{"id":307,"date":"2026-04-11T11:07:14","date_gmt":"2026-04-11T11:07:14","guid":{"rendered":"https:\/\/www.go-togaf.com\/vi\/navigate-conflict-project-management-strategies\/"},"modified":"2026-04-11T11:07:14","modified_gmt":"2026-04-11T11:07:14","slug":"navigate-conflict-project-management-strategies","status":"publish","type":"post","link":"https:\/\/www.go-togaf.com\/vi\/navigate-conflict-project-management-strategies\/","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u1eed l\u00fd xung \u0111\u1ed9t trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n: Chi\u1ebfn l\u01b0\u1ee3c duy tr\u00ec nh\u1ecbp \u0111\u1ed9 \u0111\u1ed9i nh\u00f3m"},"content":{"rendered":"

Xung \u0111\u1ed9t trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n kh\u00f4ng ph\u1ea3i l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a th\u1ea5t b\u1ea1i; \u0111\u00f3 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong c\u00f4ng vi\u1ec7c h\u1ee3p t\u00e1c ph\u1ee9c t\u1ea1p. Khi nh\u1eefng c\u00e1 nh\u00e2n \u0111a d\u1ea1ng v\u1edbi c\u00e1c g\u00f3c nh\u00ecn ri\u00eang bi\u1ec7t c\u00f9ng nhau h\u01b0\u1edbng t\u1edbi m\u1ed9t m\u1ee5c ti\u00eau chung, s\u1ef1 c\u0103ng th\u1eb3ng l\u00e0 \u0111i\u1ec1u t\u1ef1 nhi\u00ean. Ti\u00eau chu\u1ea9n th\u1ef1c s\u1ef1 c\u1ee7a m\u1ed9t ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o d\u1ef1 \u00e1n kh\u00f4ng ph\u1ea3i l\u00e0 s\u1ef1 v\u1eafng m\u1eb7t c\u1ee7a s\u1ef1 b\u1ea5t \u0111\u1ed3ng, m\u00e0 l\u00e0 kh\u1ea3 n\u0103ng chuy\u1ec3n h\u00f3a n\u0103ng l\u01b0\u1ee3ng \u0111\u00f3 th\u00e0nh k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c. Duy tr\u00ec nh\u1ecbp \u0111\u1ed9 \u0111\u1ed9i nh\u00f3m khi \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c n\u00e0y \u0111\u00f2i h\u1ecfi m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 ch\u1ee7 \u00fd, d\u1ef1a tr\u00ean giao ti\u1ebfp, th\u1ea5u c\u1ea3m v\u00e0 c\u00e1c quy tr\u00ecnh \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c r\u00f5 r\u00e0ng.<\/p>\n

B\u1ecf qua xung \u0111\u1ed9t th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn n\u1ee3 k\u1ef9 thu\u1eadt, c\u00e1c m\u1ed1c th\u1eddi gian b\u1ecb b\u1ecf l\u1ee1 v\u00e0 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u0111\u1ed9c h\u1ea1i. Ng\u01b0\u1ee3c l\u1ea1i, x\u1eed l\u00fd xung \u0111\u1ed9t m\u1ed9t c\u00e1ch x\u00e2y d\u1ef1ng c\u00f3 th\u1ec3 c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 trong \u0111\u1ed9i nh\u00f3m v\u00e0 c\u1ea3i thi\u1ec7n qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. H\u01b0\u1edbng d\u1eabn n\u00e0y n\u00eau r\u00f5 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c t\u1ebf \u0111\u1ec3 x\u1eed l\u00fd c\u0103ng th\u1eb3ng m\u00e0 kh\u00f4ng l\u00e0m ch\u1eadm ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n. Ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n s\u00e2u xa c\u1ee7a s\u1ef1 b\u1ea5t \u0111\u1ed3ng, c\u00e1c ph\u01b0\u01a1ng ph\u00e1p l\u00e0m d\u1ecbu t\u00ecnh h\u00ecnh v\u00e0 c\u00e1c khung kh\u1ed5 \u0111\u1ec3 kh\u00f4i ph\u1ee5c ni\u1ec1m tin. B\u1eb1ng c\u00e1ch \u00e1p d\u1ee5ng nh\u1eefng chi\u1ebfn thu\u1eadt n\u00e0y, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u0103ng l\u01b0\u1ee3ng t\u1eadp trung v\u00e0o vi\u1ec7c giao h\u00e0ng thay v\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n.<\/p>\n

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\"Hand-drawn<\/figure>\n<\/div>\n

\ud83e\udd14 Hi\u1ec3u r\u00f5 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a xung \u0111\u1ed9t trong d\u1ef1 \u00e1n<\/h2>\n

\u0110\u1ec3 qu\u1ea3n l\u00fd xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, tr\u01b0\u1edbc ti\u00ean ph\u1ea3i hi\u1ec3u r\u00f5 ngu\u1ed3n g\u1ed1c c\u1ee7a n\u00f3. Nh\u1eefng b\u1ea5t \u0111\u1ed3ng hi\u1ebfm khi x\u1ea3y ra trong tr\u1ed1ng r\u1ed7ng. Ch\u00fang th\u01b0\u1eddng xu\u1ea5t ph\u00e1t t\u1eeb c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea5u tr\u00fac, h\u1ea1n ch\u1ebf ngu\u1ed3n l\u1ef1c ho\u1eb7c k\u1ef3 v\u1ecdng kh\u00f4ng \u0111\u1ed3ng b\u1ed9. Nh\u1eadn di\u1ec7n \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n c\u1ed1t l\u00f5i gi\u00fap th\u1ef1c hi\u1ec7n c\u00e1c can thi\u1ec7p c\u1ee5 th\u1ec3 thay v\u00ec c\u00e1c gi\u1ea3i ph\u00e1p chung chung.<\/p>\n

    \n
  • Thi\u1ebfu h\u1ee5t ngu\u1ed3n l\u1ef1c:<\/strong> Khi c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i nh\u00f3m c\u1ea1nh tranh nhau v\u00ec nh\u1eefng c\u00f4ng c\u1ee5, ng\u00e2n s\u00e1ch ho\u1eb7c nh\u00e2n l\u1ef1c h\u1ea1n ch\u1ebf, c\u0103ng th\u1eb3ng gia t\u0103ng. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng th\u1ec3 hi\u1ec7n d\u01b0\u1edbi h\u00ecnh th\u1ee9c c\u1ea1nh tranh thay v\u00ec h\u1ee3p t\u00e1c.<\/li>\n
  • M\u1ee5c ti\u00eau m\u01a1 h\u1ed3:<\/strong> N\u1ebfu v\u0103n ki\u1ec7n d\u1ef1 \u00e1n thi\u1ebfu s\u1ef1 r\u00f5 r\u00e0ng, c\u00e1c ph\u00f2ng ban kh\u00e1c nhau c\u00f3 th\u1ec3 hi\u1ec3u m\u1ee5c ti\u00eau theo c\u00e1ch kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn m\u00e2u thu\u1eabn v\u1ec1 \u01b0u ti\u00ean.<\/li>\n
  • S\u1ef1 s\u1ee5p \u0111\u1ed5 trong giao ti\u1ebfp:<\/strong> C\u00e1c r\u00e0o c\u1ea3n th\u00f4ng tin t\u1ea1o ra hi\u1ec3u l\u1ea7m. Khi d\u1eef li\u1ec7u kh\u00f4ng \u0111\u01b0\u1ee3c chia s\u1ebb minh b\u1ea1ch, nh\u1eefng gi\u1ea3 \u0111\u1ecbnh s\u1ebd l\u1ea5p \u0111\u1ea7y kho\u1ea3ng tr\u1ed1ng, th\u01b0\u1eddng l\u00e0 sai l\u1ec7ch.<\/li>\n
  • Xung \u0111\u1ed9t t\u00ednh c\u00e1ch:<\/strong> M\u1eb7c d\u00f9 \u00edt mang t\u00ednh c\u1ea5u tr\u00fac h\u01a1n, nh\u01b0ng s\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 phong c\u00e1ch l\u00e0m vi\u1ec7c v\u00e0 gi\u00e1 tr\u1ecb c\u00f3 th\u1ec3 g\u00e2y ra c\u0103ng th\u1eb3ng. M\u1ed9t ng\u01b0\u1eddi c\u00f3 th\u1ec3 \u01b0u ti\u00ean t\u1ed1c \u0111\u1ed9, trong khi ng\u01b0\u1eddi kh\u00e1c l\u1ea1i \u01b0u ti\u00ean s\u1ef1 ho\u00e0n h\u1ea3o.<\/li>\n
  • \u00c1p l\u1ef1c b\u00ean ngo\u00e0i:<\/strong> Nh\u1eefng m\u1ed1c th\u1eddi gian g\u1ea5p g\u00e1p ho\u1eb7c y\u00eau c\u1ea7u thay \u0111\u1ed5i t\u1eeb c\u00e1c b\u00ean li\u00ean quan c\u00f3 th\u1ec3 bu\u1ed9c \u0111\u1ed9i nh\u00f3m r\u01a1i v\u00e0o t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng cao, n\u01a1i s\u1ef1 ki\u00ean nh\u1eabn d\u1ea7n b\u1ecb c\u1ea1n ki\u1ec7t.<\/li>\n<\/ul>\n

