{"id":516,"date":"2026-03-23T00:57:53","date_gmt":"2026-03-23T00:57:53","guid":{"rendered":"https:\/\/www.go-togaf.com\/cn\/link-process-steps-to-kpis-bpmn-guide\/"},"modified":"2026-03-23T00:57:53","modified_gmt":"2026-03-23T00:57:53","slug":"link-process-steps-to-kpis-bpmn-guide","status":"publish","type":"post","link":"https:\/\/www.go-togaf.com\/cn\/link-process-steps-to-kpis-bpmn-guide\/","title":{"rendered":"BPMN\u6307\u5357\uff1a\u5c06\u6d41\u7a0b\u6b65\u9aa4\u4e0e\u5173\u952e\u7ee9\u6548\u6307\u6807\u5173\u8054\uff0c\u5b9e\u73b0\u53ef\u8861\u91cf\u7684\u6210\u679c"},"content":{"rendered":"<p>\u5728\u4e1a\u52a1\u6d41\u7a0b\u7ba1\u7406\u7684\u9886\u57df\u4e2d\uff0c\u5730\u56fe\u7684\u4ef7\u503c\u53d6\u51b3\u4e8e\u6307\u5f15\u5b83\u7684\u7f57\u76d8\u3002\u8bb8\u591a\u7ec4\u7ec7\u6295\u5165\u5927\u91cf\u8d44\u6e90\uff0c\u4f7f\u7528\u6807\u51c6\u7b26\u53f7\u6765\u5efa\u6a21\u5176\u5de5\u4f5c\u6d41\u7a0b\uff0c\u521b\u5efa\u51fa\u8be6\u7ec6\u56fe\u8868\uff0c\u6e05\u6670\u5c55\u793a\u4ece\u542f\u52a8\u5230\u5b8c\u6210\u7684\u5de5\u4f5c\u6d41\u3002\u7136\u800c\uff0c\u7f3a\u4e4f\u91cf\u5316\u652f\u6301\u7684\u89c6\u89c9\u5448\u73b0\u5f80\u5f80\u4ec5\u505c\u7559\u5728\u9759\u6001\u6587\u6863\u5c42\u9762\uff0c\u800c\u975e\u52a8\u6001\u7684\u6539\u8fdb\u5de5\u5177\u3002\u8981\u771f\u6b63\u4e86\u89e3\u8fd0\u8425\u7684\u5065\u5eb7\u72b6\u51b5\uff0c\u5fc5\u987b\u5c06\u6d41\u7a0b\u4e2d\u7684\u6bcf\u4e00\u4e2a\u72ec\u7acb\u6b65\u9aa4\u4e0e\u7279\u5b9a\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u76f8\u8fde\u63a5\u3002\u8fd9\u79cd\u5bf9\u9f50\u5c06\u62bd\u8c61\u6d3b\u52a8\u8f6c\u5316\u4e3a\u53ef\u91cf\u5316\u7684\u6570\u636e\u70b9\uff0c\u4f7f\u9886\u5bfc\u8005\u80fd\u591f\u8bc6\u522b\u74f6\u9888\u3001\u8bc4\u4f30\u6548\u7387\uff0c\u5e76\u63a8\u52a8\u6301\u7eed\u6539\u8fdb\u3002<\/p>\n<p>\u672c\u6307\u5357\u63a2\u8ba8\u4e86\u5728\u4e1a\u52a1\u6d41\u7a0b\u6a21\u578b\u4e0e\u7b26\u53f7\uff08BPMN\uff09\u80cc\u666f\u4e0b\uff0c\u5c06\u6d41\u7a0b\u6b65\u9aa4\u4e0e\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u5173\u8054\u7684\u65b9\u6cd5\u8bba\u3002\u901a\u8fc7\u5efa\u7acb\u884c\u52a8\u4e0e\u6307\u6807\u4e4b\u95f4\u7684\u660e\u786e\u5173\u7cfb\uff0c\u7ec4\u7ec7\u80fd\u591f\u4ece\u57fa\u4e8e\u76f4\u89c9\u7684\u51b3\u7b56\u8f6c\u5411\u57fa\u4e8e\u8bc1\u636e\u7684\u7ba1\u7406\u3002<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img