{"id":517,"date":"2026-03-23T00:57:53","date_gmt":"2026-03-23T00:57:53","guid":{"rendered":"https:\/\/www.go-togaf.com\/tw\/link-process-steps-to-kpis-bpmn-guide\/"},"modified":"2026-03-23T00:57:53","modified_gmt":"2026-03-23T00:57:53","slug":"link-process-steps-to-kpis-bpmn-guide","status":"publish","type":"post","link":"https:\/\/www.go-togaf.com\/tw\/link-process-steps-to-kpis-bpmn-guide\/","title":{"rendered":"BPMN\u6307\u5357\uff1a\u5c07\u6d41\u7a0b\u6b65\u9a5f\u9023\u7d50\u81f3\u95dc\u9375\u7e3e\u6548\u6307\u6a19\uff0c\u4ee5\u5be6\u73fe\u53ef\u8861\u91cf\u7684\u6210\u679c"},"content":{"rendered":"<p>\u5728\u4f01\u696d\u6d41\u7a0b\u7ba1\u7406\u7684\u9818\u57df\u4e2d\uff0c\u5730\u5716\u7684\u50f9\u503c\u50c5\u53d6\u6c7a\u65bc\u5f15\u5c0e\u5b83\u7684\u7f85\u76e4\u3002\u8a31\u591a\u7d44\u7e54\u6295\u5165\u5927\u91cf\u8cc7\u6e90\uff0c\u4f7f\u7528\u6a19\u6e96\u7b26\u865f\u4f86\u5efa\u6a21\u5176\u5de5\u4f5c\u6d41\u7a0b\uff0c\u5275\u5efa\u8a73\u7d30\u7684\u5716\u8868\uff0c\u4ee5\u8aaa\u660e\u5f9e\u555f\u52d5\u5230\u5b8c\u6210\u7684\u6574\u500b\u5de5\u4f5c\u6d41\u3002\u7136\u800c\uff0c\u7f3a\u4e4f\u91cf\u5316\u652f\u6301\u7684\u8996\u89ba\u5316\u5448\u73fe\u5f80\u5f80\u50c5\u50c5\u662f\u975c\u614b\u7684\u6587\u4ef6\uff0c\u800c\u975e\u63a8\u52d5\u6539\u9032\u7684\u52d5\u614b\u5de5\u5177\u3002\u8981\u771f\u6b63\u4e86\u89e3\u904b\u71df\u7684\u5065\u5eb7\u72c0\u6cc1\uff0c\u5fc5\u9808\u5c07\u6d41\u7a0b\u4e2d\u7684\u6bcf\u4e00\u500b\u7368\u7acb\u6b65\u9a5f\u8207\u7279\u5b9a\u7684\u95dc\u9375\u7e3e\u6548\u6307\u6a19\uff08KPI\uff09\u76f8\u9023\u7d50\u3002\u9019\u7a2e\u5c0d\u9f4a\u5c07\u62bd\u8c61\u7684\u6d3b\u52d5\u8f49\u5316\u70ba\u53ef\u91cf\u5316\u7684\u6578\u64da\u9ede\uff0c\u4f7f\u9818\u5c0e\u8005\u80fd\u5920\u8b58\u5225\u74f6\u9838\u3001\u8a55\u4f30\u6548\u7387\uff0c\u4e26\u63a8\u52d5\u6301\u7e8c\u6539\u9032\u3002<\/p>\n<p>\u672c\u6307\u5357\u63a2\u8a0e\u5728\u4f01\u696d\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u6846\u67b6\u4e0b\uff0c\u5c07\u6d41\u7a0b\u6b65\u9a5f\u8207KPI\u9023\u7d50\u7684\u65b9\u6cd5\u8ad6\u3002\u900f\u904e\u5efa\u7acb\u884c\u52d5\u8207\u6307\u6a19\u4e4b\u9593\u7684\u660e\u78ba\u95dc\u4fc2\uff0c\u7d44\u7e54\u53ef\u5f9e\u6191\u76f4\u89ba\u6c7a\u7b56\u8f49\u5411\u57fa\u65bc\u8b49\u64da\u7684\u7ba1\u7406\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn whiteboard infographic illustrating how to link Business Process Model and Notation (BPMN) process steps to Key Performance Indicators (KPIs) for measurable business outcomes, featuring color-coded markers showing process tasks in blue, five KPI categories (Time, Quality, Cost, Volume, Experience) in green, a five-step methodology flow in orange, and a continuous improvement feedback loop in purple, with key benefits including visibility, accountability, and data-driven decision making\" decoding=\"async\" src=\"https:\/\/www.go-togaf.com\/wp-content\/uploads\/2026\/03\/bpmn-kpi-linkage-whiteboard-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83c\udfd7\ufe0f BPMN\u8207\u6307\u6a19\u4e4b\u9593\u7684\u6838\u5fc3\u95dc\u4fc2<\/h2>\n<p>\u4f01\u696d\u6d41\u7a0b\u6a21\u578b\u8207\u7b26\u865f\uff08BPMN\uff09\u63d0\u4f9b\u4e86\u4e00\u7a2e\u6a19\u6e96\u5316\u7684\u8996\u89ba\u8a9e\u8a00\uff0c\u7528\u65bc\u63cf\u8ff0\u4f01\u696d\u6d41\u7a0b\u3002\u5b83\u4f7f\u7528\u4efb\u52d9\u3001\u7db2\u95dc\u3001\u4e8b\u4ef6\u548c\u6d41\u7a0b\u7b49\u7b26\u865f\u4f86\u5448\u73fe\u5de5\u4f5c\u7684\u751f\u547d\u5468\u671f\u3002\u96d6\u7136\u8a72\u7b26\u865f\u7cfb\u7d71\u5728\u5c55\u793a\u300c<em>\u4ec0\u9ebc<\/em>\u767c\u751f\u300d\u4ee5\u53ca\u300c<em>\u5982\u4f55<\/em>\u6d41\u52d5\u300d\u65b9\u9762\u8868\u73fe\u51fa\u8272\uff0c\u4f46\u5176\u672c\u8eab\u4e26\u672a\u5167\u5efa\u6355\u6349\u300c<em>\u57f7\u884c\u5f97\u5982\u4f55<\/em>\u300d\u7684\u6a5f\u5236\u3002\u9019\u6b63\u662f\u95dc\u9375\u7e3e\u6548\u6307\u6a19\uff08KPI\uff09\u6574\u5408\u8b8a\u5f97\u81f3\u95dc\u91cd\u8981\u7684\u539f\u56e0\u3002<\/p>\n<ul>\n<li><strong>\u6d41\u7a0b\u6b65\u9a5f\uff1a<\/strong> \u9019\u4e9b\u662f\u5206\u914d\u7d66\u8cc7\u6e90\uff08\u4eba\u529b\u6216\u81ea\u52d5\u5316\u7cfb\u7d71\uff09\u7684\u55ae\u7368\u6d3b\u52d5\u6216\u4efb\u52d9\u3002\u7bc4\u4f8b\u5305\u62ec\u300c\u6838\u5c0d\u767c\u7968\u300d\u3001\u300c\u6838\u51c6\u8acb\u6c42\u300d\u6216\u300c\u51fa\u8ca8\u8a02\u55ae\u300d\u3002<\/li>\n<li><strong>\u95dc\u9375\u7e3e\u6548\u6307\u6a19\uff1a<\/strong> \u9019\u4e9b\u662f\u7528\u65bc\u8a55\u4f30\u6210\u529f\u7684\u53ef\u91cf\u5316\u6307\u6a19\u3002\u7bc4\u4f8b\u5305\u62ec\u6301\u7e8c\u6642\u9593\u3001\u932f\u8aa4\u7387\u3001\u55ae\u4f4d\u6210\u672c\u6216\u5ba2\u6236\u6eff\u610f\u5ea6\u5206\u6578\u3002<\/li>\n<li><strong>\u9023\u7d50\uff1a<\/strong> \u9019\u7a2e\u9023\u7d50\u5c07\u7279\u5b9a\u7684BPMN\u5143\u7d20\u8207\u7279\u5b9a\u7684\u6307\u6a19\u76f8\u9023\uff0c\u5efa\u7acb\u8d77\u53ef\u8ffd\u8e64\u7684\u8cac\u4efb\u93c8\u3002<\/li>\n<\/ul>\n<p>\u7576\u9019\u5169\u500b\u5143\u7d20\u812b\u7bc0\u6642\uff0c\u6d41\u7a0b\u512a\u5316\u4fbf\u6dea\u70ba\u731c\u6e2c\u3002\u5982\u679c\u67d0\u500b\u6d41\u7a0b\u6b65\u9a5f\u8017\u6642\u904e\u9577\uff0c\u4f46\u6c92\u6709\u4efb\u4f55KPI\u7528\u4f86\u8861\u91cf\u6642\u9593\uff0c\u90a3\u9ebc\u5ef6\u9072\u5c07\u4e00\u76f4\u96b1\u85cf\uff0c\u76f4\u5230\u5f71\u97ff\u6700\u7d42\u4ea4\u4ed8\u6210\u679c\u624d\u6703\u88ab\u5bdf\u89ba\u3002\u5c07\u6b65\u9a5f\u8207KPI\u9023\u7d50\uff0c\u53ef\u78ba\u4fdd\u5de5\u4f5c\u6d41\u7a0b\u4e2d\u7684\u6bcf\u4e00\u74b0\u7bc0\u90fd\u53d7\u5230\u5be9\u67e5\u8207\u8a55\u4f30\u3002<\/p>\n<h2>\ud83c\udfaf \u70ba\u4f55\u6e2c\u91cf\u5728\u6d41\u7a0b\u5efa\u6a21\u4e2d\u81f3\u95dc\u91cd\u8981<\/h2>\n<p>\u6e2c\u91cf\u4e26\u975e\u50c5\u50c5\u70ba\u4e86\u5831\u544a\u800c\u6536\u96c6\u6578\u64da\u3002\u5b83\u5728\u904b\u71df\u67b6\u69cb\u4e2d\u627f\u64d4\u591a\u9805\u6230\u7565\u529f\u80fd\u3002<\/p>\n<ul>\n<li><strong>\u53ef\u898b\u6027\uff1a<\/strong> \u5b83\u63ed\u793a\u4e86\u6d41\u7a0b\u7684\u5be6\u969b\u72c0\u614b\u8207\u8a2d\u8a08\u72c0\u614b\u4e4b\u9593\u7684\u5dee\u7570\u3002\u6a21\u578b\u8207\u73fe\u5be6\u4e4b\u9593\u7684\u843d\u5dee\u5c07\u8b8a\u5f97\u986f\u800c\u6613\u898b\u3002<\/li>\n<li><strong>\u8cac\u4efb\u6b78\u5c6c\uff1a<\/strong> \u7576\u6307\u6a19\u8207\u7279\u5b9a\u6b65\u9a5f\u639b\u9264\u6642\uff0c\u8cac\u4efb\u6b78\u5c6c\u8b8a\u5f97\u66f4\u660e\u78ba\u3002\u5229\u76ca\u76f8\u95dc\u8005\u80fd\u6e05\u695a\u770b\u51fa\u54ea\u4e9b\u9818\u57df\u9700\u8981\u95dc\u6ce8\u3002<\/li>\n<li><strong>\u6301\u7e8c\u6539\u9032\uff1a<\/strong> \u6578\u64da\u63d0\u4f9b\u4e86\u6e2c\u8a66\u8b8a\u66f4\u6240\u9700\u7684\u57fa\u6e96\u3002\u82e5\u7121\u6e2c\u91cf\uff0c\u4fbf\u7121\u6cd5\u5224\u65b7\u67d0\u9805\u4fee\u6539\u662f\u5426\u63d0\u5347\u4e86\u6216\u964d\u4f4e\u4e86\u7e3e\u6548\u3002<\/li>\n<li><strong>\u8cc7\u6e90\u914d\u7f6e\uff1a<\/strong> \u6307\u6a19\u80fd\u7a81\u986f\u8cc7\u6e90\u6d88\u8017\u6700\u56b4\u91cd\u7684\u74b0\u7bc0\uff0c\u6709\u52a9\u65bc\u9810\u7b97\u7de8\u5217\u8207\u4eba\u529b\u914d\u7f6e\u6c7a\u7b56\u3002<\/li>\n<\/ul>\n<p>\u60f3\u50cf\u4e00\u500b\u5ba2\u6236\u6295\u8a34\u8655\u7406\u6d41\u7a0b\u88ab\u5efa\u6a21\u7684\u60c5\u5883\u3002\u82e5\u7121KPI\uff0c\u6a21\u578b\u50c5\u986f\u793a\u5f9e\u300c\u63a5\u6536\u6295\u8a34\u300d\u5230\u300c\u89e3\u6c7a\u554f\u984c\u300d\u7684\u8def\u5f91\u3002\u4f46\u82e5\u52a0\u5165KPI\uff0c\u6a21\u578b\u4fbf\u986f\u793a\u300c\u8abf\u67e5\u6839\u672c\u539f\u56e0\u300d\u6b65\u9a5f\u4f54\u4e86\u7e3d\u89e3\u6c7a\u6642\u9593\u768470%\uff0c\u986f\u793a\u8a72\u74b0\u7bc0\u9700\u8981\u66f4\u597d\u7684\u57f9\u8a13\u6216\u5de5\u5177\u652f\u63f4\u3002<\/p>\n<h2>\ud83d\udccb \u70ba\u6d41\u7a0b\u6b65\u9a5f\u5206\u985e\u60a8\u7684KPI<\/h2>\n<p>\u4e26\u975e\u6240\u6709\u6307\u6a19\u90fd\u5177\u6709\u540c\u7b49\u91cd\u8981\u6027\u3002\u8981\u5efa\u7acb\u7a69\u5065\u7684\u8861\u91cf\u6846\u67b6\uff0c\u5fc5\u9808\u6839\u64da\u6307\u6a19\u6240\u8861\u91cf\u7684\u5167\u5bb9\u5c0dKPI\u9032\u884c\u5206\u985e\u3002\u4e0d\u540c\u7684\u6d41\u7a0b\u6b65\u9a5f\u9700\u8981\u4e0d\u540c\u985e\u578b\u7684\u6307\u6a19\u3002\u4e0b\u8868\u6982\u8ff0\u4e86\u8207BPMN\u6b65\u9a5f\u5206\u6790\u76f8\u95dc\u7684\u4e3b\u8981\u5206\u985e\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>KPI\u5206\u985e<\/th>\n<th>\u95dc\u6ce8\u9818\u57df<\/th>\n<th>\u7bc4\u4f8b\u6307\u6a19<\/th>\n<th>\u76f8\u95dc\u6d41\u7a0b\u6b65\u9a5f<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u6642\u9593\u5c0e\u5411<\/strong><\/td>\n<td>\u901f\u5ea6\u8207\u6548\u7387<\/td>\n<td>\u9031\u671f\u6642\u9593<\/td>\n<td>\u5be9\u6279\u4efb\u52d9\u3001\u8f49\u63db\u6b65\u9a5f<\/td>\n<\/tr>\n<tr>\n<td><strong>\u54c1\u8cea\u5c0e\u5411<\/strong><\/td>\n<td>\u6e96\u78ba\u6027\u8207\u5408\u898f\u6027<\/td>\n<td>\u932f\u8aa4\u7387<\/td>\n<td>\u8cc7\u6599\u8f38\u5165\u3001\u9a57\u8b49<\/td>\n<\/tr>\n<tr>\n<td><strong>\u6210\u672c\u5c0e\u5411<\/strong><\/td>\n<td>\u8ca1\u52d9\u5f71\u97ff<\/td>\n<td>\u6bcf\u7b46\u4ea4\u6613\u6210\u672c<\/td>\n<td>\u8cc7\u6e90\u5bc6\u96c6\u578b\u6d3b\u52d5<\/td>\n<\/tr>\n<tr>\n<td><strong>\u6578\u91cf\u5c0e\u5411<\/strong><\/td>\n<td>\u541e\u5410\u91cf<\/td>\n<td>\u6bcf\u5c0f\u6642\u8655\u7406\u9805\u76ee\u6578<\/td>\n<td>\u6279\u6b21\u64cd\u4f5c<\/td>\n<\/tr>\n<tr>\n<td><strong>\u7d93\u9a57\u5c0e\u5411<\/strong><\/td>\n<td>\u4f7f\u7528\u8005\u6eff\u610f\u5ea6<\/td>\n<td>CSAT\u5206\u6578<\/td>\n<td>\u9762\u5c0d\u5ba2\u6236\u7684\u4efb\u52d9<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u7d50\u5408\u9019\u4e9b\u5206\u985e\u53ef\u78ba\u4fdd\u5c0d\u7e3e\u6548\u6709\u5747\u8861\u7684\u8996\u89d2\u3002\u904e\u5ea6\u95dc\u6ce8\u6642\u9593\u53ef\u80fd\u5c0e\u81f4\u5de5\u4f5c\u5306\u5fd9\u4e26\u7522\u751f\u54c1\u8cea\u554f\u984c\uff0c\u800c\u50c5\u95dc\u6ce8\u54c1\u8cea\u5247\u53ef\u80fd\u964d\u4f4e\u541e\u5410\u91cf\u3002\u76ee\u6a19\u662f\u627e\u5230\u8207\u7d44\u7e54\u6230\u7565\u4e00\u81f4\u7684\u5e73\u8861\u9ede\u3002<\/p>\n<h2>\ud83e\udded \u5c07\u6b65\u9a5f\u8207\u6307\u6a19\u5c0d\u61c9\u7684\u65b9\u6cd5\u8ad6<\/h2>\n<p>\u5efa\u7acb\u6d41\u7a0b\u6b65\u9a5f\u8207KPI\u4e4b\u9593\u7684\u9023\u7d50\u9700\u8981\u7cfb\u7d71\u6027\u7684\u65b9\u6cd5\u3002\u50c5\u96a8\u6a5f\u5206\u914d\u6307\u6a19\u662f\u4e0d\u5920\u7684\u3002\u4ee5\u4e0b\u65b9\u6cd5\u8ad6\u53ef\u78ba\u4fdd\u908f\u8f2f\u4e14\u53ef\u57f7\u884c\u7684\u9023\u7d50\u3002<\/p>\n<h3>1. \u8b58\u5225\u95dc\u9375\u63a7\u5236\u9ede<\/h3>\n<p>\u6aa2\u8996BPMN\u5716\u8868\uff0c\u8b58\u5225\u5c0d\u6574\u9ad4\u7d50\u679c\u5f71\u97ff\u6700\u5927\u7684\u6b65\u9a5f\u3002\u9019\u4e9b\u6b65\u9a5f\u901a\u5e38\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u6c7a\u7b56\u767c\u751f\u7684\u9580\u6236\u3002<\/li>\n<li>\u6d89\u53ca\u5916\u90e8\u4ea4\u63a5\u7684\u4efb\u52d9\u3002<\/li>\n<li>\u6d88\u8017\u6700\u591a\u8cc7\u6e90\u7684\u6d3b\u52d5\u3002<\/li>\n<li>\u932f\u8aa4\u7d93\u5e38\u767c\u751f\u7684\u6b65\u9a5f\u3002<\/li>\n<\/ul>\n<h3>2. \u5b9a\u7fa9\u6210\u529f\u6a19\u6e96<\/h3>\n<p>\u91dd\u5c0d\u6bcf\u500b\u95dc\u9375\u63a7\u5236\u9ede\uff0c\u5b9a\u7fa9\u6210\u529f\u7684\u6a23\u8c8c\u3002\u6240\u8b02\u300c\u6210\u529f\u300d\u662f\u6307\u5feb\u901f\u5b8c\u6210\uff0c\u9084\u662f\u96f6\u932f\u8aa4\u5b8c\u6210\uff1f\u6a19\u6e96\u5fc5\u9808\u5177\u9ad4\u3001\u53ef\u8861\u91cf\u3001\u53ef\u9054\u6210\u3001\u76f8\u95dc\u4e14\u6709\u6642\u9593\u9650\u5236\uff08SMART\uff09\u3002<\/p>\n<h3>3. \u9078\u64c7\u8cc7\u6599\u4f86\u6e90<\/h3>\n<p>\u78ba\u5b9aKPI\u8cc7\u6599\u7684\u4f86\u6e90\u3002\u5728\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u53ef\u80fd\u662f\u7cfb\u7d71\u8a18\u9304\u3001\u6642\u9593\u6233\u8a18\u6216\u4f7f\u7528\u8005\u8f38\u5165\uff1b\u5728\u624b\u52d5\u74b0\u5883\u4e2d\uff0c\u53ef\u80fd\u9700\u8981\u554f\u5377\u8abf\u67e5\u6216\u624b\u52d5\u8a18\u9304\u8868\u3002\u8cc7\u6599\u4f86\u6e90\u5fc5\u9808\u53ef\u9760\u4e14\u4e00\u81f4\u3002<\/p>\n<h3>4. \u5206\u914d\u8ca0\u8cac\u4eba<\/h3>\n<p>\u6bcf\u500b\u8207\u6d41\u7a0b\u6b65\u9a5f\u76f8\u95dc\u7684KPI\u90fd\u9700\u6307\u5b9a\u8ca0\u8cac\u4eba\u3002\u6b64\u4eba\u6216\u8077\u4f4d\u8ca0\u8cac\u76e3\u63a7\u8a72\u6307\u6a19\uff0c\u4e26\u5728\u9580\u6abb\u503c\u88ab\u7a81\