    Vi\u1ec7c x\u00e1c \u0111\u1ecbnh y\u1ebfu t\u1ed1 n\u00e0o trong s\u1ed1 nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y \u0111ang g\u00e2y ra c\u0103ng th\u1eb3ng l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean h\u01b0\u1edbng t\u1edbi gi\u1ea3i ph\u00e1p. Ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o ph\u1ea3i \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t b\u00e1c s\u0129 ch\u1ea9n \u0111o\u00e1n, nh\u00ecn xa h\u01a1n l\u1eddi tranh c\u00e3i b\u1ec1 ngo\u00e0i \u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n c\u1ed1t l\u00f5i.<\/p>\n

    \ud83e\udde9 Nh\u1eadn di\u1ec7n c\u00e1c lo\u1ea1i xung \u0111\u1ed9t trong \u0111\u1ed9i nh\u00f3m<\/h2>\n

    Kh\u00f4ng ph\u1ea3i m\u1ecdi xung \u0111\u1ed9t n\u00e0o c\u0169ng gi\u1ed1ng nhau. M\u1ed9t s\u1ed1 lo\u1ea1i l\u00e0 ch\u1ee9c n\u0103ng v\u00e0 d\u1eabn \u0111\u1ebfn \u0111\u1ed5i m\u1edbi, trong khi nh\u1eefng lo\u1ea1i kh\u00e1c l\u00e0 phi ch\u1ee9c n\u0103ng v\u00e0 l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn tinh th\u1ea7n l\u00e0m vi\u1ec7c. Vi\u1ec7c ph\u00e2n bi\u1ec7t ch\u00fang gi\u00fap x\u00e1c \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c ph\u1ea3n \u1ee9ng ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n\n\n\n\n
    Lo\u1ea1i xung \u0111\u1ed9t<\/th>\nM\u00f4 t\u1ea3<\/th>\nT\u00e1c \u0111\u1ed9ng \u0111\u1ebfn nh\u1ecbp \u0111\u1ed9<\/th>\n<\/tr>\n<\/thead>\n
    Xung \u0111\u1ed9t v\u1ec1 nhi\u1ec7m v\u1ee5<\/strong><\/td>\nS\u1ef1 b\u1ea5t \u0111\u1ed3ng v\u1ec1 n\u1ed9i dung c\u00f4ng vi\u1ec7c, \u00fd t\u01b0\u1edfng ho\u1eb7c gi\u1ea3i ph\u00e1p.<\/td>\nT\u00edch c\u1ef1c:<\/strong> C\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ng\u0103n ng\u1eeba t\u01b0 duy nh\u00f3m.<\/td>\n<\/tr>\n
    Xung \u0111\u1ed9t v\u1ec1 m\u1ed1i quan h\u1ec7<\/strong><\/td>\nS\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p c\u00e1 nh\u00e2n, c\u0103ng th\u1eb3ng c\u1ea3m x\u00fac ho\u1eb7c s\u1ef1 gh\u00e9t b\u1ecf gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n.<\/td>\nTi\u00eau c\u1ef1c:<\/strong> L\u00e0m hao t\u1ed5n n\u0103ng l\u01b0\u1ee3ng v\u00e0 gi\u1ea3m s\u1ef1 h\u1ee3p t\u00e1c.<\/td>\n<\/tr>\n
    Xung \u0111\u1ed9t v\u1ec1 quy tr\u00ecnh<\/strong><\/td>\nS\u1ef1 b\u1ea5t \u0111\u1ed3ng v\u1ec1 c\u00e1ch t\u1ed5 ch\u1ee9c c\u00f4ng vi\u1ec7c, ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 ho\u1eb7c qu\u1ea3n l\u00fd ti\u1ebfn \u0111\u1ed9.<\/td>\nPha tr\u1ed9n:<\/strong>C\u00f3 th\u1ec3 l\u00e0m r\u00f5 vai tr\u00f2 nh\u01b0ng g\u00e2y ch\u1eadm tr\u1ec5 n\u1ebfu kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Xung \u0111\u1ed9t v\u1ec1 nhi\u1ec7m v\u1ee5 th\u01b0\u1eddng l\u00e0nh m\u1ea1nh. N\u00f3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nhi\u1ec1u kh\u00eda c\u1ea1nh kh\u00e1c nhau \u0111\u01b0\u1ee3c xem x\u00e9t tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng. Tuy nhi\u00ean, xung \u0111\u1ed9t v\u1ec1 m\u1ed1i quan h\u1ec7 c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft ngay l\u1eadp t\u1ee9c, v\u00ec n\u00f3 l\u00e0m \u00f4 nhi\u1ec5m m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c trong t\u01b0\u01a1ng lai. Xung \u0111\u1ed9t v\u1ec1 quy tr\u00ecnh \u0111\u00f2i h\u1ecfi ph\u1ea3i x\u00e1c \u0111\u1ecbnh r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n

    \ud83d\udee1\ufe0f C\u00e1c chi\u1ebfn l\u01b0\u1ee3c ch\u1ee7 \u0111\u1ed9ng \u0111\u1ec3 ng\u0103n ch\u1eb7n leo thang<\/h2>\n

    Ch\u1edd \u0111\u1ee3i xung \u0111\u1ed9t b\u00f9ng n\u1ed5 l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn b\u1ecb \u0111\u1ed9ng th\u01b0\u1eddng t\u1ed1n k\u00e9m h\u01a1n so v\u1edbi ph\u00f2ng ng\u1eeba. X\u00e2y d\u1ef1ng v\u0103n h\u00f3a minh b\u1ea1ch v\u00e0 c\u1edfi m\u1edf s\u1ebd gi\u1ea3m kh\u1ea3 n\u0103ng m\u00e2u thu\u1eabn tr\u1edf th\u00e0nh kh\u1ee7ng ho\u1ea3ng. Nh\u1eefng bi\u1ec7n ph\u00e1p ch\u1ee7 \u0111\u1ed9ng n\u00e0y t\u1ea1o ra l\u1edbp \u0111\u1ec7m ch\u1ed1ng l\u1ea1i c\u0103ng th\u1eb3ng kh\u00f4ng c\u1ea7n thi\u1ebft.<\/p>\n