alt=\"Hand-drawn whiteboard infographic illustrating how to link Business Process Model and Notation (BPMN) process steps to Key Performance Indicators (KPIs) for measurable business outcomes, featuring color-coded markers showing process tasks in blue, five KPI categories (Time, Quality, Cost, Volume, Experience) in green, a five-step methodology flow in orange, and a continuous improvement feedback loop in purple, with key benefits including visibility, accountability, and data-driven decision making\" decoding=\"async\" src=\"https:\/\/www.go-togaf.com\/wp-content\/uploads\/2026\/03\/bpmn-kpi-linkage-whiteboard-infographic.jpg\"\/><\/figure>\n<\/div>\n<h2>\ud83c\udfd7\ufe0f BPMN\u4e0e\u6307\u6807\u4e4b\u95f4\u7684\u6838\u5fc3\u5173\u7cfb<\/h2>\n<p>\u4e1a\u52a1\u6d41\u7a0b\u6a21\u578b\u4e0e\u7b26\u53f7\uff08BPMN\uff09\u63d0\u4f9b\u4e86\u4e00\u79cd\u6807\u51c6\u5316\u7684\u89c6\u89c9\u8bed\u8a00\uff0c\u7528\u4e8e\u63cf\u8ff0\u4e1a\u52a1\u6d41\u7a0b\u3002\u5b83\u4f7f\u7528\u4efb\u52a1\u3001\u7f51\u5173\u3001\u4e8b\u4ef6\u548c\u6d41\u7a0b\u7b49\u7b26\u53f7\u6765\u63cf\u7ed8\u5de5\u4f5c\u7684\u751f\u547d\u5468\u671f\u3002\u5c3d\u7ba1\u8be5\u7b26\u53f7\u4f53\u7cfb\u5728\u5c55\u793a\u201c<em>\u4ec0\u4e48<\/em>\u53d1\u751f<em>\u5982\u4f55<\/em>\u6d41\u52a8\u65b9\u9762\u8868\u73b0\u51fa\u8272\uff0c\u4f46\u5176\u672c\u8eab\u5e76\u4e0d\u80fd\u4f53\u73b0<em>\u8868\u73b0\u5982\u4f55<\/em>\u7684\u8868\u73b0\u3002\u8fd9\u6b63\u662f\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPI\uff09\u6574\u5408\u53d8\u5f97\u81f3\u5173\u91cd\u8981\u7684\u5730\u65b9\u3002<\/p>\n<ul>\n<li><strong>\u6d41\u7a0b\u6b65\u9aa4\uff1a<\/strong> \u8fd9\u4e9b\u662f\u5206\u914d\u7ed9\u8d44\u6e90\uff08\u4eba\u529b\u6216\u81ea\u52a8\u5316\u7cfb\u7edf\uff09\u7684\u72ec\u7acb\u6d3b\u52a8\u6216\u4efb\u52a1\u3002\u4f8b\u5982\uff1a\u201c\u6838\u5bf9\u53d1\u7968\u201d\u3001\u201c\u5ba1\u6279\u8bf7\u6c42\u201d\u6216\u201c\u53d1\u8d27\u8ba2\u5355\u201d\u3002<\/li>\n<li><strong>\u5173\u952e\