u7834\u6642\u63a1\u53d6\u884c\u52d5\u3002<\/p>\n<h3>5. \u5efa\u7acb\u9580\u6abb\u503c<\/h3>\n<p>\u70ba\u6bcf\u500b\u6307\u6a19\u5b9a\u7fa9\u53ef\u63a5\u53d7\u7684\u7bc4\u570d\u300224\u5c0f\u6642\u7684\u9031\u671f\u6642\u9593\u53ef\u80fd\u53ef\u63a5\u53d7\uff0c\u4f4648\u5c0f\u6642\u53ef\u80fd\u5c31\u6703\u89f8\u767c\u8b66\u793a\u3002\u9019\u4e9b\u9580\u6abb\u503c\u5c07\u5f15\u5c0e\u76e3\u63a7\u6d41\u7a0b\u3002<\/p>\n<h2>\ud83d\udce1 \u8cc7\u6599\u4f86\u6e90\u8207\u6536\u96c6\u65b9\u6cd5<\/h2>\n<p>\u6d41\u7a0b\u6b65\u9a5f\u8207KPI\u4e4b\u9593\u9023\u7d50\u7684\u6e96\u78ba\u6027\uff0c\u5b8c\u5168\u53d6\u6c7a\u65bc\u57fa\u790e\u8cc7\u6599\u7684\u54c1\u8cea\u3002\u6839\u64da\u7d44\u7e54\u6578\u4f4d\u57fa\u790e\u8a2d\u65bd\u7684\u6210\u719f\u5ea6\uff0c\u8cc7\u6599\u6536\u96c6\u53ef\u63a1\u53d6\u591a\u7a2e\u65b9\u5f0f\u3002<\/p>\n<ul>\n<li><strong>\u7cfb\u7d71\u8a18\u9304\uff1a<\/strong>\u5927\u591a\u6578\u6578\u4f4d\u7cfb\u7d71\u6703\u8a18\u9304\u4efb\u52d9\u958b\u59cb\u8207\u5b8c\u6210\u7684\u6642\u9593\u6233\u8a18\u3002\u9019\u662f\u6642\u9593\u5c0e\u5411KPI\u6700\u6e96\u78ba\u7684\u4f86\u6e90\u3002<\/li>\n<li><strong>\u624b\u52d5\u8f38\u5165\uff1a<\/strong>\u5c0d\u65bc\u6d89\u53ca\u5be6\u9ad4\u4e92\u52d5\u7684\u6d41\u7a0b\uff0c\u54e1\u5de5\u53ef\u80fd\u9700\u8981\u624b\u52d5\u8a18\u9304\u6642\u9593\u6216\u72c0\u614b\u3002\u9019\u6703\u5e36\u4f86\u4eba\u70ba\u932f\u8aa4\u7684\u98a8\u96aa\uff0c\u4f46\u6709\u6642\u662f\u5fc5\u8981\u7684\u3002<\/li>\n<li><strong>\u81ea\u52d5\u89f8\u767c\uff1a<\/strong>\u4f8b\u5982\u96fb\u5b50\u90f5\u4ef6\u901a\u77e5\u6216\u8cc7\u6599\u5eab\u66f4\u65b0\u7b49\u4e8b\u4ef6\uff0c\u53ef\u5728\u7121\u9700\u4eba\u5de5\u5e72\u9810\u7684\u60c5\u6cc1\u4e0b\uff0c\u6a19\u793a\u67d0\u4e00\u6b65\u9a5f\u5df2\u5b8c\u6210\u3002<\/li>\n<li><strong>\u554f\u5377\u8abf\u67e5\uff1a<\/strong>\u91dd\u5c0d\u54c1\u8cea\u6216\u9ad4\u9a57\u6307\u6a19\uff0c\u9700\u8981\u76f4\u63a5\u4f86\u81ea\u63a5\u6536\u8f38\u51fa\u4eba\u54e1\u7684\u53cd\u994b\u3002<\/li>\n<\/ul>\n<p>\u7121\u8ad6\u4f7f\u7528\u4f55\u7a2e\u65b9\u6cd5\uff0c\u8cc7\u6599\u5b8c\u6574\u6027\u81f3\u95dc\u91cd\u8981\u3002\u4e0d\u4e00\u81f4\u7684\u8a18\u9304\u505a\u6cd5\u6703\u4f7fKPI\u6beb\u7121\u610f\u7fa9\u3002\u8cc7\u6599\u8f38\u5165\u683c\u5f0f\u8207\u6536\u96c6\u6d41\u7a0b\u7684\u6a19\u6e96\u5316\u81f3\u95dc\u91cd\u8981\u3002<\/p>\n<h2>\ud83d\udd04 \u5206\u6790\u7d50\u679c\u4ee5\u5be6\u73fe\u6301\u7e8c\u6539\u5584<\/h2>\n<p>\u8cc7\u6599\u6536\u96c6\u4e26\u8207\u6d41\u7a0b\u6b65\u9a5f\u9023\u7d50\u5f8c\uff0c\u5206\u6790\u968e\u6bb5\u4fbf\u958b\u59cb\u3002\u76ee\u6a19\u662f\u8b58\u5225\u51fa\u986f\u793a\u512a\u5316\u6a5f\u6703\u7684\u6a21\u5f0f\u8207\u5dee\u7570\u3002<\/p>\n<h3>\u8b58\u5225\u74f6\u9838<\/h3>\n<p>\u74f6\u9838\u8868\u73fe\u70ba\u9031\u671f\u6642\u9593\u660e\u986f\u8d85\u904e\u9580\u6abb\u503c\uff0c\u6216\u5de5\u4f5c\u4f47\u5217\u7d2f\u7a4d\u7684\u6b65\u9a5f\u3002\u900f\u904e\u5206\u6790KPI\u8cc7\u6599\uff0c\u53ef\u4ee5\u7cbe\u78ba\u627e\u51fa\u62d6\u6162\u6574\u500b\u6d41\u7a0b\u7684\u6b65\u9a5f\u3002<\/p>\n<h3>\u767c\u73fe\u54c1\u8cea\u504f\u79fb<\/h3>\n<p>\u54c1\u8cea\u6307\u6a19\u6709\u52a9\u65bc\u5075\u6e2c\u6d41\u7a0b\u958b\u59cb\u52a3\u5316\u7684\u6642\u6a5f\u3002\u82e5\u7279\u5b9a\u9a57\u8b49\u6b65\u9a5f\u7684\u932f\u8aa4\u7387\u96a8\u6642\u9593\u4e0a\u5347\uff0c\u53ef\u80fd\u8868\u793a\u75b2\u52de\u3001\u8a13\u7df4\u4e0d\u8db3\uff0c\u6216\u8f38\u5165\u8cc7\u6599\u54c1\u8cea\u767c\u751f\u8b8a\u5316\u3002<\/p>\n<h3>\u8a55\u4f30\u8cc7\u6e90\u4f7f\u7528\u60c5\u6cc1<\/h3>\n<p>\u57fa\u65bc\u6210\u672c\u7684KPI\u53ef\u63ed\u793a\u8cc7\u6e90\u662f\u5426\u88ab\u6709\u6548\u5229\u7528\u3002\u5982\u679c\u67d0\u500b\u6b65\u9a5f\u9700\u8981\u5927\u91cf\u4eba\u529b\u6295\u5165\u4f46\u7522\u51fa\u7684\u50f9\u503c\u8f03\u4f4e\uff0c\u5247\u53ef\u80fd\u9069\u5408\u81ea\u52d5\u5316\u6216\u53d6\u6d88\u3002<\/p>\n<h3>\u53cd\u994b\u8ff4\u5708<\/h3>\n<p>\u5206\u6790\u7d50\u679c\u61c9\u53cd\u994b\u81f3\u6d41\u7a0b\u6a21\u578b\u4e2d\u3002\u82e5\u6578\u64da\u986f\u793a\u67d0\u500b\u7279\u5b9a\u8def\u5f91\u5f88\u5c11\u88ab\u63a1\u7528\uff0c\u6a21\u578b\u53ef\u80fd\u9700\u8981\u7c21\u5316\u3002\u82e5\u67d0\u500b\u6b65\u9a5f\u6301\u7e8c\u5931\u6557\uff0c\u5247\u6d41\u7a0b\u8a2d\u8a08\u672c\u8eab\u53ef\u80fd\u9700\u8981\u4fee\u6539\u3002<\/p>\n<h2>\ud83d\uded1 \u5e38\u898b\u6311\u6230\u8207\u89e3\u6c7a\u65b9\u6848<\/h2>\n<p>\u70ba\u6d41\u7a0b\u6b65\u9a5f\u5be6\u65bdKPI\u6846\u67b6\u4e26\u975e\u6beb\u7121\u56f0\u96e3\u3002\u53ca\u65e9\u8b58\u5225\u9019\u4e9b\u6311\u6230\uff0c\u6709\u52a9\u65bc\u5236\u5b9a\u6709\u6548\u7684\u7de9\u89e3\u7b56\u7565\u3002<\/p>\n<ul>\n<li><strong>\u6311\u6230\uff1a\u8cc7\u6599\u5b64\u5cf6<\/strong><br \/>\n  \u8cc7\u6599\u901a\u5e38\u5132\u5b58\u5728\u7121\u6cd5\u4e92\u901a\u7684\u4e0d\u540c\u7cfb\u7d71\u4e2d\u3002<br \/>\n<em>\u89e3\u6c7a\u65b9\u6848\uff1a<\/em> \u5efa\u7acb\u6574\u5408\u5c64\u6216\u4e2d\u4ecb\u8edf\u9ad4\uff0c\u5728\u5206\u6790\u524d\u532f\u805a\u8cc7\u6599\u3002<\/li>\n<li><strong>\u6311\u6230\uff1a\u6307\u6a19\u904e\u8f09<\/strong><br \/>\n  \u592a\u591aKPI\u6703\u8b93\u5229\u5bb3\u95dc\u4fc2\u4eba\u611f\u5230\u56f0\u60d1\uff0c\u4e26\u5206\u6563\u7126\u9ede\u3002<br \/>\n<em>\u89e3\u6c7a\u65b9\u6848\uff1a<\/em> \u5c07\u6d3b\u8e8d\u7684KPI\u6578\u91cf\u9650\u5236\u5728\u6700\u95dc\u9375\u7684\u5c11\u6578\u5e7e\u500b\uff0c\u4ee5\u63a8\u52d5\u6230\u7565\u50f9\u503c\u3002<\/li>\n<li><strong>\u6311\u6230\uff1a\u57fa\u7dda\u4e0d\u6e96\u78ba<\/strong><br \/>\n  \u5728\u7f3a\u4e4f\u6b77\u53f2\u80cc\u666f\u7684\u60c5\u6cc1\u4e0b\u8a2d\u5b9a\u76ee\u6a19\uff0c\u6703\u5c0e\u81f4\u4e0d\u5207\u5be6\u969b\u7684\u76ee\u6a19\u3002<br \/>\n<em>\u89e3\u6c7a\u65b9\u6848\uff1a<\/em> \u5728\u8a2d\u5b9a\u6700\u7d42\u76ee\u6a19\u524d\uff0c\u5148\u6536\u96c6\u4e00\u6bb5\u671f\u9593\u7684\u57fa\u7dda\u8cc7\u6599\u3002<\/li>\n<li><strong>\u6311\u6230\uff1a\u6297\u62d2\u76e3\u63a7<\/strong><br \/>\n  \u54e1\u5de5\u53ef\u80fd\u89ba\u5f97\u88ab\u4e0d\u516c\u5e73\u5730\u76e3\u63a7\u3002<br \/>\n<em>\u89e3\u6c7a\u65b9\u6848\uff1a<\/em> \u5c07\u6307\u6a19\u8996\u70ba\u6d41\u7a0b\u6539\u9032\u7684\u5de5\u5177\uff0c\u800c\u975e\u500b\u4eba\u76e3\u63a7\u7684\u624b\u6bb5\u3002<\/li>\n<\/ul>\n<h2>\ud83d\udd01 \u5efa\u7acb\u53cd\u994b\u8ff4\u5708<\/h2>\n<p>\u6e2c\u91cf\u4e0d\u662f\u4e00\u6b21\u6027\u7684\u6d3b\u52d5\uff0c\u800c\u662f\u4e00\u500b\u9700\u8981\u5b9a\u671f\u6aa2\u8996\u7684\u6301\u7e8c\u5faa\u74b0\u3002\u53cd\u994b\u8ff4\u5708\u78ba\u4fdd\u6d41\u7a0b\u6a21\u578b\u80fd\u96a8\u8457\u5546\u696d\u74b0\u5883\u7684\u8b8a\u5316\u800c\u6f14\u9032\u3002<\/p>\n<ol>\n<li><strong>\u76e3\u63a7\uff1a<\/strong> \u6301\u7e8c\u8ffd\u8e64\u8207\u6d41\u7a0b\u6b65\u9a5f\u76f8\u95dc\u7684KPI\u3002<\/li>\n<li><strong>\u5831\u544a\uff1a<\/strong> \u6309\u5b9a\u671f\u7a0b\u8207\u76f8\u95dc\u5229\u5bb3\u95dc\u4fc2\u4eba\u5206\u4eab\u767c\u73fe\u3002<\/li>\n<li><strong>\u6aa2\u8996\uff1a<\/strong> \u8209\u884c\u6703\u8b70\uff0c\u8a0e\u8ad6\u5dee\u7570\u8207\u6839\u672c\u539f\u56e0\u3002<\/li>\n<li><strong>\u8abf\u6574\uff1a<\/strong> \u6839\u64da\u6d1e\u5bdf\u8abf\u6574\u6d41\u7a0b\u6a21\u578b\u6216\u6307\u6a19\u672c\u8eab\u3002<\/li>\n<li><strong>\u5be6\u65bd\uff1a<\/strong> 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