    1. X\u00e1c l\u1eadp r\u00f5 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m<\/h3>\n

    M\u1ed9t ngu\u1ed3n g\u1ed1c quan tr\u1ecdng c\u1ee7a xung \u0111\u1ed9t quy tr\u00ecnh l\u00e0 s\u1ef1 m\u01a1 h\u1ed3. Khi hai ng\u01b0\u1eddi cho r\u1eb1ng h\u1ecd s\u1edf h\u1eefu c\u00f9ng m\u1ed9t ph\u1ea7n c\u1ee7a d\u1ef1 \u00e1n, s\u1ef1 ch\u1ed3ng ch\u00e9o s\u1ebd x\u1ea3y ra. S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 ma tr\u1eadn RACI (Tr\u00e1ch nhi\u1ec7m, C\u00f3 tr\u00e1ch nhi\u1ec7m, \u0110\u01b0\u1ee3c tham v\u1ea5n, \u0110\u01b0\u1ee3c th\u00f4ng b\u00e1o) \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh quy\u1ec1n s\u1edf h\u1eefu. \u0110\u1ea3m b\u1ea3o m\u1ed7i th\u00e0nh vi\u00ean trong nh\u00f3m \u0111\u1ec1u bi\u1ebft ch\u00ednh x\u00e1c \u0111i\u1ec1u g\u00ec \u0111\u01b0\u1ee3c mong \u0111\u1ee3i t\u1eeb h\u1ecd v\u00e0 ai l\u00e0 ng\u01b0\u1eddi c\u1ea7n tham v\u1ea5n \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n

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    • Ghi ch\u00e9p vai tr\u00f2 trong b\u1ea3n th\u1ea3o d\u1ef1 \u00e1n.<\/li>\n
    • Xem x\u00e9t l\u1ea1i tr\u00e1ch nhi\u1ec7m trong qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o ban \u0111\u1ea7u.<\/li>\n
    • Xem l\u1ea1i vai tr\u00f2 n\u1ebfu ph\u1ea1m vi d\u1ef1 \u00e1n thay \u0111\u1ed5i.<\/li>\n<\/ul>\n

      2. X\u00e1c \u0111\u1ecbnh c\u00e1c quy tr\u00ecnh giao ti\u1ebfp<\/h3>\n

      C\u00e1c k\u00eanh giao ti\u1ebfp kh\u00f4ng r\u00f5 r\u00e0ng d\u1eabn \u0111\u1ebfn tin nh\u1eafn b\u1ecb b\u1ecf s\u00f3t v\u00e0 th\u1ea5t v\u1ecdng. \u0110\u1ed3ng thu\u1eadn v\u1ec1 c\u00e1ch th\u00f4ng tin \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t. N\u1ec1n t\u1ea3ng n\u00e0o \u0111\u01b0\u1ee3c d\u00f9ng cho c\u1eadp nh\u1eadt kh\u1ea9n c\u1ea5p? Khi n\u00e0o n\u00ean t\u1ed5 ch\u1ee9c cu\u1ed9c h\u1ecdp c\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9? Ai l\u00e0 \u0111i\u1ec3m li\u00ean h\u1ec7 duy nh\u1ea5t cho c\u00e1c b\u00ean li\u00ean quan?<\/p>\n

        \n
      • \u0110\u1eb7t k\u1ef3 v\u1ecdng v\u1ec1 th\u1eddi gian ph\u1ea3n h\u1ed3i.<\/li>\n
      • Ti\u00eau chu\u1ea9n h\u00f3a n\u1ed9i dung h\u1ecdp v\u00e0 bi\u00ean b\u1ea3n h\u1ecdp.<\/li>\n
      • Thi\u1ebft l\u1eadp th\u1ee9 t\u1ef1 \u01b0u ti\u00ean v\u1ec1 m\u1ee9c \u0111\u1ed9 kh\u1ea9n c\u1ea5p c\u1ee7a th\u00f4ng tin.<\/li>\n<\/ul>\n

        3. T\u1ea1o ra m\u1ed9t m\u1ea1ng an to\u00e0n v\u1ec1 t\u00e2m l\u00fd<\/h3>\n

        C\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m ph\u1ea3i c\u1ea3m th\u1ea5y an to\u00e0n khi b\u00e0y t\u1ecf s\u1ef1 b\u1ea5t \u0111\u1ed3ng m\u00e0 kh\u00f4ng s\u1ee3 b\u1ecb tr\u1eebng ph\u1ea1t. N\u1ebfu m\u1ecdi ng\u01b0\u1eddi gi\u1ea5u b\u1edbt lo l\u1eafng \u0111\u1ec3 gi\u1eef h\u00f2a kh\u00ed, nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u1ecf s\u1ebd tr\u1edf th\u00e0nh v\u1ea5n \u0111\u1ec1 l\u1edbn. Khuy\u1ebfn kh\u00edch \u0111\u1ed1i tho\u1ea1i c\u1edfi m\u1edf n\u01a1i s\u1ef1 b\u1ea5t \u0111\u1ed3ng \u0111\u01b0\u1ee3c xem l\u00e0 \u0111\u00f3ng g\u00f3p cho th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t cu\u1ed9c t\u1ea5n c\u00f4ng c\u00e1 nh\u00e2n.<\/p>\n

        4. Ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3<\/h3>\n

        \u0110\u1eebng ch\u1edd \u0111\u1ebfn b\u00e1o c\u00e1o ti\u1ebfn \u0111\u1ed9 h\u00e0ng th\u00e1ng m\u1edbi gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 nh\u00f3m. T\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp ng\u1eafn, th\u01b0\u1eddng xuy\u00ean, t\u1eadp trung \u0111\u1eb7c bi\u1ec7t v\u00e0o s\u1ee9c kh\u1ecfe v\u00e0 tinh th\u1ea7n c\u1ee7a nh\u00f3m. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u00e1t hi\u1ec7n s\u1edbm nh\u1eefng d\u1ea5u hi\u1ec7u c\u0103ng th\u1eb3ng tr\u01b0\u1edbc khi ch\u00fang \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9.<\/p>\n

        \ud83d\udd04 Quy tr\u00ecnh gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t t\u1eebng b\u01b0\u1edbc<\/h2>\n

        Khi xung \u0111\u1ed9t x\u1ea3y ra, m\u1ed9t quy tr\u00ecnh c\u00f3 c\u1ea5u tr\u00fac s\u1ebd gi\u00fap x\u1eed l\u00fd n\u00f3 m\u00e0 kh\u00f4ng m\u1ea5t t\u1eadp trung. Th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau \u0111\u1ec3 chuy\u1ec3n t\u1eeb b\u1ea5t \u0111\u1ed3ng sang \u0111\u1ed3ng thu\u1eadn.<\/p>\n