u7ee9\u6548\u6307\u6807\uff1a<\/strong> \u8fd9\u4e9b\u662f\u7528\u4e8e\u8bc4\u4f30\u6210\u6548\u7684\u53ef\u91cf\u5316\u6307\u6807\u3002\u4f8b\u5982\uff1a\u6301\u7eed\u65f6\u95f4\u3001\u9519\u8bef\u7387\u3001\u5355\u4f4d\u6210\u672c\u6216\u5ba2\u6237\u6ee1\u610f\u5ea6\u8bc4\u5206\u3002<\/li>\n<li><strong>\u5173\u8054\u5173\u7cfb\uff1a<\/strong> \u8fd9\u79cd\u8fde\u63a5\u5c06\u7279\u5b9a\u7684BPMN\u5143\u7d20\u4e0e\u7279\u5b9a\u7684\u6307\u6807\u7ed1\u5b9a\uff0c\u5f62\u6210\u53ef\u8ffd\u6eaf\u7684\u8d23\u4efb\u94fe\u6761\u3002<\/li>\n<\/ul>\n<p>\u5f53\u8fd9\u4e24\u4e2a\u8981\u7d20\u8131\u8282\u65f6\uff0c\u6d41\u7a0b\u4f18\u5316\u5c31\u53d8\u6210\u4e86\u731c\u6d4b\u3002\u5982\u679c\u67d0\u4e2a\u6d41\u7a0b\u6b65\u9aa4\u8017\u65f6\u8fc7\u957f\uff0c\u4f46\u6ca1\u6709\u5173\u8054KPI\u6765\u8861\u91cf\u65f6\u95f4\uff0c\u5ef6\u8fdf\u5728\u5f71\u54cd\u6700\u7ec8\u4ea4\u4ed8\u6210\u679c\u4e4b\u524d\u5c06\u59cb\u7ec8\u5904\u4e8e\u4e0d\u53ef\u89c1\u72b6\u6001\u3002\u5c06\u6b65\u9aa4\u4e0eKPI\u5173\u8054\uff0c\u53ef\u786e\u4fdd\u5de5\u4f5c\u6d41\u7684\u6bcf\u4e2a\u73af\u8282\u90fd\u53d7\u5230\u5ba1\u67e5\u4e0e\u8bc4\u4f30\u3002<\/p>\n<h2>\ud83c\udfaf \u4e3a\u4f55\u6d4b\u91cf\u5728\u6d41\u7a0b\u5efa\u6a21\u4e2d\u81f3\u5173\u91cd\u8981<\/h2>\n<p>\u6d4b\u91cf\u4e0d\u4ec5\u4ec5\u662f\u4e3a\u62a5\u544a\u800c\u6536\u96c6\u6570\u636e\u3002\u5b83\u5728\u8fd0\u8425\u6846\u67b6\u4e2d\u53d1\u6325\u7740\u591a\u79cd\u6218\u7565\u4f5c\u7528\u3002<\/p>\n<ul>\n<li><strong>\u53ef\u89c1\u6027\uff1a<\/strong> \u5b83\u63ed\u793a\u4e86\u6d41\u7a0b\u7684\u5b9e\u9645\u72b6\u6001\u4e0e\u8bbe\u8ba1\u72b6\u6001\u4e4b\u95f4\u7684\u5dee\u5f02\u3002\u6a21\u578b\u4e0e\u73b0\u5b9e\u4e4b\u95f4\u7684\u5dee\u8ddd\u53d8\u5f97\u6e05\u6670\u53ef\u89c1\u3002<\/li>\n<li><strong>\u95ee\u8d23\u6027\uff1a<\/strong> \u5f53\u6307\u6807\u4e0e\u7279\u5b9a\u6b65\u9aa4\u5173\u8054\u65f6\uff0c\u8d23\u4efb\u5f52\u5c5e\u66f4\u52a0\u660e\u786e\u3002\u5229\u76ca\u76f8\u5173\u8005\u53ef\u4ee5\u6e05\u695a\u5730\u770b\u5230\u54ea\u4e9b\u9886\u57df\u9700\u8981\u5173\u6ce8\u3002<\/li>\n<li><strong>\u6301\u7eed\u6539\u8fdb\uff1a<\/strong> \u6570\u636e\u4e3a\u6d4b\u8bd5\u53d8\u66f4\u63d0\u4f9b\u4e86\u5fc5\u8981\