\/h2>\n

              C\u00e1c d\u1ef1 \u00e1n hi\u1ec7n \u0111\u1ea1i th\u01b0\u1eddng bao g\u1ed3m c\u00e1c nh\u00f3m \u1edf c\u00e1c m\u00fai gi\u1edd kh\u00e1c nhau. \u0110\u1ed9 tr\u1ec5 truy\u1ec1n th\u00f4ng l\u00e0 m\u1ed9t r\u1ee7i ro l\u1edbn. B\u1ea3n \u0111\u1ed3 quy tr\u00ecnh gi\u00fap thu h\u1eb9p kho\u1ea3ng c\u00e1ch n\u00e0y b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c \u0111i\u1ec3m chuy\u1ec3n giao.<\/p>\n

              Thay v\u00ec c\u00e1c h\u01b0\u1edbng d\u1eabn m\u01a1 h\u1ed3 nh\u01b0 \u201cg\u1eedi \u0111i\u1ec1u n\u00e0y khi s\u1eb5n s\u00e0ng\u201d, b\u1ea3n \u0111\u1ed3 x\u00e1c \u0111\u1ecbnh r\u00f5: \u201cNhi\u1ec7m v\u1ee5 A k\u1ebft th\u00fac khi File X \u0111\u01b0\u1ee3c t\u1ea3i l\u00ean Th\u01b0 m\u1ee5c Y. Nhi\u1ec7m v\u1ee5 B b\u1eaft \u0111\u1ea7u khi File X \u0111\u01b0\u1ee3c t\u1ea3i v\u1ec1 b\u1edfi \u0110\u1ed9i Z.\u201d S\u1ef1 r\u00f5 r\u00e0ng n\u00e0y gi\u1ea3m thi\u1ec3u r\u1ee7i ro m\u1ea5t file ho\u1eb7c hi\u1ec3u nh\u1ea7m h\u01b0\u1edbng d\u1eabn gi\u1eefa c\u00e1c m\u00fai gi\u1edd.<\/p>\n

              \ud83d\udcdd Nh\u1eefng suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 k\u1ef7 lu\u1eadt quy tr\u00ecnh<\/h2>\n

              Vi\u1ec7c \u00e1p d\u1ee5ng l\u1eadp b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ef7 lu\u1eadt. N\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 gi\u1ea3i ph\u00e1p ma thu\u1eadt, nh\u01b0ng l\u00e0 m\u1ed9t th\u1ef1c h\u00e0nh n\u1ec1n t\u1ea3ng cho qu\u1ea3n l\u00fd d\u1ef1 \u00e1n chuy\u00ean nghi\u1ec7p. N\u00f3 chuy\u1ec3n h\u01b0\u1edbng s\u1ef1 ch\u00fa \u00fd t\u1eeb vi\u1ec7c ph\u1ea3n \u1ee9ng v\u1edbi v\u1ea5n \u0111\u1ec1 sang vi\u1ec7c ph\u00f2ng ng\u1eeba ch\u00fang.<\/p>\n

              B\u1eb1ng c\u00e1ch \u0111\u1ea7u t\u01b0 th\u1eddi gian \u0111\u1ec3 tr\u1ef1c quan h\u00f3a lu\u1ed3ng c\u00f4ng vi\u1ec7c, c\u00e1c qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t nh\u1eefng bi\u1ebfn s\u1ed1 quan tr\u1ecdng nh\u1ea5t. H\u1ecd gi\u1ea3m thi\u1ec3u ph\u1ea7n ch\u01b0a bi\u1ebft, l\u00e0m r\u00f5 ph\u1ea7n \u0111\u00e3 bi\u1ebft v\u00e0 t\u1ea1o ra m\u1ed9t b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh m\u00e0 to\u00e0n b\u1ed9 \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 tu\u00e2n theo. Trong m\u00f4i tr\u01b0\u1eddng thay \u0111\u1ed5i li\u00ean t\u1ee5c, s\u1ef1 \u1ed5n \u0111\u1ecbnh n\u00e0y v\u00f4 c\u00f9ng qu\u00fd gi\u00e1.<\/p>\n

              B\u1eaft \u0111\u1ea7u nh\u1ecf. L\u1eadp b\u1ea3n \u0111\u1ed3 m\u1ed9t lu\u1ed3ng c\u00f4ng vi\u1ec7c quan tr\u1ecdng. X\u00e1c \u0111\u1ecbnh c\u00e1c r\u1ee7i ro. S\u1eeda ch\u1eefa quy tr\u00ecnh. L\u1eb7p l\u1ea1i. Theo th\u1eddi gian, s\u1ef1 k\u1ef7 lu\u1eadt n\u00e0y x\u00e2y d\u1ef1ng n\u00ean m\u1ed9t t\u1ed5 ch\u1ee9c d\u1ef1 \u00e1n linh ho\u1ea1t, c\u00f3 kh\u1ea3 n\u0103ng mang l\u1ea1i k\u1ebft qu\u1ea3 nh\u1ea5t qu\u00e1n.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Vi\u1ec7c giao h\u00e0ng d\u1ef1 \u00e1n v\u1ed1n d\u0129 mang t\u00ednh kh\u00f4ng ch\u1eafc ch\u1eafn. M\u1ed7i s\u00e1ng ki\u1ebfn \u0111\u1ec1u ti\u1ec1m \u1ea9n nguy c\u01a1 b\u1ecb ch\u1eadm tr\u1ec5, v\u01b0\u1ee3t ng\u00e2n s\u00e1ch ho\u1eb7c m\u1edf r\u1ed9ng ph\u1ea1m…<\/p>\n","protected":false},"author":1,"featured_media":506,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n s\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 quy tr\u00ecnh \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro giao h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n t\u1eadn d\u1ee5ng s\u01a1 \u0111\u1ed3 quy tr\u00ecnh v\u00e0 BPMN \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ngh\u1ebdn v\u00e0 gi\u1ea3m \u0111\u00e1ng k\u1ec3 r\u1ee7i ro giao h\u00e0ng d\u1ef1 \u00e1n. Tr\u1ef1c quan h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 th\u00e0nh c\u00f4ng.","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[15],"tags":[39,44],"class_list":["post-505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpmn","tag-academic","tag-bpmn"],"yoast_head":"\nNh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n s\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 quy tr\u00ecnh \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro giao h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1ch c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n t\u1eadn d\u1ee5ng s\u01a1 \u0111\u1ed3 quy tr\u00ecnh v\u00e0 BPMN \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ngh\u1ebdn v\u00e0 gi\u1ea3m \u0111\u00e1ng k\u1ec3 r\u1ee7i ro giao h\u00e0ng d\u1ef1 \u00e1n. Tr\u1ef1c quan h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 th\u00e0nh c\u00f4ng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.go-togaf.com\/vi\/how-project-managers-use-process-maps-to-reduce-delivery-risk\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n s\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 quy tr\u00ecnh \u0111\u1ec3 gi\u1ea3m thi\u1ec3u r\u1ee7i ro giao h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o\" \/>\n<meta property=\"og:description\" content=\"H\u1ecdc c\u00e1ch c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n t\u1eadn d\u1ee5ng s\u01a1 \u0111\u1ed3 quy tr\u00ecnh v\u00e0 BPMN \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ngh\u1ebdn v\u00e0 gi\u1ea3m \u0111\u00e1ng k\u1ec3 r\u1ee7i ro giao h\u00e0ng d\u1ef1 \u00e1n. 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