        B\u01b0\u1edbc 1: Nh\u1eadn di\u1ec7n v\u00e0 t\u00e1ch bi\u1ec7t<\/h3>\n

        \u0110\u1eebng b\u1ecf qua c\u0103ng th\u1eb3ng. Nh\u1eadn di\u1ec7n r\u1eb1ng s\u1ef1 b\u1ea5t \u0111\u1ed3ng \u0111ang t\u1ed3n t\u1ea1i. N\u1ebfu c\u00f3 th\u1ec3, t\u00e1ch v\u1ea5n \u0111\u1ec1 ra kh\u1ecfi nh\u1eefng ng\u01b0\u1eddi li\u00ean quan. T\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1, ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e1 nh\u00e2n. N\u00eau v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch kh\u00e1ch quan: \u201cC\u00f3 s\u1ef1 b\u1ea5t \u0111\u1ed3ng v\u1ec1 ti\u1ebfn \u0111\u1ed9 cho Module A\u201d, thay v\u00ec \u201cJohn v\u00e0 Sarah \u0111ang c\u00e3i nhau v\u1ec1 ti\u1ebfn \u0111\u1ed9.\u201d<\/p>\n

        B\u01b0\u1edbc 2: L\u1eafng nghe c\u1ea3 hai ph\u00eda<\/h3>\n

        Cho m\u1ed7i b\u00ean c\u01a1 h\u1ed9i ph\u00e1t bi\u1ec3u m\u00e0 kh\u00f4ng b\u1ecb ng\u1eaft l\u1eddi. S\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt l\u1eafng nghe t\u00edch c\u1ef1c. T\u00e1i di\u1ec5n l\u1ea1i nh\u1eefng g\u00ec h\u1ecd n\u00f3i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec3u \u0111\u00fang. \u0110i\u1ec1u n\u00e0y x\u00e1c nh\u1eadn c\u1ea3m x\u00fac c\u1ee7a h\u1ecd v\u00e0 \u0111\u1ea3m b\u1ea3o h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe, t\u1eeb \u0111\u00f3 l\u00e0m gi\u1ea3m nhi\u1ec7t \u0111\u1ed9 c\u1ea3m x\u00fac.<\/p>\n

          \n
        • \u0110\u1eb7t c\u00e2u h\u1ecfi m\u1edf.<\/li>\n
        • Ghi ch\u00fa \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 tham gia.<\/li>\n
        • T\u00ecm hi\u1ec3u nhu c\u1ea7u c\u1ed1t l\u00f5i, ch\u1ee9 kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf v\u1ecb tr\u00ed \u0111\u01b0\u1ee3c n\u00eau ra.<\/li>\n<\/ul>\n

          B\u01b0\u1edbc 3: X\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m chung<\/h3>\n

          H\u1ea7u h\u1ebft c\u00e1c b\u00ean \u0111\u1ec1u chia s\u1ebb m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng gi\u1ed1ng nhau: th\u00e0nh c\u00f4ng c\u1ee7a d\u1ef1 \u00e1n. Nh\u1eafc nh\u1edf h\u1ecd v\u1ec1 c\u00e1c m\u1ee5c ti\u00eau chung. Chuy\u1ec3n cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1eeb \u2018t\u00f4i ch\u1ed1ng l\u1ea1i b\u1ea1n\u2019 sang \u2018ch\u00fang ta ch\u1ed1ng l\u1ea1i v\u1ea5n \u0111\u1ec1\u2019. S\u1ef1 \u0111\u1ed3ng thu\u1eadn n\u00e0y t\u1ea1o n\u1ec1n t\u1ea3ng cho s\u1ef1 h\u1ee3p t\u00e1c.<\/p>\n

          B\u01b0\u1edbc 4: T\u1ea1o ra c\u00e1c l\u1ef1a ch\u1ecdn<\/h3>\n

          Th\u1ea3o lu\u1eadn c\u00e1c gi\u1ea3i ph\u00e1p c\u00f9ng nhau. Khuy\u1ebfn kh\u00edch s\u1ef1 s\u00e1ng t\u1ea1o. \u0110\u1eebng v\u1ed9i ch\u1ea5p nh\u1eadn \u00fd t\u01b0\u1edfng \u0111\u1ea7u ti\u00ean n\u1ea3y ra. \u0110\u00e1nh gi\u00e1 t\u1eebng l\u1ef1a ch\u1ecdn d\u1ef1a tr\u00ean c\u00e1c gi\u1edbi h\u1ea1n c\u1ee7a d\u1ef1 \u00e1n, ch\u1eb3ng h\u1ea1n nh\u01b0 ng\u00e2n s\u00e1ch, th\u1eddi gian v\u00e0 ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

          B\u01b0\u1edbc 5: \u0110\u1ed3ng thu\u1eadn v\u00e0 ghi ch\u00e9p l\u1ea1i<\/h3>\n

          Khi m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u01b0\u1ee3c ch\u1ecdn, h\u00e3y ghi ch\u00e9p r\u00f5 r\u00e0ng. X\u00e1c \u0111\u1ecbnh ai s\u1ebd l\u00e0m g\u00ec ti\u1ebfp theo. \u0110i\u1ec1u n\u00e0y ng\u0103n ng\u1eeba xung \u0111\u1ed9t b\u00f9ng ph\u00e1t tr\u1edf l\u1ea1i do qu\u00ean l\u00e3ng hay c\u00e1ch hi\u1ec3u thay \u0111\u1ed5i.<\/p>\n

          B\u01b0\u1edbc 6: Theo d\u00f5i ti\u1ebfn \u0111\u1ed9<\/h3>\n

          Ki\u1ec3m tra l\u1ea1i sau m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u1ecfa thu\u1eadn v\u1eabn \u0111\u01b0\u1ee3c duy tr\u00ec. N\u1ebfu v\u1ea5n \u0111\u1ec1 v\u1eabn ti\u1ebfp di\u1ec5n, h\u00e3y quay l\u1ea1i quy tr\u00ecnh. S\u1ef1 nh\u1ea5t qu\u00e1n trong vi\u1ec7c th\u1ef1c hi\u1ec7n s\u1ebd t\u1ea1o ni\u1ec1m tin v\u00e0o gi\u1ea3i ph\u00e1p.<\/p>\n

          \ud83d\udcac H\u1ed7 tr\u1ee3 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n kh\u00f3 kh\u0103n<\/h2>\n

          M\u1ed9t s\u1ed1 m\u00e2u thu\u1eabn \u0111\u00f2i h\u1ecfi cu\u1ed9c trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp gi\u1eefa c\u00e1c b\u00ean li\u00ean quan, th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111i\u1ec1u ph\u1ed1i b\u1edfi ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch d\u1ef1 \u00e1n. Nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi ta lo l\u1eafng, nh\u01b0ng ch\u00fang l\u00e0 c\u1ea7n thi\u1ebft \u0111\u1ec3 l\u00e0m r\u00f5 t\u00ecnh h\u00ecnh.<\/p>\n