u7684\u57fa\u51c6\u3002\u6ca1\u6709\u6d4b\u91cf\uff0c\u5c31\u65e0\u6cd5\u5224\u65ad\u4fee\u6539\u662f\u5426\u63d0\u5347\u4e86\u6216\u964d\u4f4e\u4e86\u7ee9\u6548\u3002<\/li>\n<li><strong>\u8d44\u6e90\u5206\u914d\uff1a<\/strong> \u6307\u6807\u7a81\u51fa\u4e86\u8d44\u6e90\u6d88\u8017\u6700\u96c6\u4e2d\u7684\u73af\u8282\uff0c\u6709\u52a9\u4e8e\u9884\u7b97\u7f16\u5236\u548c\u4eba\u5458\u914d\u7f6e\u51b3\u7b56\u3002<\/li>\n<\/ul>\n<p>\u8bbe\u60f3\u4e00\u4e2a\u5ba2\u6237\u6295\u8bc9\u5904\u7406\u6d41\u7a0b\u88ab\u5efa\u6a21\u7684\u60c5\u5f62\u3002\u5982\u679c\u6ca1\u6709KPI\uff0c\u6a21\u578b\u4ec5\u663e\u793a\u4ece\u201c\u63a5\u6536\u6295\u8bc9\u201d\u5230\u201c\u89e3\u51b3\u95ee\u9898\u201d\u7684\u8def\u5f84\u3002\u4f46\u52a0\u5165KPI\u540e\uff0c\u6a21\u578b\u63ed\u793a\u201c\u8c03\u67e5\u6839\u672c\u539f\u56e0\u201d\u6b65\u9aa4\u5360\u4e86\u603b\u89e3\u51b3\u65f6\u95f4\u768470%\uff0c\u8868\u660e\u8be5\u73af\u8282\u9700\u8981\u66f4\u597d\u7684\u57f9\u8bad\u6216\u5de5\u5177\u652f\u6301\u3002<\/p>\n<h2>\ud83d\udccb \u4e3a\u6d41\u7a0b\u6b65\u9aa4\u5206\u7c7b\u60a8\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807<\/h2>\n<p>\u5e76\u975e\u6240\u6709\u6307\u6807\u90fd\u5177\u6709\u540c\u7b49\u91cd\u8981\u6027\u3002\u8981\u5efa\u7acb\u4e00\u4e2a\u7a33\u5065\u7684\u6d4b\u91cf\u6846\u67b6\uff0c\u5fc5\u987b\u6839\u636e\u6307\u6807\u6240\u8861\u91cf\u7684\u5185\u5bb9\u5bf9KPI\u8fdb\u884c\u5206\u7c7b\u3002\u4e0d\u540c\u7684\u6d41\u7a0b\u6b65\u9aa4\u9700\u8981\u4e0d\u540c\u7c7b\u578b\u7684\u6307\u6807\u3002\u4e0b\u8868\u6982\u8ff0\u4e86\u4e0eBPMN\u6b65\u9aa4\u5206\u6790\u76f8\u5173\u7684\u4e3b\u7c7b\u522b\u3002<\/p>\n<table>\n<thead>\n<tr>\n<th>KPI\u7c7b\u522b<\/th>\n<th>\u5173\u6ce8\u9886\u57df<\/th>\n<th>\u793a\u4f8b\u6307\u6807<\/th>\n<th>\u76f8\u5173\u6d41\u7a0b\u6b65\u9aa4<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\u57fa\u4e8e\u65f6\u95f4<\/strong><\/td>\n<td>\u901f\u5ea6\u4e0e\u6548\u7387<\/td>\n<td>\u5468\u671f\u65f6\u95f4<\/td>\n<td>\u5ba1\u6279\u4efb\u52a1\u3001\u8f6c\u6362\u6b65\u9aa4<\/td>\n<\/tr>\n<tr>\n<td><strong>\u57fa\u4e8e\u8d28\u91cf<\/strong><\/td>\n<td>\u51c6\u786e\u6027\u548c\u5408\u89c4\u6027<\/td>\n<td>\u9519\u8bef\u7387