            \n
          • Ch\u1ecdn \u0111\u1ecba \u0111i\u1ec3m ph\u00f9 h\u1ee3p:<\/strong>\u0110\u1eebng ti\u1ebfn h\u00e0nh nh\u1eefng cu\u1ed9c th\u1ea3o lu\u1eadn n\u00e0y tr\u00ean c\u00e1c di\u1ec5n \u0111\u00e0n c\u00f4ng khai hay qua tin nh\u1eafn t\u1ee9c th\u1eddi. Kh\u00f4ng gian ri\u00eang t\u01b0, trung l\u1eadp l\u00e0 t\u1ed1t nh\u1ea5t. N\u1ebfu l\u00e0m vi\u1ec7c t\u1eeb xa, h\u00e3y s\u1eed d\u1ee5ng cu\u1ed9c g\u1ecdi video \u0111\u1ec3 ghi nh\u1eadn c\u00e1c t\u00edn hi\u1ec7u phi ng\u00f4n ng\u1eef.<\/li>\n
          • T\u1eadp trung v\u00e0o h\u00e0nh vi, kh\u00f4ng ph\u1ea3i t\u00ednh c\u00e1ch:<\/strong>Ph\u00ea b\u00ecnh h\u00e0nh \u0111\u1ed9ng, kh\u00f4ng ph\u1ea3i con ng\u01b0\u1eddi. N\u00f3i: \u201cB\u00e1o c\u00e1o \u0111\u00e3 n\u1ed9p mu\u1ed9n,\u201d ch\u1ee9 kh\u00f4ng ph\u1ea3i \u201cB\u1ea1n thi\u1ebfu tr\u00e1ch nhi\u1ec7m.\u201d\n
          • S\u1eed d\u1ee5ng c\u00e1c c\u00e2u n\u00f3i b\u1eaft \u0111\u1ea7u b\u1eb1ng \u2018T\u00f4i\u2019:<\/strong>Th\u1ec3 hi\u1ec7n c\u00e1ch t\u00ecnh hu\u1ed1ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00f4ng vi\u1ec7c. \u201cT\u00f4i lo l\u1eafng v\u1ec1 h\u1ea1n ch\u00f3t\u201d s\u1ebd mang t\u00ednh x\u00e2y d\u1ef1ng h\u01a1n l\u00e0 \u201cB\u1ea1n khi\u1ebfn t\u00f4i b\u1ecf l\u1ee1 h\u1ea1n ch\u00f3t.\u201d\n
          • Ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac:<\/strong>N\u1ebfu c\u1ea3m x\u00fac leo thang, h\u00e3y t\u1ea1m d\u1eebng cu\u1ed9c tr\u00f2 chuy\u1ec7n. \u0110\u01b0\u1ee3c ph\u00e9p n\u00f3i: \u201cCh\u00fang ta \u0111\u1ec1u \u0111ang n\u00f3ng gi\u1eadn. H\u00e3y ngh\u1ec9 10 ph\u00fat r\u1ed3i ti\u1ebfp t\u1ee5c.\u201d\n
          • T\u00ecm s\u1ef1 h\u00f2a gi\u1ea3i n\u1ebfu c\u1ea7n thi\u1ebft:<\/strong>N\u1ebfu c\u00e1c b\u00ean kh\u00f4ng th\u1ec3 t\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, h\u00e3y m\u1eddi m\u1ed9t l\u00e3nh \u0111\u1ea1o c\u1ea5p cao ho\u1eb7c ph\u00f2ng Nh\u00e2n s\u1ef1 tham gia h\u1ed7 tr\u1ee3. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o t\u00ednh trung l\u1eadp.<\/li>\n<\/li>\n<\/li>\n<\/li>\n<\/ul>\n

            \ud83e\udd1d X\u00e2y d\u1ef1ng l\u1ea1i ni\u1ec1m tin sau nh\u1eefng b\u1ea5t \u0111\u1ed3ng<\/h2>\n

            Xung \u0111\u1ed9t c\u00f3 th\u1ec3 l\u00e0m suy y\u1ebfu ni\u1ec1m tin. M\u1ed9t khi \u0111\u00e3 b\u1ecb t\u1ed5n h\u1ea1i, ni\u1ec1m tin c\u1ea7n th\u1eddi gian v\u00e0 h\u00e0nh \u0111\u1ed9ng nh\u1ea5t qu\u00e1n \u0111\u1ec3 ph\u1ee5c h\u1ed3i. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ea7n ch\u1ee7 \u0111\u1ed9ng n\u1ed7 l\u1ef1c kh\u00f4i ph\u1ee5c ni\u1ec1m tin v\u00e0o kh\u1ea3 n\u0103ng h\u1ee3p t\u00e1c c\u1ee7a \u0111\u1ed9i nh\u00f3m.<\/p>\n

              \n
            • Th\u1eeba nh\u1eadn sai l\u1ea7m:<\/strong>N\u1ebfu nh\u00e0 l\u00e3nh \u0111\u1ea1o g\u00f3p ph\u1ea7n g\u00e2y c\u0103ng th\u1eb3ng, h\u00e3y th\u1eeba nh\u1eadn \u0111i\u1ec1u \u0111\u00f3. S\u1ef1 khi\u00eam t\u1ed1n s\u1ebd t\u1ea1o n\u00ean tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m.<\/li>\n
            • Th\u1ef1c hi\u1ec7n \u0111\u00fang l\u1eddi h\u1ee9a:<\/strong>Ni\u1ec1m tin \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u1ef1a tr\u00ean s\u1ef1 \u0111\u00e1ng tin c\u1eady. \u0110\u1ea3m b\u1ea3o m\u1ecdi cam k\u1ebft \u0111\u01b0\u1ee3c \u0111\u01b0a ra trong qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n.<\/li>\n
            • Khuy\u1ebfn kh\u00edch nh\u1eefng chi\u1ebfn th\u1eafng nh\u1ecf:<\/strong>T\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u1ed9i nh\u00f3m c\u00f9ng th\u00e0nh c\u00f4ng tr\u00ean nh\u1eefng nhi\u1ec7m v\u1ee5 nh\u1ecf h\u01a1n. Th\u00e0nh c\u00f4ng chung c\u1ee7ng c\u1ed1 c\u00e1c m\u1ed1i quan h\u1ec7 t\u00edch c\u1ef1c.<\/li>\n
            • C\u00f4ng nh\u1eadn s\u1ef1 h\u1ee3p t\u00e1c tr\u01b0\u1edbc c\u00f4ng ch\u00fang:<\/strong>Khi l\u00e0m vi\u1ec7c nh\u00f3m \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n, h\u00e3y c\u00f4ng nh\u1eadn \u0111i\u1ec1u \u0111\u00f3. S\u1ef1 khen ng\u1ee3i t\u00edch c\u1ef1c s\u1ebd khuy\u1ebfn kh\u00edch h\u00e0nh vi n\u00e0y ti\u1ebfp t\u1ee5c.<\/li>\n<\/ul>\n

              \ud83d\udcca \u0110o l\u01b0\u1eddng s\u1ee9c kh\u1ecfe c\u1ee7a c\u00e1c m\u1ed1i quan h\u1ec7 trong nh\u00f3m<\/h2>\n

              Kh\u00f3 qu\u1ea3n l\u00fd nh\u1eefng g\u00ec b\u1ea1n kh\u00f4ng \u0111o l\u01b0\u1eddng. \u0110\u00e1nh gi\u00e1 \u0111\u1ecbnh k\u1ef3 v\u1ec1 s\u1ee9c kh\u1ecfe x\u00e3 h\u1ed9i c\u1ee7a d\u1ef1 \u00e1n gi\u00fap ph\u00e1t hi\u1ec7n xu h\u01b0\u1edbng tr\u01b0\u1edbc khi ch\u00fang tr\u1edf th\u00e0nh kh\u1ee7ng ho\u1ea3ng. S\u1eed d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 sau \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 t\u00e2m tr\u1ea1ng c\u1ee7a \u0111\u1ed9i nh\u00f3m.<\/p>\n\n\n\n\n\n\n\n\n
              Ch\u1ec9 s\u1ed1<\/th>\nPh\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng<\/th>\nT\u1ea7n su\u1ea5t<\/th>\n<\/tr>\n<\/thead>\n
              T\u00ednh nh\u1ea5t qu\u00e1n v\u1ec1 t\u1ed1c \u0111\u1ed9<\/strong><\/td>\nTheo d\u00f5i \u0111\u1ea7u ra theo th\u1eddi gian. Nh\u1eefng \u0111\u1ed9t bi\u1ebfn gi\u1ea3m c\u00f3 th\u1ec3 cho th\u1ea5y s\u1ef1 ph\u00e2n t\u00e2m.<\/td>\nM\u1ed7i Sprint<\/td>\n<\/tr>\n
              T\u1ef7 l\u1ec7 tham d\u1ef1 cu\u1ed9c h\u1ecdp<\/strong><\/td>\nTheo d\u00f5i t\u1ef7 l\u1ec7 tham gia v\u00e0 m\u1ee9c \u0111\u1ed9 tham gia c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean.<\/td>\nH\u00e0ng tu\u1ea7n<\/td>\n<\/tr>\n
              T\u00e2m tr\u1ea1ng ph\u1ea3n h\u1ed3i<\/strong><\/td>\nPh\u00e2n t\u00edch gi\u1ecdng \u0111i\u1ec7u trong c\u00e1c c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i v\u00e0 nh\u1eadt k\u00fd tr\u00f2 chuy\u1ec7n.<\/td>\nH\u00e0ng th\u00e1ng<\/td>\n<\/tr>\n
              T\u1ef7 l\u1ec7 r\u1eddi b\u1ecf<\/strong><\/td>\nTheo d\u00f5i c\u00e1c tr\u01b0\u1eddng h\u1ee3p r\u1eddi \u0111i v\u00e0 chuy\u1ec3n n\u1ed9i b\u1ed9.<\/td>\nH\u00e0ng qu\u00fd<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

              N\u1ebfu c\u00e1c ch\u1ec9 s\u1ed1 cho th\u1ea5y s\u1ef1 suy gi\u1ea3m, h\u00e3y \u0111i\u1ec1u tra nguy\u00ean nh\u00e2n. C\u00f3 ph\u1ea3i ki\u1ec7t s\u1ee9c kh\u00f4ng? C\u00f3 ph\u1ea3i m\u1ed9t c\u00e1 nh\u00e2n c\u1ee5 th\u1ec3 kh\u00f4ng? C\u00f3 ph\u1ea3i ngh\u1ebdn c\u1ed5 chai quy tr\u00ecnh kh\u00f4ng? D\u1eef li\u1ec7u cung c\u1ea5p n\u1ec1n t\u1ea3ng kh\u00e1ch quan cho c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn.<\/p>\n

              \ud83d\udce3 X\u00e2y d\u1ef1ng v\u0103n h\u00f3a ph\u1ea3n h\u1ed3i mang t\u00ednh x\u00e2y d\u1ef1ng<\/h2>\n

              M\u1ed9t v\u0103n h\u00f3a ch\u1ea5p nh\u1eadn ph\u1ea3n h\u1ed3i nh\u01b0 m\u1ed9t m\u00f3n qu\u00e0 thay v\u00ec m\u1ed9t s\u1ef1 x\u00fac ph\u1ea1m s\u1ebd gi\u1ea3m xung \u0111\u1ed9t. Khi m\u1ecdi ng\u01b0\u1eddi bi\u1ebft c\u00e1ch \u0111\u01b0a ra v\u00e0 ti\u1ebfp nh\u1eadn ph\u00ea b\u00ecnh, h\u1ecd \u00edt c\u00f3 kh\u1ea3 n\u0103ng c\u1ea3m th\u1ea5y b\u1ecb t\u1ed5n th\u01b0\u01a1ng c\u00e1 nh\u00e2n. T\u00edch h\u1ee3p c\u00e1c c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i v\u00e0o v\u00f2ng \u0111\u1eddi d\u1ef1 \u00e1n.<\/p>\n

                \n
              • B\u00e0i h\u1ecdc r\u00fat ra:<\/strong>T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i h\u1ecdp \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 \u0111i\u1ec1u g\u00ec \u0111\u00e3 di\u1ec5n ra t\u1ed1t v\u00e0 \u0111i\u1ec1u g\u00ec ch\u01b0a t\u1ed1t. T\u1eadp trung v\u00e0o c\u1ea3i ti\u1ebfn quy tr\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i \u0111\u1ed5 l\u1ed7i.<\/li>\n
              • \u0110\u00e1nh gi\u00e1 360 \u0111\u1ed9:<\/strong>Cho ph\u00e9p c\u00e1c th\u00e0nh vi\u00ean trong \u0111\u1ed9i cung c\u1ea5p ph\u1ea3n h\u1ed3i \u1ea9n danh v\u1ec1 phong c\u00e1ch h\u1ee3p t\u00e1c.<\/li>\n
              • \u0110\u00e0o t\u1ea1o:<\/strong>Cung c\u1ea5p c\u00e1c bu\u1ed5i workshop v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac.<\/li>\n
              • L\u00e0m g\u01b0\u01a1ng:<\/strong>L\u00e3nh \u0111\u1ea1o ph\u1ea3i l\u00e0m g\u01b0\u01a1ng v\u1ec1 c\u00e1ch ch\u1ea5p nh\u1eadn ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1. N\u1ebfu l\u00e3nh \u0111\u1ea1o ph\u1ea3n \u1ee9ng ph\u00f2ng th\u1ee7, \u0111\u1ed9i nh\u00f3m s\u1ebd l\u00e0m theo.<\/li>\n<\/ul>\n

                \ud83c\udf31 Th\u00f3i quen d\u00e0i h\u1ea1n cho s\u1ef1 h\u1ee3p t\u00e1c b\u1ec1n v\u1eefng<\/h2>\n

                Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n qua th\u1ef1c h\u00e0nh. X\u00e2y d\u1ef1ng c\u00e1c th\u00f3i quen d\u00e0i h\u1ea1n \u0111\u1ea3m b\u1ea3o \u0111\u1ed9i nh\u00f3m lu\u00f4n ki\u00ean c\u01b0\u1eddng tr\u01b0\u1edbc nh\u1eefng th\u00e1ch th\u1ee9c trong t\u01b0\u01a1ng lai. Nh\u1eefng th\u00f3i quen n\u00e0y tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n trong ADN t\u1ed5 ch\u1ee9c.<\/p>\n

                  \n
                • Ghi ch\u00e9p c\u00e1c quy\u1ebft \u0111\u1ecbnh:<\/strong> Duy tr\u00ec nh\u1eadt k\u00fd quy\u1ebft \u0111\u1ecbnh. \u0110i\u1ec1u n\u00e0y ng\u0103n ng\u1eeba nh\u1eefng tranh c\u00e3i v\u1ec1 vi\u1ec7c ‘ai n\u00f3i g\u00ec’ sau n\u00e0y.<\/li>\n
                • Lu\u00e2n phi\u00ean l\u00e3nh \u0111\u1ea1o:<\/strong> Cho ph\u00e9p c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c nhau trong nh\u00f3m d\u1eabn d\u1eaft c\u00e1c cu\u1ed9c h\u1ecdp ho\u1eb7c nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3. \u0110i\u1ec1u n\u00e0y x\u00e2y d\u1ef1ng s\u1ef1 th\u1ea5u c\u1ea3m v\u1edbi nh\u1eefng \u00e1p l\u1ef1c m\u00e0 ng\u01b0\u1eddi kh\u00e1c ph\u1ea3i \u0111\u1ed1i m\u1eb7t.<\/li>\n
                • K\u1ef7 ni\u1ec7m c\u00e1c m\u1ed1c quan tr\u1ecdng:<\/strong> Ghi nh\u1eadn ti\u1ebfn \u0111\u1ed9 c\u00f9ng nhau. Vi\u1ec7c chia s\u1ebb ni\u1ec1m vui k\u1ef7 ni\u1ec7m g\u1eafn k\u1ebft \u0111\u1ed9i nh\u00f3m tr\u01b0\u1edbc nh\u1eefng c\u0103ng th\u1eb3ng trong t\u01b0\u01a1ng lai.<\/li>\n
                • Khuy\u1ebfn kh\u00edch t\u01b0\u01a1ng t\u00e1c x\u00e3 h\u1ed9i:<\/strong> X\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n ngo\u00e0i c\u00e1c nhi\u1ec7m v\u1ee5 c\u00f4ng vi\u1ec7c. Bi\u1ebft ai \u0111\u00f3 nh\u01b0 m\u1ed9t con ng\u01b0\u1eddi s\u1ebd l\u00e0m gi\u1ea3m kh\u1ea3 n\u0103ng xem h\u1ecd nh\u01b0 m\u1ed9t tr\u1edf ng\u1ea1i.<\/li>\n
                • Xem l\u1ea1i nh\u1eadt k\u00fd xung \u0111\u1ed9t:<\/strong> L\u01b0u l\u1ea1i h\u1ed3 s\u01a1 v\u1ec1 c\u00e1ch c\u00e1c xung \u0111\u1ed9t \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. Xem x\u00e9t l\u1ea1i \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 h\u1ecdc h\u1ecfi c\u00e1c m\u1eabu h\u00ecnh v\u00e0 ng\u0103n ng\u1eeba t\u00e1i di\u1ec5n.<\/li>\n<\/ul>\n