<\/td>\n<td>\u6570\u636e\u5f55\u5165\u3001\u6838\u5bf9<\/td>\n<\/tr>\n<tr>\n<td><strong>\u57fa\u4e8e\u6210\u672c<\/strong><\/td>\n<td>\u8d22\u52a1\u5f71\u54cd<\/td>\n<td>\u6bcf\u7b14\u4ea4\u6613\u6210\u672c<\/td>\n<td>\u8d44\u6e90\u5bc6\u96c6\u578b\u6d3b\u52a8<\/td>\n<\/tr>\n<tr>\n<td><strong>\u57fa\u4e8e\u6570\u91cf<\/strong><\/td>\n<td>\u541e\u5410\u91cf<\/td>\n<td>\u6bcf\u5c0f\u65f6\u5904\u7406\u9879\u76ee\u6570<\/td>\n<td>\u6279\u91cf\u64cd\u4f5c<\/td>\n<\/tr>\n<tr>\n<td><strong>\u57fa\u4e8e\u4f53\u9a8c<\/strong><\/td>\n<td>\u7528\u6237\u6ee1\u610f\u5ea6<\/td>\n<td>\u5ba2\u6237\u6ee1\u610f\u5ea6\u8bc4\u5206\uff08CSAT\uff09<\/td>\n<td>\u9762\u5411\u5ba2\u6237\u7684\u4efb\u52a1<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u7ed3\u5408\u4f7f\u7528\u8fd9\u4e9b\u7c7b\u522b\u53ef\u786e\u4fdd\u5bf9\u7ee9\u6548\u6709\u5168\u9762\u7684\u89c6\u89d2\u3002\u4ec5\u5173\u6ce8\u65f6\u95f4\u53ef\u80fd\u5bfc\u81f4\u5de5\u4f5c\u4ed3\u4fc3\uff0c\u5f15\u53d1\u8d28\u91cf\u95ee\u9898\uff1b\u800c\u53ea\u5173\u6ce8\u8d28\u91cf\u5219\u53ef\u80fd\u964d\u4f4e\u541e\u5410\u91cf\u3002\u76ee\u6807\u662f\u627e\u5230\u4e0e\u7ec4\u7ec7\u6218\u7565\u76f8\u4e00\u81f4\u7684\u5e73\u8861\u70b9\u3002<\/p>\n<h2>\ud83e\udded \u6b65\u9aa4\u4e0e\u6307\u6807\u6620\u5c04\u7684\u65b9\u6cd5\u8bba<\/h2>\n<p>\u5efa\u7acb\u6d41\u7a0b\u6b65\u9aa4\u4e0eKPI\u4e4b\u95f4\u7684\u5173\u8054\u9700\u8981\u91c7\u7528\u7cfb\u7edf\u5316\u7684\u65b9\u6cd5\u3002\u4ec5\u968f\u673a\u5206\u914d\u6307\u6807\u662f\u4e0d\u591f\u7684\u3002\u4ee5\u4e0b\u65b9\u6cd5\u8bba\u53ef\u786e\u4fdd\u903b\u8f91\u6e05\u6670\u4e14\u53ef\u6267\u884c\u7684\u5173\u8054\u3002<\/p>\n<h3>1. \u8bc6\u522b\u5173\u952e\u63a7\u5236\u70b9<\/h3>\n<p>\u5ba1\u67e5BPMN\u56fe\uff0c\u8bc6\u522b\u5bf9\u6574\u4f53\u7ed3\u679c\u5f71\u54cd\u6700\u5927\u7684\u6b65\u9aa4\u3002\u8fd9\u4e9b\u6b65\u9aa4\u901a\u5e38\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u51b3\u7b56\u53d1\u751f\u7684\u5173\u53e3\u3002<\/li>\n<li>\u6d89\u53ca\u5916\u90e8\u4ea4\u63a5\u7684\u4efb\u52a1\u3002<\/li>\n<li>\u6d88\u8017\u6700\u591a\u8d44\u6e90\u7684\u6d3b\u52a8\u3002<\/li>\n<li>\u9519\u8bef\u9891\u7e41\u53d1\u751f\u7684\u6b65\u9aa4\u3002<\/li>\n<\/ul