                  B\u1eb1ng c\u00e1ch l\u1ed3ng gh\u00e9p nh\u1eefng th\u1ef1c h\u00e0nh n\u00e0y v\u00e0o ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n chuy\u1ec3n t\u1eeb m\u1ed9t c\u00f4ng vi\u1ec7c \u0111\u1ed1i ph\u00f3 ph\u1ea3n \u1ee9ng sang m\u1ed9t k\u1ef7 lu\u1eadt ch\u1ee7 \u0111\u1ed9ng. \u0110\u1ed9i nh\u00f3m h\u1ecdc \u0111\u01b0\u1ee3c c\u00e1ch v\u01b0\u1ee3t qua nh\u1eefng m\u00e2u thu\u1eabn v\u1edbi s\u1ef1 t\u1ef1 tin, khi bi\u1ebft r\u1eb1ng nh\u1eefng b\u1ea5t \u0111\u1ed3ng l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 tinh ch\u1ec9nh con \u0111\u01b0\u1eddng ti\u1ebfn t\u1edbi. S\u1ef1 ki\u00ean c\u01b0\u1eddng n\u00e0y l\u00e0 n\u1ec1n t\u1ea3ng cho s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng.<\/p>\n

                  \ud83c\udf0d \u0110\u1ed9ng l\u1ef1c xung \u0111\u1ed9t t\u1eeb xa so v\u1edbi tr\u1ef1c ti\u1ebfp<\/h2>\n

                  Ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp \u1ea3nh h\u01b0\u1edfng \u0111\u00e1ng k\u1ec3 \u0111\u1ebfn c\u00e1ch xung \u0111\u1ed9t \u0111\u01b0\u1ee3c nh\u1eadn th\u1ee9c v\u00e0 gi\u1ea3i quy\u1ebft. C\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c t\u1eeb xa \u0111\u1ed1i m\u1eb7t v\u1edbi nh\u1eefng th\u00e1ch th\u1ee9c ri\u00eang bi\u1ec7t so v\u1edbi c\u00e1c nh\u00f3m l\u00e0m vi\u1ec7c c\u00f9ng \u0111\u1ecba \u0111i\u1ec3m.<\/p>\n

                    \n
                  • Thi\u1ebfu c\u00e1c t\u00edn hi\u1ec7u phi ng\u00f4n ng\u1eef:<\/strong>Giao ti\u1ebfp d\u1ef1a tr\u00ean v\u0103n b\u1ea3n lo\u1ea1i b\u1ecf s\u1eafc th\u00e1i gi\u1ecdng n\u00f3i v\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3. \u0110i\u1ec1u n\u00e0y l\u00e0m t\u0103ng nguy c\u01a1 hi\u1ec3u l\u1ea7m. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o n\u00ean m\u1eb7c \u0111\u1ecbnh s\u1eed d\u1ee5ng cu\u1ed9c g\u1ecdi video cho nh\u1eefng cu\u1ed9c th\u1ea3o lu\u1eadn nh\u1ea1y c\u1ea3m.<\/li>\n
                  • Xung \u0111\u1ed9t v\u1ec1 m\u00fai gi\u1edd:<\/strong>S\u1ef1 kh\u00e1c bi\u1ec7t v\u1ec1 gi\u1edd l\u00e0m vi\u1ec7c c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn c\u1ea3m gi\u00e1c c\u00f4 l\u1eadp ho\u1eb7c b\u1ea5t c\u00f4ng. H\u00e3y l\u01b0u \u00fd ai c\u00f3 s\u1eb5n \u0111\u1ec3 h\u1ee3p t\u00e1c th\u1eddi gian th\u1ef1c.<\/li>\n
                  • Qu\u00e1 t\u1ea3i th\u00f4ng tin:<\/strong>Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1eeb xa c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o tin nh\u1eafn, d\u1eabn \u0111\u1ebfn qu\u00e1 t\u1ea3i th\u00f4ng tin. X\u00e2y d\u1ef1ng quy t\u1eafc r\u00f5 r\u00e0ng v\u1ec1 vi\u1ec7c khi n\u00e0o d\u00f9ng email thay v\u00ec tin nh\u1eafn t\u1ee9c th\u00ec.<\/li>\n
                  • Im l\u1eb7ng trong c\u00e1c cu\u1ed9c g\u1ecdi:<\/strong>Trong c\u00e1c cu\u1ed9c h\u1ecdp \u1ea3o, im l\u1eb7ng c\u00f3 th\u1ec3 c\u1ea3m gi\u00e1c kh\u00f3 ch\u1ecbu. Khuy\u1ebfn kh\u00edch trao \u0111\u1ed5i theo th\u1ee9 t\u1ef1 c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi \u00fd ki\u1ebfn \u0111\u1ec1u \u0111\u01b0\u1ee3c nghe th\u1ea5y.<\/li>\n<\/ul>\n

                    Hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng s\u1eafc th\u00e1i n\u00e0y gi\u00fap c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o \u0111i\u1ec1u ch\u1ec9nh chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t ph\u00f9 h\u1ee3p v\u1edbi m\u00f4i tr\u01b0\u1eddng c\u1ee5 th\u1ec3 m\u00e0 \u0111\u1ed9i nh\u00f3m ho\u1ea1t \u0111\u1ed9ng.<\/p>\n

                    \ud83d\udee0\ufe0f C\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd b\u1ea5t \u0111\u1ed3ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea7n m\u1ec1m<\/h2>\n

                    M\u1eb7c d\u00f9 c\u00f4ng ngh\u1ec7 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3, c\u1ed1t l\u00f5i c\u1ee7a qu\u1ea3n l\u00fd xung \u0111\u1ed9t n\u1eb1m \u1edf t\u01b0\u01a1ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi. Tuy nhi\u00ean, c\u00e1c c\u00f4ng c\u1ee5 v\u1eadt l\u00fd c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 qu\u00e1 tr\u00ecnh n\u00e0y.<\/p>\n

                      \n
                    • B\u1ea3ng tr\u1eafng:<\/strong>Tr\u1ef1c quan h\u00f3a v\u1ea5n \u0111\u1ec1 tr\u00ean t\u01b0\u1eddng gi\u00fap t\u00e1ch v\u1ea5n \u0111\u1ec1 kh\u1ecfi c\u00e1 nh\u00e2n. N\u00f3 tr\u1edf th\u00e0nh \u0111i\u1ec1u c\u1ea7n gi\u1ea3i quy\u1ebft c\u00f9ng nhau.<\/li>\n
                    • Ma tr\u1eadn quy\u1ebft \u0111\u1ecbnh:<\/strong>S\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111i\u1ec3m \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 c\u00e1c ph\u01b0\u01a1ng \u00e1n m\u1ed9t c\u00e1ch kh\u00e1ch quan. \u0110i\u1ec1u n\u00e0y lo\u1ea1i b\u1ecf thi\u00ean l\u1ec7ch kh\u1ecfi qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh.<\/li>\n
                    • T\u00e0i li\u1ec7u chia s\u1ebb:<\/strong>Ch\u1ec9nh s\u1eeda chung cho ph\u00e9p \u0111\u00f3ng g\u00f3p t\u1ee9c th\u00ec v\u00e0 ki\u1ec3m so\u00e1t phi\u00ean b\u1ea3n. \u0110i\u1ec1u n\u00e0y gi\u1ea3m tranh c\u00e3i v\u1ec1 quy\u1ec1n s\u1edf h\u1eefu t\u00e0i li\u1ec7u.<\/li>\n
                    • L\u1ecbch v\u1eadt l\u00fd:<\/strong>Vi\u1ec7c tr\u1ef1c quan h\u00f3a c\u00e1c m\u1ed1c th\u1eddi gian gi\u00fap \u0111\u1ed3ng b\u1ed9 h\u00f3a k\u1ef3 v\u1ecdng v\u1ec1 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c.<\/li>\n<\/ul>\n

                      Nh\u1eefng c\u00f4ng c\u1ee5 c\u1ee5 th\u1ec3 n\u00e0y h\u1ed7 tr\u1ee3 cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u00e0 kh\u00f4ng thay th\u1ebf nhu c\u1ea7u v\u1ec1 s\u1ef1 ph\u00e1n \u0111o\u00e1n v\u00e0 l\u00f2ng tr\u1eafc \u1ea9n c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n

                      \ud83c\udfc1 Nh\u1eefng suy ngh\u0129 cu\u1ed1i c\u00f9ng v\u1ec1 s\u1ef1 ki\u00ean c\u01b0\u1eddng c\u1ee7a \u0111\u1ed9i nh\u00f3m<\/h2>\n

                      \u0110i\u1ec1u h\u01b0\u1edbng xung \u0111\u1ed9t l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c. Kh\u00f4ng c\u00f3 tr\u1ea1ng th\u00e1i cu\u1ed1i c\u00f9ng n\u00e0o m\u00e0 m\u1ed9t \u0111\u1ed9i nh\u00f3m ho\u00e0n to\u00e0n kh\u00f4ng c\u00f3 xung \u0111\u1ed9t. M\u1ee5c ti\u00eau l\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng n\u01a1i c\u00e1c b\u1ea5t \u0111\u1ed3ng \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3, gi\u00fap d\u1ef1 \u00e1n ti\u1ebfp t\u1ee5c ti\u1ebfn tri\u1ec3n. B\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o giao ti\u1ebfp r\u00f5 r\u00e0ng, gi\u1ea3i quy\u1ebft c\u00f3 c\u1ea5u tr\u00fac v\u00e0 an to\u00e0n v\u1ec1 m\u1eb7t t\u00e2m l\u00fd, c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o c\u00f3 th\u1ec3 b\u1ea3o v\u1ec7 \u0111\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a \u0111\u1ed9i nh\u00f3m ngay c\u1ea3 khi nh\u1eefng th\u00e1ch th\u1ee9c xu\u1ea5t hi\u1ec7n.<\/p>\n

                      H\u00e3y nh\u1edb r\u1eb1ng xung \u0111\u1ed9t l\u00e0 m\u1ed9t t\u00edn hi\u1ec7u. N\u00f3 cho th\u1ea5y m\u1ecdi ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn c\u00f4ng vi\u1ec7c v\u00e0 c\u00f3 quan \u0111i\u1ec3m m\u1ea1nh m\u1ebd. Khai th\u00e1c n\u0103ng l\u01b0\u1ee3ng \u0111\u00f3 \u0111\u00f2i h\u1ecfi s\u1ef1 ki\u00ean nh\u1eabn v\u00e0 k\u1ef9 n\u0103ng. Khi \u0111\u01b0\u1ee3c x\u1eed l\u00fd c\u1ea9n tr\u1ecdng, s\u1ef1 c\u0103ng th\u1eb3ng c\u00f3 th\u1ec3 l\u00e0m s\u00e1ng gi\u00e1 d\u1ef1 \u00e1n l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi. \u0110\u1ed9i nh\u00f3m v\u01b0\u1ee3t qua xung \u0111\u1ed9t c\u00f9ng nhau s\u1ebd tr\u1edf n\u00ean m\u1ea1nh m\u1ebd h\u01a1n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd nh\u1eefng ph\u1ee9c t\u1ea1p trong t\u01b0\u01a1ng lai t\u1ed1t h\u01a1n.<\/p>\n

                      Th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c n\u00e0y m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n. Gi\u00e1m s\u00e1t s\u1ee9c kh\u1ecfe c\u1ee7a \u0111\u1ed9i nh\u00f3m. \u0110i\u1ec1u ch\u1ec9nh khi d\u1ef1 \u00e1n ph\u00e1t tri\u1ec3n. V\u1edbi s\u1ef1 t\u1eadn t\u00e2m theo c\u00e1c nguy\u00ean t\u1eafc n\u00e0y, duy tr\u00ec \u0111\u00e0 ph\u00e1t tri\u1ec3n s\u1ebd tr\u1edf th\u00e0nh k\u1ebft qu\u1ea3 t\u1ef1 nhi\u00ean c\u1ee7a qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3.<\/p>\n","protected":false},"excerpt":{"rendered":"

                      Xung \u0111\u1ed9t trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n kh\u00f4ng ph\u1ea3i l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a th\u1ea5t b\u1ea1i; \u0111\u00f3 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi trong c\u00f4ng vi\u1ec7c h\u1ee3p t\u00e1c ph\u1ee9c t\u1ea1p. Khi…<\/p>\n","protected":false},"author":1,"featured_media":308,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"\u0110i\u1ec1u h\u01b0\u1edbng xung \u0111\u1ed9t d\u1ef1 \u00e1n: Duy tr\u00ec \u0111\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd cho \u0111\u1ed9i nh\u00f3m \ud83d\ude80","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3 trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. Duy tr\u00ec \u0111\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a \u0111\u1ed9i nh\u00f3m, c\u1ea3i thi\u1ec7n s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 ho\u00e0n th\u00e0nh c\u00e1c d\u1ef1 \u00e1n \u0111\u00fang h\u1ea1n m\u00e0 kh\u00f4ng c\u1ea7n k\u1ecbch t\u00ednh.","fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[32],"tags":[39,47],"class_list":["post-307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-project-management","tag-academic","tag-project-management"],"yoast_head":"\n\u0110i\u1ec1u h\u01b0\u1edbng xung \u0111\u1ed9t d\u1ef1 \u00e1n: Duy tr\u00ec \u0111\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd cho \u0111\u1ed9i nh\u00f3m \ud83d\ude80<\/title>\n<meta name=\"description\" content=\"H\u1ecdc c\u00e1c chi\u1ebfn l\u01b0\u1ee3c gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t hi\u1ec7u qu\u1ea3 trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n. 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