>\n<h3>2. \u5b9a\u4e49\u6210\u529f\u6807\u51c6<\/h3>\n<p>\u9488\u5bf9\u6bcf\u4e2a\u5173\u952e\u63a7\u5236\u70b9\uff0c\u660e\u786e\u6210\u529f\u7684\u5b9a\u4e49\u3002\u8fd9\u91cc\u7684\u201c\u6210\u529f\u201d\u662f\u6307\u5feb\u901f\u5b8c\u6210\uff0c\u8fd8\u662f\u6307\u96f6\u9519\u8bef\u5b8c\u6210\uff1f\u6807\u51c6\u5fc5\u987b\u5177\u4f53\u3001\u53ef\u8861\u91cf\u3001\u53ef\u5b9e\u73b0\u3001\u76f8\u5173\u4e14\u6709\u65f6\u95f4\u9650\u5236\uff08SMART\uff09\u3002<\/p>\n<h3>3. \u9009\u62e9\u6570\u636e\u6765\u6e90<\/h3>\n<p>\u786e\u5b9aKPI\u6570\u636e\u7684\u6765\u6e90\u3002\u5728\u6570\u5b57\u73af\u5883\u4e2d\uff0c\u8fd9\u53ef\u80fd\u662f\u7cfb\u7edf\u65e5\u5fd7\u3001\u65f6\u95f4\u6233\u6216\u7528\u6237\u8f93\u5165\uff1b\u5728\u4eba\u5de5\u73af\u5883\u4e2d\uff0c\u53ef\u80fd\u9700\u8981\u901a\u8fc7\u8c03\u67e5\u6216\u624b\u5de5\u8bb0\u5f55\u8868\u6765\u83b7\u53d6\u3002\u6570\u636e\u6765\u6e90\u5fc5\u987b\u53ef\u9760\u4e14\u4e00\u81f4\u3002<\/p>\n<h3>4. \u5206\u914d\u8d23\u4efb\u4eba<\/h3>\n<p>\u6bcf\u4e2a\u4e0e\u6d41\u7a0b\u6b65\u9aa4\u76f8\u5173\u7684KPI\u90fd\u9700\u8981\u6307\u5b9a\u8d23\u4efb\u4eba\u3002\u6b64\u4eba\u6216\u89d2\u8272\u8d1f\u8d23\u76d1\u63a7\u8be5\u6307\u6807\uff0c\u5e76\u5728\u9608\u503c\u88ab\u7a81\u7834\u65f6\u91c7\u53d6\u884c\u52a8\u3002<\/p>\n<h3>5. \u8bbe\u5b9a\u9608\u503c<\/h3>\n<p>\u4e3a\u6bcf\u4e2a\u6307\u6807\u5b9a\u4e49\u53ef\u63a5\u53d7\u7684\u8303\u56f4\u300224\u5c0f\u65f6\u7684\u5468\u671f\u65f6\u95f4\u53ef\u80fd\u662f\u53ef\u63a5\u53d7\u7684\uff0c\u4f4648\u5c0f\u65f6\u53ef\u80fd\u5c31\u4f1a\u89e6\u53d1\u8b66\u62a5\u3002\u8fd9\u4e9b\u9608\u503c\u5c06\u6307\u5bfc\u76d1\u63a7\u8fc7\u7a0b\u3002<\/p>\n<h2>\ud83d\udce1 \u6570\u636e\u6765\u6e90\u4e0e\u6536\u96c6\u65b9\u6cd5<\/h2>\n<p>\u6d41\u7a0b\u6b65\u9aa4\u4e0eKPI\u4e4b\u95f4\u5173\u8054\u7684\u51c6\u786e\u6027\u5b8c\u5168\u53d6\u51b3\u4e8e\u5e95\u5c42\u6570\u636e\u7684\u8d28\u91cf\u3002\u6839\u636e\u7ec4\u7ec7\u6570\u5b57\u5316\u57fa\u7840\u8bbe\u65bd\u7684\u6210\u719f\u5ea6\uff0c\u6570\u636e\u6536\u96c6\u53ef\u91c7\u53d6\u591a\u79cd\u65b9\u5f0f\u3002<\/p>\n<ul>\n<li><strong>\u7cfb\u7edf\u65e5\u5fd7\uff1a<\/strong>\u5927\u591a\u6570\u6570\u5b57\u7cfb\u7edf\u4f1a\u8bb0\u5f55\u4efb\u52a1\u5f00\u59cb\u548c\u5b8c\u6210\u7684\u65f6\u95f4\u6233\u3002\u8fd9\u662f\u57fa\u4e8e\u65f6\u95f4\u7684KPI\u6700\u51c6\u786e\u7684\u6570\u636e\u6765\u6e90\u3002<\/li>\n<li><strong>\u624b\u52a8\u5f55\u5165\uff1a<\/strong>\u5bf9\u4e8e\u6d89\u53ca\u7269\u7406\u4ea4\u4e92\u7684\u6d41\u7a0b\uff0c\u5458\u5de5\u53ef\u80fd\u9700\u8981\u624b\u52a8\u8bb0\u5f55\u65f6\u95f4\u6216\u72b6\u6001\u3002\u8fd9\u4f1a\u5f15\u5165\u4eba\u4e3a\u9519\u8bef\u7684\u98ce\u9669\uff0c\u4f46\u6709\u65f6\u662f\u5fc5\u8981\u7684\u3002<\/li>\n<li><strong>\u81ea\u52a8\u89e6\u53d1\uff1a<\/strong>\u4f8b\u5982\u90ae\u4ef6\u901a\u77e5\u6216\u6570\u636e\u5e93\u66f4\u65b0\u7b49\u4e8b\u4ef6\uff0c\u53ef\u4ee5\u5728\u65e0\u9700\u4eba\u5de5\u5e72\u9884\u7684\u60c5\u51b5\u4e0b\u8868\u660e\u67d0\u4e00\u6b65\u9aa4\u5df2\u5b8c\u6210\u3002<\/li>\n<li><strong>\u8c03\u67e5\uff1a<\/strong>\u5bf9\u4e8e\u8d28\u91cf\u6216\u4f53\u9a8c\u7c7b\u6307\u6807\uff0c\u9700\u8981\u76f4\u63a5\u83b7\u53d6\u63a5\u6536\u8f93\u51fa\u4eba\u5458\u7684\u53cd\u9988\u3002<\/li>\n<\/ul>\n<p>\u65e0\u8bba\u91c7\u7528\u4f55\u79cd\u65b9\u6cd5\uff0c\u6570\u636e\u5b8c\u6574\u6027\u90fd\u81f3\u5173\u91cd\u8981\u3002\u4e0d\u4e00\u81f4\u7684\u8bb0\u5f55\u65b9\u5f0f\u4f1a\u4f7fKPI\u5931\u6548\u3002\u6807\u51c6\u5316\u6570\u636e\u5f55\u5165\u683c\u5f0f\u548c\u6536\u96c6\u6d41\u7a0b\u662f\u5fc5\u4e0d\u53ef\u5c11\u7684\u3002<\/p>\n<h2>\ud83d\udd04 \u5206\u6790\u7ed3\u679c\u4ee5\u5b9e\u73b0\u6301\u7eed\u6539\u8fdb<\/h2>\n<p>\u6570\u636e\u6536\u96c6\u5e76\u5173\u8054\u5230\u6d41\u7a0b\u6b65\u9aa4\u540e\uff0c\u5206\u6790\u9636\u6bb5\u5373\u5f00\u59cb\u3002\u76ee\u6807\u662f\u8bc6\u522b\u51fa\u8868\u660e\u5b58\u5728\u4f18\u5316\u673a\u4f1a\u7684\u6a21\u5f0f\u548c\u5dee\u5f02\u3002<\/p>\n<h3>\u8bc6\u522b\u74f6\u9888<\/h3>\n<p>\u74f6\u9888\u8868\u73b0\u4e3a\u5468\u671f\u65f6\u95f4\u660e\u663e\u8d85\u8fc7\u9608\u503c\uff0c\u6216\u5de5\u4f5c\u961f\u5217\u79ef\u538b\u7684\u6b65\u9aa4\u3002\u901a\u8fc7\u5206\u6790KPI\u6570\u636e\uff0c\u53ef\u4ee5\u51c6\u786e\u627e\u51fa\u62d6\u6162\u6574\u4e2a\u6d41\u7a0b\u7684\u6b65\u9aa4\u3002<\/p>\n<h3>\u53d1\u73b0\u8d28\u91cf\u504f\u5dee<\/h3>\n<p>\u8d28\u91cf\u6307\u6807\u6709\u52a9\u4e8e\u53d1\u73b0\u6d41\u7a0b\u5f00\u59cb\u9000\u5316\u7684\u60c5\u51b5\u3002\u5982\u679c\u67d0\u4e2a\u7279\u5b9a\u9a8c\u8bc1\u6b65\u9aa4\u7684\u9519\u8bef\u7387\u968f\u65f6\u95f4\u4e0a\u5347\uff0c\u53ef\u80fd\u8868\u660e\u5b58\u5728\u75b2\u52b3\u3001\u57f9\u8bad\u4e0d\u8db3\u6216\u8f93\u5165\u6570\u636e\u8d28\u91cf\u53d8\u5316\u3002<\/p>\n<h3>\u8bc4\u4f30\u8d44\u6e90\u5229\u7528\u7387<\/h3>\n<p>\u57fa\u4e8e\u6210\u672c\u7684KPI\u53ef\u4ee5\u63ed\u793a\u8d44\u6e90\u662f\u5426\u88ab\u9ad8\u6548\u5229\u7528\u3002\u5982\u679c\u67d0\u4e2a\u6b65\u9aa4\u9700\u8981\u5927\u91cf\u4eba\u529b\u6295\u5165\u4f46\u4ea7\u51fa\u4ef7\u503c\u8f83\u4f4e\uff0c\u90a3\u4e48\u5b83\u53ef\u80fd\u9002\u5408\u81ea\u52a8\u5316\u6216\u53d6\u6d88\u3002<\/p>\n<h3>\u53cd\u9988\u56de\u8def<\/h3>\n<p>\u5206\u6790\u7ed3\u679c\u5e94\u53cd\u9988\u5230\u6d41\u7a0b\u6a21\u578b\u4e2d\u3002\u5982\u679c\u6570\u636e\u663e\u793a\u67d0\u4e2a\u7279\u5b9a\u8def\u5f84\u5f88\u5c11\u88ab\u91c7\u7528\uff0c\u6a21\u578b\u53ef\u80fd\u9700\u8981\u7b80\u5316\u3002\u5982\u679c\u67d0\u4e2a\u6b65\u9aa4\u6301\u7eed\u5931\u8d25\uff0c\u6d41\u7a0b\u8bbe\u8ba1\u672c\u8eab\u53ef\u80fd\u9700\u8981\u4fee\u6539\u3002<\/p>\n<h2>\ud83d\uded1 \u5e38\u89c1\u6311\u6218\u4e0e\u89e3\u51b3\u65b9\u6848<\/h2>\n<p>\u4e3a\u6d41\u7a0b\u6b65\u9aa4\u5b9e\u65bdKPI\u6846\u67b6\u5e76\u975e\u6ca1\u6709\u56f0\u96be\u3002\u53ca\u65e9\u8bc6\u522b\u8fd9\u4e9b\u6311\u6218\u6709\u52a9\u4e8e\u5236\u5b9a\u6709\u6548\u7684\u7f13\u89e3\u7b56\u7565\u3002<\/p>\n<ul>\n<li><strong>\u6311\u6218\uff1a\u6570\u636e\u5b64\u5c9b<\/strong><br \/>\n  \u6570\u636e\u901a\u5e38\u5b58\u5728\u4e8e\u65e0\u6cd5\u4e92\u901a\u7684\u4e0d\u540c\u7cfb\u7edf\u4e2d\u3002<br \/>\n<em>\u89e3\u51b3\u65b9\u6848\uff1a<\/em> \u5b9e\u65bd\u96c6\u6210\u5c42\u6216\u4e2d\u95f4\u4ef6\uff0c\u5728\u6570\u636e\u5206\u6790\u524d\u6574\u5408\u6570\u636e\u3002<\/li>\n<li><strong>\u6311\u6218\uff1a\u6307\u6807\u8fc7\u8f7d<\/strong><br \/>\n  \u8fc7\u591a\u7684KPI\u4f1a\u4f7f\u5229\u76ca\u76f8\u5173\u8005\u611f\u5230\u56f0\u60d1\uff0c\u5e76\u5206\u6563\u6ce8\u610f\u529b\u3002<br \/>\n<em>\u89e3\u51b3\u65b9\u6848\uff1a<\/em> 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